缺點： "Small seats. Uncomfortable. Limited and expensive food."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome"
缺點： "More time in Chicago in case of a delay I only missed my flight by 5 minutes"
優點： "efficient and communicative"
缺點： "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
優點： "Cabin was not cold"
缺點： "Respect passenger seat selection - we were downgraded from economy plus to economy with non reclining seats! Flight crew rude - referring to passengers as “bodies”!!! Entertainment system not working. Internet does not work on most of the flight!!"
優點： "The flight was smooth."
缺點： "Free snacks and tv and charging sockets"
優點： "Everything went smoothly.. a little delayed but that's ok..."
缺點： "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "We paid for extra leg room but did not receive it. Our complaint to the staff was dismissed without a care. We will be taking our business to Alaska Airlines in the future."
缺點： "Sits not suitable for long distance travel"
優點： "Nonstop is the greatest."
缺點： "A few more inches of seating"
缺點： "More room for your knees"
優點： "Very friendly flight crew. Lots of smiles and personal touches."
優點： "I was in first class and talked some w/ the pilot during our massive and enjoyed that. But not the almost 3 hr wait. The lunch, a choice of brisket or spinach ravioli - I took the pasta - was quite good. Amazing for an airline now known for service. The wine was also pretty good."
缺點： "The wait, the wait and the wait. Economy passengers - my friend Tanya was in econ - got not much during the wait. At least she had the whole row 38 D-E to herself. I sent her the cheese plate from my meal. Even though the crew kept us informed, it was too little and too late. When I asked the Captain when the missing part blew off he had no answer. Not impressive..."
優點： "Boarding was a breeze"
缺點： "Quality of food (snack) was just not good."
優點： "The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons."
缺點： "seats are so uncomfortable. no space."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly and courteous servive."
缺點： "No entertainment and very uncomfortable seats"
優點： "Comfortable, clean, friendlier staff and newer planes than United."
缺點： "Snacks - pretzels? Fresh baby carrots would have been better, or apples & PB. Purchase food options are not healthy."
缺點： "Was delayed at take off and was getting claustrophobic sitting in the plane for an hour before a five hour flight."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Seats were comfortable."
缺點： "No free food or entertainment service."
缺點： "Very uncomfortable seats"
優點： "The staff were friendly and the movie choices were good"
缺點： "The seats were pretty tight and there were only pretzel snacks"
優點： "There were no positives to this flight"
缺點： "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
優點： "Nothing about this flight was good other than it arrived without falling from the sky into the Pacific Ocean. I was on the back row miserable, worst seat ever. An hour late loading. The airport crew at Kona was really good. Kona airport needs to upgrade their chairs in waiting areas they hard picnic benches. Flight crew talked all night kept people up in the back. Absolutely no ability to sleep. Worst chair and comfort ever. Barley made connection to Las Vegas."
缺點： "Take my advice skip the red eye flights and pay more money for something that lands and leaves at a reasonable hour. We had to wait an hour longer at the airport because they didn't have their crews available."
缺點： "When did a garment bag become a third luggage. Terrible company"
優點： "Nice flight crew served Illy coffee as a delightful beverage surprise Overnight flight was smooth and restful On-time departure and early arrival exceeded our expectations"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "No one let the children on their flight. Should have never been able to be booked on this site in the first place. Thanks. We just lost 600!!! Never using again"
優點： "Kind staff."
缺點： "Seats were so uncomfortable. Unbelievable for an overseas flight. Hard plastic commuter plane seats meant for short flights."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Late start"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The plane had mechanical issues. they flew the plane that had mechanical issues to a Honolulu. spent eight hours in a Honolulu. had to catch a redeye to San Francisco. 12 hour layover caused us to have to pay for a rental car to get to our final destination Of Reno. I would hope that there would be some sort of compensation."
缺點： "The seats were so uncomfortable. My neck and lower back hurt afterwards. I do not recommend taking an overnight flight with united or do not expect to sleep if you do."
優點： "Clean new aircraft, flight attendants pleasant"
缺點： "Bare bones, no entertainment system, beverages offered once in 5 hours, water once. Narrow seats with lots of neighbors elbows."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Flight was cancelled out of Hawaii because crew didn't verify if radio equipment worked , changing all our flights and significantly increasing the travel time home. To top it off, they lost our suitcases. I'll never fly with united again ."
優點： "Pilot and flight attendant communication"
缺點： "Seats too close. No food available for last 10 rows of plane. Way too long of a flight for there to be limited food availability."
優點： "UAL gate agents were nice."
缺點： "TSA precheck still funnels in with non-precheck passengers and I had to take out my laptop even with precheck. Not efficient."
優點： "The flight was packed, uncomfortable and not much to est that is healthy."
優點： "Super Bowl Perks!!! & great service tight"
缺點： "As usual with all flights, tight seating"