It was ok, nice new plane though.
Waited on board for an hour. Waiting for maintenance to check light in bathroom. Finally left and told it would be unavailable and to use bathroom in front! 😕
I tried to change the food preference on the web site but it didn't save it, getting through to them on the phone is impossible these days so I wasn't able to save the food preferences.
About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them.
優點： "The crew.was so rude, even from the check in process"
缺點： "Be on time. Run planes that aren’t constantly breaking down."
缺點： "Flight was late for no apparent reason"
優點： "This crew was amazing"
缺點： "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
優點： "Empty flight, got whole row to myself, nice staff, on time, smooth travel."
優點： "Flying portion was fine."
缺點： "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
優點： "crew was nice"
缺點： "seat comfort was not good Seats are too crowded and not comfortable for those that are curvier."
優點： "Plenty of drink passes."
缺點： "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
優點： "Seats were comfortable and seemed maintained"
缺點： "There was a lack of a adjustable seat headrest."
優點： "In flight entertainment and mood lighting"
缺點： "No delays and not having someone taking up my seat"
缺點： "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
優點： "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
缺點： "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
缺點： "Seemed disorganized getting on"
缺點： "Crew was cold and rude"
優點： "The pilot was very friendly and understanding over the intercom."
缺點： "As usual with PHL, lots of delays and issues. Had to switch planes after delayed boarding for a SECOND maintenance issue. After arriving at AVP, I noticed that both my valeted carry-on and my checked-in suitcase were drenched. My bags were clearly mishandled, and all of my clothing and devices are now wet. Beyond disappointed."
優點： "Loved the seat back lcd entertainment"
缺點： "Not accepting Apple Pay. Who wants to dig out the wallet."
優點： "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
缺點： "in all the flight you did not have internet WiFi"
優點： "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
缺點： "Bumpy ride."
缺點： "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"
優點： "We got there."
缺點： "We found the chart listing gate where we should go. We went there. Told the last listed flight was late so stayed there. With no announcement the gate board listed a different flight. We asked and was told gate was changed. What a surprise, Went to the info board and had to RUN to our new gate. Barely made it on time. This is awful communication."
優點： "The food was good....they kept bring us more and more."
缺點： "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
優點： "Didn’t expect a hot dinner or a breffy, so that was nice!"
缺點： "Felt crowded for such a long flight, but the flight crew was great."
優點： "Let me sit by myself. Sweet"
優點： "We did get a beverage and snack."
缺點： "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
優點： "Lights, screens, headphones, everything worked! Smooth flight, decent space first class bulkhead"
缺點： "The tray cannot be moved close enough to my body for eating. I find this very frustrating and end up getting too much food on me and the surrounding area. Having to "unplug" the head phones an hour before landing is very annoying! We have traveled on other airlines that do not have this policy. Running our of Port 45 min after the first pour is not acceptable when flying Business Class!"
缺點： "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."
優點： "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
優點： "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"
優點： "Customer service people were nice."
缺點： "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
優點： "Flight was smooth. Service was perfect"
缺點： "Boarding process is horrible, too many groups, not logical at all."
優點： "Great flight & got in early"
缺點： "No power outlets or USB ports on a 5+ hour flight. Not great for business."
優點： "Flight got cancelled"
缺點： "Trtvr Rrrrrcffrrcr rr crfrr"
缺點： "We paid extra for 'exit row' seats and were sat in sets that had maybe even less room than a standard row! I was extremely disappointed, and even the flight attendant said he had flagged this with his management and they continue to sell those seats as exit row and charge a premium. Very poor business practice on BA's end and will absolutely avoid flying with them in the future."
優點： "In flight entertainment was good. The Founder and Creed are great movies."
缺點： "It's an old plane and almost nothing works. The food was not great. The crew was horrible. It sounded like the pilot was drunk. The crew treated us like we were a burden. They spent the entire time bothered and ripping on the passengers."
優點： "Excellent entertainment options"
缺點： "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
優點： "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"
缺點： "The flight was actually on their smaller airline I think Mesa. The plane was really small with no amenities."
缺點： "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
優點： "Finally a flight with kind flight attendants. Very helpful and warm. Thank you to the whole crew."
缺點： "The inflight entertainment was confusing to use and Internet was way too costly."
優點： "Crew and entertainment were excellent."
缺點： "Communication about the delay at SFO was really poor."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Crew was very nice."
缺點： "A choice between pretzels and other snacks."
缺點： "Sits not suitable for long distance travel"
優點： "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
缺點： "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
缺點： "Flight to SFO landed 7 min late. Wouldn’t let us on connecting flight to MRY. We were put on a land shuttle to MRY and now I’m car sick. Horrible day!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "crew very friendly"
缺點： "cramped seating"
優點： "Our flight attendant was super kind and efficient."
缺點： "With such an early flight, our only "breakfast" option was one cheese and cracker food box for purchase. The aircraft was too cold. Even with my winter coat. Upon arrival at Denver, we had to remove our own luggage from the luggage shelf. On previous flights, an airline employee handed them out to us."
優點： "fast take off and good service."
優點： "I was happy to be able to get a flight on a flight that offered free entertainment through the United Mobile app. I just don't understand why your airline doesn't offer free internet and entertainment. It seems like a small price to pay to keep your passengers comfortable. Get with the program and the rest of the industry."
缺點： "Once again, United first changed my flight which increased my layover from a little over an hour to three hours, and then our flight was delayed by three hours, making our total layover time over six hours. United does this more than any other major airline. I am actually considering switching my United Mileage plus credit account to one of your competitors."
缺點： "the wait time. Sitting on the tarmac for 20-25 minutes in PSP waiting for LAX reaffix to clear. The worst is arriving at LAX at 8;39AM which is earlier than anticipated and not getting a gate opened until 9:25AM (approx) sitting on the runway not being told what is going on and when the captain does make an announcement it is to tell us he apologizes for the delay but then proceeds to announce that he and the crew have to go back and to PSP and LAX four more times. I found that inappropriate to tell us about his work schedule when Im trying to get to the gate for my connecting flight"
優點： "What brand of service is this? Are we actually customers? Why do I feel like the enemy every time I fly? Airlines are making record profits and we, THEIR customers are getting the shaft."
缺點： "There was a non rev captain who took it upon himself to move my overhead bags back six rows to accomodate a non rev flight attendant's bags...... almost missed my connection. WTF"
缺點： "Very limited leg room, very expesive entertainment - even for flight information ($US4/hour), no need to follow TSA rules (number and size of carry-on, placing carry-on under the seat, storing bags in overhead close to where you sit, etc.)."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Seats were much too close. The passenger in front of me reclined his seat and his head was only a few inches from me."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I didn't like anything"
缺點： "The fact that they over sell their flights but when you order them they say there are 3 seats left. So you show up to the airport and your flight lands with way more then enough time to get to work that day and younprint your ticket to find out you have no seat. That's because they sold more seats than they have incase someone didn't show up. But everyone did show up. So of course they find you another flight in LA which is a good 3+ hours away so you can spend another 3 hours to get to your gate to wait 2 more hours to go to take of so you can reach your destination making you late for work and making you call out. Just because they wanted to make sure every single seat was filled."
優點： "Nobody in middle seat ...yay! Left on time arrived early. Passengers behaved"
優點： "Very nice crew, Clean and efficient. On time!"
缺點： "No movie screen."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing stands out"
缺點： "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
缺點： "Flight got delay and we went back to hotel and get back to airport delayed again. I wish they could of tell earlier so we could do something better than waiting 5 hours in the airport. They were really rude when we try to talk to them Steven was the person"
缺點： "Delayed our flight several hours, no communication, unhelpful staff. Missed a very important meeting. Will not fly United again."
優點： "Nice seat space (upgraded) Good flying into Chicago"
缺點： "Our plane and seats were changed by United (originally thru SFO) and we ended up in front of the exit rows so seats did not recline. The crew announced that this was not a full flight but asked that and movement await all boarding. I waited until airborne and moved into the empty seat in back of me. It actually was comparable to my own but I remained now that I moved. Several hours into the flight a male attendent told me I had to return to my original seat. No explanation. This did not present a hardship but very unnecessary and possibly risky not to have manpower in the emergency row."
優點： "I didn't get dragged off the flight bloodied."
缺點： "Apparently I had to pay $25 and check a bag that I would ordinarily carried on."
優點： "Movies on personal device"
缺點： "I wasn't assigned a seat even when I checked in (flight was overbooked)so I felt a lot of stress that I wouldn't get a seat on the flight I had booked a few weeks prior. I called United and they could not guarantee that I would definitely have a seat."
優點： "Flight was on time"
缺點： "Cramped seating."
優點： "That I made it alive"
缺點： "That the seats were very small and the person next to me could not fit into their seat"
優點： "After reading ratings of the US Airlines, I wasn't expecting much of United. The only drawback to a 5 star run was the boarding process. The crew, food, and entertainment were all top notch."
缺點： "Rude gate agents. Ryder flight attendants"
優點： "Gate attendant came and told us that our luggage made the close connection. Less than 30 min."
優點： "It was great"
缺點： "Would like more food options"
優點： "Isle seat as empty but when i asked to move they told me i would have to pay over $100 and we were ready to take off so no one ever used the seat and i was smushed by the window the whole time."
優點： "The flight was comfortable."
缺點： "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
優點： "Crew and staff were great!"
缺點： "Flight was delayed over 3 hours so we had to move to next day."
缺點： "Flight was cancelled"
缺點： "No help to reroute."
優點： "comfortable seating."
缺點： "Having to pay for one piece of luggage Plus on small plane announcement should be made to watch heads when getting out of seat. I got up from window seat and smacked my head hard on overhead bulkhead. Got a big sore bump from that."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."