Everything was excellent! It would be nice to have a slightly bigger seat
Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was okay And the seats good it’s little wide In general was okay"
缺點： "The food not so good I like service on the plane was good"
優點： "Attentive crew. Responded to all requests right away."
缺點： "I think just entertainment - choice of movies ."
缺點： "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "cheuk in 快！吾使等太耐！"
優點： "Service level of cabin crew and ICE."
缺點： "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
優點： "Boarding was efficient."
缺點： "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
優點： "The attendant helped find me a vegan option at the last second."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Took a long time to get the crew together after the plane was ready"
優點： "Service and food"
缺點： "Boarding for business class took a long time and was very out of order"
優點： "Good service by Emirates"
缺點： "Broken seat levers, out of order headphones"
優點： "What I like is the food served, the entertainment, and the toilet."
缺點： "Their services has drop, which is quite sad. As I heard from my Friend that Emirates is the best, but it seems not."
優點： "This was operated by Qantas. Nice movie/music setup. Crew friendly"
缺點： "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
優點： "We got upgraded to business class--best experience of my life!!!"
缺點： "No one single thing was wrong"
優點： "Emirates is the best Airline"
缺點： "Food was the worst, service extremely poor"
優點： "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
優點： "Nothing. Bad crew."
缺點： "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
優點： "I really recommend this airline. Is worth every single dollar that you pay. Everything is exceptional, the service magnificent, the food is good but the beverage choices are great quality. We really love everything about to travel in Emirates. We are considering to use this airline every time that our destination works."
缺點： "Since they pick up at your house until we landing you feel VIP"
優點： "I enjoyed the attention to detail and the overall friendliness of the staff."
缺點： "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
優點： "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
缺點： "In flight entertainment could have more recent movies."
優點： "Everything is perfect"
優點： "The service is excellent!"
優點： "I liked the meals"
缺點： "It was hard to push my chair back"
優點： "Everything. Emirates is fantastic. Great service more room in economy than others."
優點： "Roomy and good service"
缺點： "Everything was good"
優點： "Crew went out of their way to be friendly"
缺點： "The price of the tickets that I booked was not valid. They first declined my card and then they told me that the price has changed."
優點： "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
缺點： "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
缺點： "Coffee and tea"
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "flight always late as usual"
缺點： "flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "seats that i selected was change when we enter the boarding gate without informing us"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Everything is great"
缺點： "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Up and down at the right time and place. Great experience."
優點： "Average flight. Nothing special. Pleasant flight crew."
缺點： "Baggage was delayed."
缺點： "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
優點： "The Stewardesses were polite"
優點： "Left on time arrived early. Staff excellent."
優點： "We were lucky the flight wasn't full. Had decent leg room using three seats for the two of us."
缺點： "Had entertainment without downloading the WestJet app and/or payoff for stuff."
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
優點： "Comfortable seats, clean toilets, great service"
缺點： "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
優點： "Luggage allowance, in-flight meals, good flight, arrived early"
缺點： "Cabin a bit "dull""
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
優點： "Nice flight great service"
缺點： "I like everything"
優點： "Service is good."
缺點： "Food is too simple."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "crew is OK, Seat is never comfortable for long ride."
缺點： "there is no room for improvement because of limited space."
優點： "The flight"
缺點： "Nothing everything was good"
優點： "Fast and efficient boarding process. Nice selection of movies."
缺點： "Seats (economy) can always be more comfortable."
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "The staff was friendly for a very late and very long flight"
缺點： "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
缺點： "3hr delay on the tarmac due to maintenance issues after an aborted takeoff."
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Transfer is excellent."
缺點： "Flight delays"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "traveling with a child on long haul CI's family couch is the top choice."
缺點： "the food to much asian"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Like the checking in crew"
優點： "Nice, clean plane"
缺點： "Food is the same all the time"
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
缺點： "Great services on board"
Overall, ok but space for economy is too thigh and needs to be looked into
The flight crew was very attentive, loved that we got 2 full meals on this flight!! The way it is now a days where you have to pay extra for every little thing, the meals, wine and thoughtful care package we received really go a long way. Loved Turkish Airlines!
優點： "Entertainment was great!"
缺點： "The check-in was stressful and congested."
優點： "Nice crew and good service"
缺點： "The other passengers are not very orderly when boarding. Passengers could have been more spaced out."
優點： "All what you served !"
缺點： "Everything is okey !"
優點： "The food was good and the service was mostly good."
缺點： "Our cabin was very warm and seats were uncomfortable."
優點： "In general service was great and professional"
缺點： "I honestly don’t any complains about the fly. It was an outstanding fly"
優點： "The airplanes were nice and the crew was wonderful!"
缺點： "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
優點： "One of the flight attendants was rude"
優點： "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
缺點： "The seats are uncomfortable for 13 hours of intense use."
優點： "Everything was nice"
缺點： "Same problem as the first segment (see above)"
優點： "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."
優點： "Overall good customer service"
缺點： "Seats on the plane were very dirty and that was my only disappointment .... for fabric seats it’s should be kept extramarital clean or changed overtime"
缺點： "No, disappointments:)"
缺點： "Many liked the food. It just wasn't to my taste!"
優點： "It was okay"
缺點： "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The airline crew was great . Service fantastik ."
優點： "The plane was better then the usual"
優點： "Great experience for my first international flight."
優點： "The courtesy to all the passengers was great"
缺點： "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
優點： "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
優點： "Friendly hard working staff. Great entertainment choices."
缺點： "Constant long interruptions of entertainment by rather dumb announcements. Seats didn't recline and were truly packed in."
優點： "Crew was generally clean and professional but not necessarily super alert."
缺點： "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."
缺點： "It is impossible to make a one hour connecting flight in Istanbul when you take off 30 minutes late, arrive at a distant site (~ 5 km away from the arrival terminal) and the there is only one security guard to screen hundreds arriving. Missed our flight by 90 minutes, the customer service people were rude at the airport and we had a 7 hour delay. What are you thinking???"
優點： "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
缺點： "There was a long line at the bus gate B60 due to a lack of personnel."
優點： "Very bad meat and hospitality"
缺點： "Boarding was "like a bar fight. After business clase call, they didn't even call star alliance etc. There was h"
優點： "service always good"
缺點： "on the last flight didn't even have a personal monitor"
優點： "Good food, nice crew, great entertainment system, and an overall fantastic value."
優點： "Comfortable seats, a lot of legroom."
缺點： "Suttle to the air plane."
優點： "Food was great. Plane was on-time."
缺點： "9hr flight no cool air. Not sure what was wrong with the plane but was extremely hot in the entire economy cabin."
優點： "Very pleased with the entertainment on board, the crews was very helpful and efficent"
缺點： "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
優點： "the crew were very nice, the plane was new and half empty and it arrived on time"
優點： "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
缺點： "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
優點： "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
缺點： "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
優點： "The flight was smooth (good pilots) and the service was great."
缺點： "The space between seats."
優點： "Same as above"
缺點： "Boarding mess at Istanbul"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "The fact the airline didn't compensate us even though we missed our connection flight"
優點： "Really an excellent experience again, great crew, great flight."
優點： "Entertainment system, food"
缺點： "Announcements illegible"
優點： "The planes were pretty comfortable, especially the first one. Even with the delays, there was overall a good turnaround time, though we still landed four hours late. The captain kept people from panicking, which was good."
缺點： "We had an engine failure during the first ten minutes or so of our flight that required us to turn around and head back to Istanbul, then wait for another plane, then reboard and try again. Our first flight was in the air an hour or so. Engine failure is always a concern - why was this issue not found during a routine maintenance check-up?"
缺點： "The seats were a little smaller than the usual airlines I take."
價格與品質相等，然check in時說我Sky Priority 過期，然但告知了解是要累積航程， 越航staff 說華航Sky Priority刷不過無效..卡片登記問題，並需源頭發卡重登記..航程被累積！畢竟2個月前才使用華航這張聯營卡卻刷不過怪哉！ 整體而言還好！
優點： "Check in was good"
缺點： "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
優點： "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
優點： "seat uncomfortable, food wasn't good"
缺點： "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
優點： "crew were friendly and professional, food was not too bad for aeroplane food."
缺點： "In-flight entertainment"
優點： "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
缺點： "I could not check in online."
優點： "This plane is in much better shape than the last one."
缺點： "Flight delays seem to be a common thing with VN airlines"
優點： "Great service"
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
優點： "Everything was great."
缺點： "Everything was up to part"
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
優點： "Very professional crew. Plenty of in-flight entertainment options. Food was good."
缺點： "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."
優點： "Movies, crew"
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "The people at the counter helped me and were great"
優點： "Comfy seats and blankets! Left and arrived on time."
優點： "Crew was excellent and the flight was great."
缺點： "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
優點： "Comfortable seats"
缺點： "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
優點： "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "New plane, service great, process fine."
缺點： "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
優點： "Flight attendants are friendly"
缺點： "Food is a bit pedestrian"
優點： "Easy check in and boarding, friendly staff"
缺點： "No TVs in each seat"
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
缺點： "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
缺點： "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
優點： "Boarding on the 787 Dreamliner was ok French wine selection was good"
缺點： "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
優點： "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
缺點： "The food was a bit salty this time."
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
優點： "Check in was easy. Able to check in baggage easily. Staff was kind"
缺點： "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
優點： "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
優點： "Flight was on time and crew was professional and polite."
優點： "Ground and air staff were pleasant and helpful"
優點： "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
缺點： "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
優點： "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
缺點： "Nothing to dislike about this flight"
優點： "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
優點： "Great staff, clean plane and modern"
缺點： "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
缺點： "No entertainment"
優點： "Flight left exactly on time and arrived 10 minutes early."
缺點： "Leg room very poor on this flight. Very short flight so no food or entertainment."
優點： "Very professional and very clean planes."
優點： "No problems. As usual a friendly crew very efficient."
缺點： "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."