優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "Chair isn’t comfortable."
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "Comfort as usual"
缺點： "No idea"
缺點： "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The food and the crew were great."
缺點： "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "A taste of Japan food."
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
優點： "The crew are all nice and helpful"
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Service, Cleanliness and Overall Quality"
缺點： "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Shortest duration"
優點： "Staff are super kind."
優點： "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
缺點： "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
優點： "Good communication, food and services"
優點： "ANA is a great airline with a decicated group of professional. I love flying with them!"
缺點： "Can't think of one thing."
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
缺點： "Food and movie selection"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Everything normal except food"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "There was nothing we didn’t like."
缺點： "Delay for 1 and half hour"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "班機delay沒通知 大陸人太吵"
優點： "Plentiful snacks, clean facilities"
優點： "On time. Efficient. Clean."
缺點： "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
優點： "The food was among the best I have had on an airline. Finally, an airline with enough staff on board to serve everyone quickly. On that subject, the Flight Attendants were very well trained and efficient. They all looked well groomed and beautiful. I had to push the service button 2 times on our 14 hour flight and they were there within less than 15 seconds both times. Amazing! The entertainment was good but not great but it made the time pass. The departure was on time and arrival was 30 + minutes ahead of schedule which made our connecting flight very easy. I highly recommend EVA air."
缺點： "The sound system was poor and announcements were hard to hear some of the time. The entertainment could have been better. I wish the attendants could have somehow helped to keep a screaming kid quiet but I understand that is a tough request for any Flight Attendant."
優點： "Good Customerservic ."
缺點： "The one thing that I don't like it , It possible to tell the customer that if you coughs places wearing the mark. Thx you ."
優點： "Everything was okay. Flight was smooth, services was okay, food was so so."
缺點： "Not enough water has been distributed to passanger, unless you ask."
優點： "Both ground and air services"
優點： "Overal the crew and experience were great."
缺點： "My special order meal never made it on board. The crew did give me one of their meals which was thoughtful but I really didn't eat much for the 25 hours + of travel."
優點： "Flight attendants are very helpful!"
優點： "Flight attendants were efficient and helpful."
缺點： "Flight departed 45 minutes late. Food was okay, not great. I expected that EVA would provide eye shades and earplugs but the didn't."
優點： "on Time"
缺點： "Weak inflight entertainment, bad food, dated seats. Sticking to gulf carriers for long haul flights"
優點： "Long flight, but it was not too bad"
缺點： "Getting woken up when they're serving"
優點： "good entertainment options. food has improved from 2 years ago, but could still get better. on A 16 hour flight, flight attendants need to serve more water"
缺點： "food was just ok. I was not able to connect to wifi AT ALL during the flight"
優點： "Chair restroom food"
缺點： "Your run out of items food to fast for back sites"
優點： "The service wasn't too shabby and the food was pretty mediocre"
缺點： "The amount of space between seats are very minimal. Especially on a 13+ hour flight, no matter what position I was in, I couldn't fall asleep. And unless you're very skinny, there's no way you can feel comfortable with the seats they provided. Along with the fact that due to the lack of space, there wasn't enough room to recline the chair back. Maybe they should rethink which plane to use when it comes to servicing a long distance flight."
優點： "Mostly high grossing Hollywood hits and Asian picks."
缺點： "On other airlines, the stewardesses are open and willing to cater to your needs. EVA planes come a curtain that the crew pulls back and they really mean it. One does not mess with the crew behind the curtain. I felt really ashamed to ask for more water because they were all just minding their own business. I finally just started pouring my own from the water tap."
優點： "Boarding was very well organized and the staff are just lovely"
缺點： "The food is not the best airline food."
優點： "The crew was nice"
缺點： "not much leg room"
優點： "Perfect booking, boarding, services and quite new airplane! Everything was perfectly clean, nice blankets! Will definitely book again and recommend to all my friends"
缺點： "Everything fine at Eva!"
優點： "Crew were very courteous and the captain was very smooth at landing, probably the best I've experienced"
缺點： "Eva Air used to have good vegetarian food but this trip they provided the same food that I get from Delta or United Airline. It's a bit disappointing"
優點： "Time punctual"
缺點： "Nothing to dislike"
優點： "Crew was friendly and nice. Excellent food and entertainment."
優點： "Free recent and classic movies. Free earphones."
優點： "Seats were comfortable. Flight delay was not airline fault but Tarmac traffic."
優點： "I liked the remote control so you could sit back and control the television while the chair is tilted back."
缺點： "I ordered the Kosher meal and it was frozen, even the drink was frozen. The crew did heat up the meat which was fine, but the break, the dessert, the chick pea salad was all frozen and not very flavourful. Very limited number of movies to watch for such a long flight. Seats were very uncomfortable even for coach. I have never flown with EVA and compared to even Air Canada it was not nearly as comfortable. Staff did their job, but not very pleasant. Toilet and sinks all overflowed 3/4's in the to flight so it was quite messy. I felt like I was taking the AMTrack train in the states. Gross and messy, and no one seemed to care to clean it up. I actually had to wipe the floors down myself twice just to use the bathroom."
優點： "Free drinks"
優點： "Flight was on time and plane was new. There were USB ports and electrical outlets in each row. The food was decent on the long haul but they didn't really serve enough water or drinks. Seats were clean but if you are taller, there wasn't a lot of leg room. Transit at Taipei was easy and well organized. Overall good experience!"
缺點： "Lining up to board at the gate was organized but once you got on the flight it is was not. They did not board groups from the back of the plane to the front, nor do they group window seat people first. By the time I got on the plane, there were tons of people trying to put carry on bags in the overhead compartments in the aisle, but seated in a window seat and passengers were already seated in an aisle or middle seat. That could be fine tuned by Eva Air. Some of the air crew were friendly and some were very very short, not wanting to help. Entertainment options were good but somewhat limited."
優點： "One of the best flight I flew into it was long to service the plane was very clean and the food was good"
優點： "Needed isle west crew unwulling to help."
缺點： "Check in crew in the beginning seems in bad mood with no smile and serious face. Food also was not as good as i remember it was before."
優點： "Professional staff and service."
缺點： "Movie and TV selection not great"
優點： "overall is good, I enjoyed food was good."
優點： "There was no sandwich or cup noodles provid between meals only some snacks in the staff station. It was difficult when you set in the middle seat to cross over the sound sleep person."
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
優點： "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
缺點： "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "the food to much asian"
缺點： "Everything was a joke to a West standard"
優點： "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
缺點： "I like everything"
優點： "The food was good the crew were very nice and polite"
缺點： "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
優點： "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
缺點： "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
優點： "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
優點： "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
優點： "Exactly what you would want a flight to be!"
優點： "Nice staff and fast boarding"
缺點： "Terrible seating and mediocre food"
優點： "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
優點： "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
缺點： "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
優點： "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
缺點： "The cost public transportation made miss the flight and i had to buy a new ticket and i was not helped at All when i called the company"
優點： "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
缺點： "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
優點： "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
優點： "Was given lounge access, quick easy boarding, very organized."
缺點： "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
優點： "crew were friendly and professional, food was not too bad for aeroplane food."
缺點： "In-flight entertainment"
優點： "The cabin crew were very pleasant."
缺點： "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
缺點： "Got me there, no worries."
優點： "Food, the entertainment selection"
缺點： "The crew"
缺點： "Slow check-in not very comfortable seats and food was awful."
缺點： "Allowing the boarding of business class passengers before economy class passengers."
缺點： "Departing on time, boarding more organized fashion."
優點： "plane was new and captain was professional"
缺點： "plane was badly late and the boarding process was poorly coordinated"
缺點： "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
缺點： "No beer or wine served on this international flight."
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
缺點： "Reservation online"
缺點： "Reservation online"
優點： "The seat was comfortable and the food was good"
缺點： "My flight was delayed but general was good I enjoyed the flight."
缺點： "Refurbishment of the seats"
缺點： "Friendlier crew"
優點： "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
缺點： "Boarding was behind schedule and we arrived slightly late."
優點： "Comfortable seats. Everything was on time. Friendly crew."
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
缺點： "It was early but that was our choice!"
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
缺點： "Only juice or water?"
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
優點： "Attentive crew. Good communication. On time."
優點： "Comfy seats and blankets! Left and arrived on time."
優點： "The plane was new and the food was fresh."
優點： "Check in was efficient"
優點： "The system cancelled my ticket & need to buy a new ticket"
缺點： "Non action from airline & IRRESPONSIBLE replies from customer service"
優點： "It went smoothly from start to finish"
優點： "Service and friendly staff"
缺點： "The choice of English language films were limited. I did not enjoy the food too much"
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
缺點： "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
缺點： "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
優點： "It got me to my destination"
缺點： "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
優點： "I arrived on time."
缺點： "The food was horrid and the entertainment system was sub mediocre at st best."
缺點： "Flight was delayed for one hour."
缺點： "With premium empty why they don't offer bid upgrade like other airlines"
缺點： "Hygiene of local passengers"
優點： "New plane, service great, process fine."
缺點： "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."