缺點： "The crew of ANA was incredible. I think it is my best flying experience to Asia"
優點： "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "Great experience all together"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
缺點： "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
缺點： "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點： "They need some vegetarian options for meals."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "I enjoy ANA and choose to fly with them, normally a good flight"
缺點： "All our issues were another passenger, not ANA’s fault"
缺點： "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
優點： "On time. Nice 787 Dreamliner. Very comfortable flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Good service"
缺點： "baggage was broken."
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
缺點： "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "flight attendants excellent"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
優點： "Good experience. Crew are kind and friendly!"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
缺點： "Not enough English movies/tv shows"
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點： "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
缺點： "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
缺點： "Missed connecting flight due to delays from first flight"
優點： "Staff pleasant"
缺點： "Entertainment could be improved"
優點： "Service in a air."
缺點： "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
優點： "Time no delayed, Crew very nice, Nice and clean aircraft."
缺點： "No ice cream serve on board"
Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
More Indian movies Travel kits were not provided in business class
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
缺點： "Raise the cabin temperature"
缺點： "The person next to me had a distinct body odor."
缺點： "I think the food in our flight was not that good.."
缺點： "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
優點： "Excellent service"
缺點： "More tasty snacks throughout the flight"
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
缺點： "Cabin little bit cold"
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "Everything From the food to the drinks to the comfort"
優點： "Very attentive and super awesome crew."
優點： "Flight crew, food, boarding and entertainment great."
缺點： "Just didn't like the 7 hour delay for the flight. Nobody's fault."
優點： "Efficient, comfortable."
優點： "Services, the Care and the Concern!"
優點： "Excellent service and attitude from ALL crew! Roomy premier economy!"
優點： "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
優點： "Service is always excellent"
缺點： "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
優點： "The serivce was amazing. Also it was clean and the food was great."
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
優點： "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
缺點： "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
優點： "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
缺點： "All good"
優點： "Food and good service"
優點： "Excellent service. Good food. Very attentive and responsive flight crew."
缺點： "Space was too tight"
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
優點： "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
優點： "Food, movies, support, were all wonderful."
優點： "Upgraded to biz class, which was fantastic"
優點： "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
缺點： "Clean bathroom trash more often"
優點： "I always felt attended to, great customer service, clean and best bang for your buck"
優點： "Great flight amazing service"
優點： "Professionalism and friendliness of crew"
缺點： "Seat not great for my length even though it was business class"
優點： "Courteous, Professional Crew. Amazing Service."
優點： "Crew was very attentive and professional"
缺點： "Return flight the movies were the same as three weeks earlier."
優點： "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
優點： "Spacious, comfortable seat"
優點： "Thanks once again for a comfortable flight homs"
優點： "Thank you flight itself was v good but not check in"
缺點： "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
缺點： "instead of gluten biscuits, peanuts or popcorn could be offered"
優點： "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
優點： "Cleaner and better service by flight attendant than other US flight company."
缺點： "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
缺點： "Flight attendants are always to try to speak in Chinese."
缺點： "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
優點： "Spacious and comfortable"
缺點： "Food was pretty bad"
缺點： "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"
缺點： "Better movie selection"
優點： "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
缺點： "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The seats were very comfortable."
缺點： "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
缺點： "More legroom, but what do I expect in economy?"
缺點： "can maybe be a little bit less strict on luggage weight"
優點： "Friendly crew and comfortable seats"
缺點： "Food was not great."
優點： "crew was amazing and plane was comfortable"
優點： "The crew was very attentive and the seats were comfortable."
優點： "Good service ground staff. Washrooms are clean."
缺點： "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
缺點： "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
優點： "The crew were great the food was nice."
缺點： "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
優點： "Efficient boarding and crew."
缺點： "Food not the best."
優點： "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Was asked to put away iPads while other passengers kept out their iPhones- told the iPad mini was "too large to keep out" and asked to put in the seat back pocket for safety."
優點： "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
缺點： "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
缺點： "Delay for 1 and half hour"
優點： "The crew was very friendly and fast help with passengers needs."
缺點： "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
優點： "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
缺點： "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
優點： "I liked nothing"
缺點： "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
優點： "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
缺點： "Chairs in economy are not the most comfortable"
優點： "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Great food, Live football and other great content on a decent size screen, fairly comfortable seats, provision of blanket and pillow.
Everything was excellent! It would be nice to have a slightly bigger seat
Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was okay And the seats good it’s little wide In general was okay"
缺點： "The food not so good I like service on the plane was good"
優點： "Attentive crew. Responded to all requests right away."
缺點： "I think just entertainment - choice of movies ."
缺點： "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
優點： "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
優點： "cheuk in 快！吾使等太耐！"
優點： "Service level of cabin crew and ICE."
缺點： "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
優點： "Boarding was efficient."
缺點： "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
優點： "The attendant helped find me a vegan option at the last second."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Took a long time to get the crew together after the plane was ready"
優點： "Service and food"
缺點： "Boarding for business class took a long time and was very out of order"
優點： "Good service by Emirates"
缺點： "Broken seat levers, out of order headphones"
優點： "What I like is the food served, the entertainment, and the toilet."
缺點： "Their services has drop, which is quite sad. As I heard from my Friend that Emirates is the best, but it seems not."
優點： "This was operated by Qantas. Nice movie/music setup. Crew friendly"
缺點： "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
優點： "We got upgraded to business class--best experience of my life!!!"
缺點： "No one single thing was wrong"
優點： "Emirates is the best Airline"
缺點： "Food was the worst, service extremely poor"
優點： "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
優點： "Nothing. Bad crew."
缺點： "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
優點： "I really recommend this airline. Is worth every single dollar that you pay. Everything is exceptional, the service magnificent, the food is good but the beverage choices are great quality. We really love everything about to travel in Emirates. We are considering to use this airline every time that our destination works."
缺點： "Since they pick up at your house until we landing you feel VIP"
優點： "I enjoyed the attention to detail and the overall friendliness of the staff."
缺點： "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
優點： "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
缺點： "In flight entertainment could have more recent movies."
優點： "Everything is perfect"
優點： "The service is excellent!"
優點： "I liked the meals"
缺點： "It was hard to push my chair back"
優點： "Everything. Emirates is fantastic. Great service more room in economy than others."
優點： "Roomy and good service"
缺點： "Everything was good"
優點： "Crew went out of their way to be friendly"
缺點： "The price of the tickets that I booked was not valid. They first declined my card and then they told me that the price has changed."
優點： "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
缺點： "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
優點： "Portion of the food"
缺點： "More food for long flight"
優點： "All was good service, seating comfort and food.."
缺點： "Entertainment content can be more popular in terms of film and television programs"
優點： "Everything was as expected. .sevice, food and seating was good not cramped. ."
缺點： "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
優點： "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
缺點： "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
優點： "seats and airplane are in superior state"
缺點： "the food and boarding"
優點： "Yes indeed. Polite and listening."
缺點： "Snacks at the beginning, dessert, and inflight duty free."
優點： "The crew were very good and attentive."
缺點： "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
優點： "They are friendly and able to be approach when we have"
缺點： "The flight was new."
優點： "Service, food served."
缺點： "Economy class legroom is too tight and not comfortable."
優點： "I Like The Flight is On Time"
缺點： "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
優點： "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
優點： "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
缺點： "Change to HiFly plane - noticeable difference in most aspects"
優點： "Very nice flight and very comfortable with extra leg room"
優點： "No problem"
缺點： "Service can b warmer"
優點： "No problem"
缺點： "Service can b warmer Practically no entertainment, just a common screen"
優點： "Crew were ok"
缺點： "Delayed Not enough blanket Seat angle too upright, not comfortable"
缺點： "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
優點： "Their Dreamliner plane is spacious, well fitted, not cramped."
缺點： "Unable to listen to movies with their headphones - too much static"
優點： "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
優點： "Comfortable seats"
缺點： "Can improve food."
優點： "Entertainment is very up to date Crew striving to help Nice all in all"
缺點： "Boarding usually late"
優點： "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
缺點： "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
優點： "Friendly crew, always available and happy to help"
缺點： "Boarding was late"
優點： "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
缺點： "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
優點： "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
缺點： "See above. Aircraft not ok for busy sector. Eg A330 required"
缺點： "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
缺點： "airplane is a little bit old."
優點： "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
缺點： "I was sitting around a lot of families with kids"
優點： "The crew was really friendly and helpful"
缺點： "I didn’t like nothing"
優點： "We were in transit and I checking-in was orderly. Grateful for friendly crew."
缺點： "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
優點： "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
缺點： "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
優點： "Gave me aisle seat, great service"
優點： "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
缺點： "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
缺點： "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
優點： "The cabin crew were very friendly, organised and polite."
缺點： "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
優點： "The cabin crew were very friendly, organised and polite"
缺點： "The layover at Brunei airport was a little boring as there's not much to do for three hours."
優點： "Best crew I have ever had"
缺點： "Leg room is too small."
優點： "Crew are just the best"
缺點： "Boarding was disorganised, excellent service otherwise."
優點： "They were able to accommodate my request to move to an aisle seat"
缺點： "Sticklers for luggage weight and the plane was small"
優點： "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
缺點： "BYojet shouldn't be with Kayak get rid of them."
優點： "Short and sweet flight."
缺點： "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
優點： "The food!!!!"
優點： "Service with a smile. Great manners."
缺點： "Nothing. Great crew, food, flight."
缺點： "Everything was good except for the food. It was average"
缺點： "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
優點： "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
優點： "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."