優點： "Great crew, comfortable and clean flight"
優點： "Finally a flight with kind flight attendants. Very helpful and warm. Thank you to the whole crew."
缺點： "The inflight entertainment was confusing to use and Internet was way too costly."
缺點： "It was excellent!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "3 hour delay due to weather in SF. First time we heard about the reason was just prior to boarding."
優點： "Crew was very nice."
缺點： "A choice between pretzels and other snacks."
缺點： "Sits not suitable for long distance travel"
優點： "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
缺點： "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
優點： "Clean plane, nice staff"
缺點： "Small seats"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Our flight attendant was super kind and efficient."
缺點： "With such an early flight, our only "breakfast" option was one cheese and cracker food box for purchase. The aircraft was too cold. Even with my winter coat. Upon arrival at Denver, we had to remove our own luggage from the luggage shelf. On previous flights, an airline employee handed them out to us."
優點： "fast take off and good service."
缺點： "the wait time. Sitting on the tarmac for 20-25 minutes in PSP waiting for LAX reaffix to clear. The worst is arriving at LAX at 8;39AM which is earlier than anticipated and not getting a gate opened until 9:25AM (approx) sitting on the runway not being told what is going on and when the captain does make an announcement it is to tell us he apologizes for the delay but then proceeds to announce that he and the crew have to go back and to PSP and LAX four more times. I found that inappropriate to tell us about his work schedule when Im trying to get to the gate for my connecting flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Very limited leg room, very expesive entertainment - even for flight information ($US4/hour), no need to follow TSA rules (number and size of carry-on, placing carry-on under the seat, storing bags in overhead close to where you sit, etc.)."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Seats were much too close. The passenger in front of me reclined his seat and his head was only a few inches from me."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I didn't like anything"
缺點： "The fact that they over sell their flights but when you order them they say there are 3 seats left. So you show up to the airport and your flight lands with way more then enough time to get to work that day and younprint your ticket to find out you have no seat. That's because they sold more seats than they have incase someone didn't show up. But everyone did show up. So of course they find you another flight in LA which is a good 3+ hours away so you can spend another 3 hours to get to your gate to wait 2 more hours to go to take of so you can reach your destination making you late for work and making you call out. Just because they wanted to make sure every single seat was filled."
優點： "Nobody in middle seat ...yay! Left on time arrived early. Passengers behaved"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing stands out"
缺點： "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
缺點： "Flight got delay and we went back to hotel and get back to airport delayed again. I wish they could of tell earlier so we could do something better than waiting 5 hours in the airport. They were really rude when we try to talk to them Steven was the person"
缺點： "Delayed our flight several hours, no communication, unhelpful staff. Missed a very important meeting. Will not fly United again."
優點： "I didn't get dragged off the flight bloodied."
缺點： "Apparently I had to pay $25 and check a bag that I would ordinarily carried on."
優點： "Movies on personal device"
優點： "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
缺點： "My bag was lost but my husband's, checked at the same time, made it."
缺點： "I wasn't assigned a seat even when I checked in (flight was overbooked)so I felt a lot of stress that I wouldn't get a seat on the flight I had booked a few weeks prior. I called United and they could not guarantee that I would definitely have a seat."
優點： "Flight was on time"
缺點： "Cramped seating."
優點： "That I made it alive"
缺點： "That the seats were very small and the person next to me could not fit into their seat"
優點： "After reading ratings of the US Airlines, I wasn't expecting much of United. The only drawback to a 5 star run was the boarding process. The crew, food, and entertainment were all top notch."
優點： "Gate attendant came and told us that our luggage made the close connection. Less than 30 min."
優點： "It was great"
缺點： "Would like more food options"
優點： "Smooth flight. Big delay due to weather but flight was good"
優點： "Isle seat as empty but when i asked to move they told me i would have to pay over $100 and we were ready to take off so no one ever used the seat and i was smushed by the window the whole time."
優點： "The flight was comfortable."
缺點： "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
優點： "Crew and staff were great!"
缺點： "Flight was delayed over 3 hours so we had to move to next day."
優點： "No complaints as both legs of my flight went very well. Smooth sailing the entire trip. No entertainment on flights and did not eat so can't truly rate this."
優點： "Always on time, which is very important"
缺點： "It's was an hour flight but at least offer me a beer"
缺點： "No help to reroute."
優點： "comfortable seating."
缺點： "Having to pay for one piece of luggage Plus on small plane announcement should be made to watch heads when getting out of seat. I got up from window seat and smacked my head hard on overhead bulkhead. Got a big sore bump from that."
優點： "ease of into airport"
缺點： "Nothing in.patticular"