缺點： "Better movie selection. Better organized boarding in Frankfurt"
優點： "the crew is fine. The seat was OK standard."
缺點： "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
優點： "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
缺點： "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
缺點： "Can not be topped up"
優點： "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
缺點： "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
優點： "Amazing crew, great seating area and tasty menu."
優點： "Friendly service and not a super crowded plane."
缺點： "In-seat entertainment was not working for me, and boarding process could be drastically improved."
缺點： "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "Always love the SIA business product on long haul."
缺點： "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
優點： "The crew were excellent"
缺點： "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
優點： "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
缺點： "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
優點： "The crew, their professionalism and wide variety of entertainment."
缺點： "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
缺點： "Transit time is good for way too tight"
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
缺點： "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
缺點： "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
優點： "Extra leg room, great service and good food."
缺點： "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
優點： "Premium economy was great."
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "Friendly staff Good customer service"
缺點： "There was nothing i dislike"
優點： "Couldn't find a problem"
優點： "excellent - comfy plane, great service, excellent stuff."
缺點： "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Excellent customer service, helpful staff"
缺點： "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
缺點： "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
優點： "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
缺點： "Cabin little bit cold"
缺點： "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
優點： "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
優點： "Everything From the food to the drinks to the comfort"
優點： "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
缺點： "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
優點： "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
缺點： "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
優點： "Very attentive and super awesome crew."
優點： "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
缺點： "Reclining seats tend to make me caustaphonic with the limited space"
缺點： "The desserts. The bun."
優點： "The trip was uneventful, with the usual excellent service."
優點： "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
缺點： "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
優點： "Everything from Ticketing, Checking in......"
優點： "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
缺點： "20 mins late boarding meant plane left 35 mins late although still arrived on time."
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
缺點： "食物沒有很美味，希望可以改善 !"
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "Flight delayed."
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "Enjoyed buying extended leg room"
缺點： "Water should be a standard on a 4 hour flight"
優點： "Scoot in silence"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
缺點： "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
優點： "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
缺點： "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
缺點： "Allow us to upgrade class"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
缺點： "You can choose your seat but when you pay you can choose a seat and I don’t like this"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
優點： "It was a good flight"
缺點： "The long delay......"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
優點： "great check in staff fast boarding comfortable temperature in cabin very good crew"
缺點： "The flight was delayed for over 30 mins."
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
優點： "previous flight arrived a bit late but captain did his best to make up the time"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
缺點： "I had lost my luggage from Singapore to Maldives’s airport"
優點： "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "Early alert that flight was going to be 5 hours late."
缺點： "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
優點： "Easy and cheap"
優點： "On time"
優點： "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
優點： "On time. Service on board simple. Crews are friendly"
缺點： "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
優點： "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
缺點： "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
優點： "I like nothing about your customer care service"
缺點： "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."
優點： "Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff"
缺點： "More human touch less $$ orientated. Make customer willing to come backs"
缺點： "I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight"
優點： "Crew and comfort just fine for a 2-hour hop from Penang to Singapore"
缺點： "Delay, friendliness of ground staff, overall feeling of saving every penny"
優點： "Value for money"
優點： "I like schedule on time and the arrangement on board"
缺點： "I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service."
優點： "It got me there at a reasonable price without being too uncomfortable!"
缺點： "Boarding was a bit of a mess (but I've seen much worse)"
缺點： "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"
優點： "Nice and pleasant service during the flight."
缺點： "Nothing much to ask for."
優點： "Smooth landing"
缺點： "Complimentary drink"
優點： "Crew were kindly , seats very comfortable"
缺點： "Everything was veey good"
優點： "Plane was boarded quickly and left on time."
缺點： "More comfortable seats."
優點： "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."
缺點： "Probably beyond the control of Jetstar, but the boarding gate was changed twice, causing chaos. People at the front of the line had others cutting in front of them etc.."
缺點： "The staff from check in counter assistance should be polite ."
優點： "Quick boarding, pleasant staff"
缺點： "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."
優點： "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
缺點： "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."
缺點： "No coffee break"
優點： "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"
缺點： "Was not able to board as the flight was overbooked"
優點： "Good checkin"
優點： "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
缺點： "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."
缺點： "Jetstar refuses to inform its customers about any upcoming flight delays. People waiting to pick you up: bad luck. Meetings planned after arrival: bad luck. Just sit, shut up and wait until they think the time is right to start boarding, usually an hour after scheduled department time (at least on this trip in both directions). Your ground staff is a total disaster, no matter how much your flight attendants will smile during the flight, they can't compensate for your pre-boarding mess."
優點： "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"
缺點： "Not a heap of leg room but is Jetstar and only a 4 hour flight"
優點： "Fast Check In and Boarding"
缺點： "Old Aircrafe Totally no Service"
優點： "Friendly crew quick and uneventful flight"
缺點： "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."
優點： "Punctuality and cleanliness of the flight"
缺點： "Food and Drinks Menu Pricing"
優點： "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
缺點： "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
優點： "Friendly crew, food actually very good"
缺點： "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
優點： "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
缺點： "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
優點： "Smooth take off and landing"
缺點： "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
優點： "On time"
缺點： "Had to pay more for hidden baggage fees at the airport for carry-on bags then for the cost of the flight itself. Storage bins on the plane were completely open too. Corrupt and deceitful business model"
優點： "My seat was changed to a place where I don't have space to store my backpack."
優點： "750pm flight. Hope they add mor late night flight."
缺點： "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
缺點： "The seats are tiny."
優點： "The only positive of the flight, was that they accidentally gave me exit row seating."
缺點： "I didn't like that I paid almost $100 on bag fees for one basically empty check bag. They do not offer anything to drink on the flight at all. Not even the un-bottled water. If you want anything to drink you have to pay them for it. The entire flight all they did was try to pedal their over priced junk. The best part of the experience was getting off the plane and knowing that I won't ever fly with them again."
優點： "friendly crew"
缺點： "flight was delayed. had to change gate"
缺點： "No basic newspapers available."
缺點： "No free drinks"
優點： "Everything was great"
缺點： "You have to pay $60 to check one bag. Zero free drinks or snack, not even water. Not sure what we paid for for our tickets which we’rent exactly cheap..."
優點： "Fast Check In and Boarding."
缺點： "Totally no services for the passenger and seats are not comfortable."
優點： "Cheerful cabin crew"
缺點： "Not much legroom"
優點： "On time"
缺點： "When I bought the ticket on the website. The times showed in am/pm. I bought a ticket thinking I was flying am and later found out it was pm. So I had to change the flight for an amount more than the original ticket. My mistake but suggest using 24hr clock for purchasing."
缺點： "Flight delay"
優點： "Board on time ."
缺點： "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."
缺點： "The price of carring two luggages, one my wife and one myself cost me more than the tickets!!! A very exagerated price!!! 230$CAD for a total of 35 kg I consider you a thiefs!!!!!"