優點： Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
優點： well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
缺點： boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
優點： Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport
缺點： No downsides at all