每天清潔，並在 棕櫚泉飛往 台北的機艙內安裝HEPA高效濾網
優點： "The service and food was great. Plains are new."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
缺點： "Missed flight due to medical emergency"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Everything was excellent no complaints"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "Great service Timely departure and arrival. JAL is really punctual"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Excellent and original Japanese meals"
優點： "The Flight staff are very professional. The food and service were excellent."
缺點： "The only downside was the long layover (7.5 hrs) in Narita airport."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
缺點： "No online check in"
優點： "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
缺點： "The only thing I didn't like Was leaving the plane."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
缺點： "flight delays"
優點： "Once again the service from the flight attendants was perfect."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
優點： "The upgraded seating."
優點： "Good flight! Confirtable seats, polite crew."
優點： "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
缺點： "I wish they had a larger movie selection, but they had most "New Releases"."
優點： "Great 12hr flight"
缺點： "Loved everything!!"
優點： "The service"
缺點： "Leaving a comfortabke setting"
"As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone."
優點： "everything was just as comforting as it was pre-pandemic"
缺點： "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"
優點： "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
缺點： "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
優點： "The crew was very attentive"
缺點： "The social distancing was not followed and the seats were not very big so I had a person sitting darn near on top of me. Fortunately the guy next to me asked to move but until that point the crew did not really care."
優點： "Felt safe withe the cleanest of the plane"
缺點： "Tv wasn't operating correctly"
優點： "Just ok"
缺點： "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
缺點： "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
優點： "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
缺點： "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
優點： "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
缺點： "Nothing really. Flight was quick."
缺點： "Great flight"
優點： "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
缺點： "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
缺點： "My screen wasn’t working. It would have been great if it was."
缺點： "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
優點： "Didn’t like security. They were rude"
缺點： "At least free water"
優點： "36 minute flight.."
缺點： "Not really much you can do"
優點： "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
缺點： "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
缺點： "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
缺點： "The Delta staff in the Augusta airport seemed to have a hard time with getting people boarded - the instructions for what zone was being boarded and who could take what baggage or who was going to need to gate check bags was... not good."
缺點： "Very little leg room."
優點： "The staff"
缺點： "I was delayed over 2 hours"
優點： "Nice plane staff"
缺點： "Very hot airport. Having to load plane outside (hotter on tarmac). Then Delta being 3.50 hours late. Sitting in a hot airport for 6 hours. Not my idea of fun"
優點： "Flight itself uneventful"
缺點： "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
優點： "Seats were spacious"
缺點： "No entertainment, snacks were bad and plane was old."
優點： "Not much"
缺點： "The re route to MSP... Seven hour flight time for a two and half hour flight..."
優點： "Everything went smoothly. The staff were friendly, the flight fast and calm."
缺點： "Nothing that can be done, just tough being 6'5" in a connection plane."
缺點： "The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time."
優點： "Very comfortable and didn't feel cramped. Quick flight."
缺點： "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
優點： "it was easy to navigate ."
缺點： "My flight got delayed for twelve hours with no compensation for a hotel."
優點： "Everything was excellent"
缺點： "Excellent job and keep it up"
優點： "Great flight attendant great people"
優點： "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
優點： "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
缺點： "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
優點： "Very clean plane and comfortable. Great friendly crew and very good service."
缺點： "Wifi service was slow but acceptable. Not a big issue."
優點： "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
缺點： "The plane was small so not a lot of space and didn't offer food other than one beverage"
優點： "The staff and crew were great help all along the route and the planes were well kept and clean."
缺點： "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
優點： "On time departure and arrival, clean plane. Enough space for your carry on."
缺點： "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
缺點： "Plane was hot but that seems common for these small planes during the summer."
優點： "Great service and gate facilities were the best anywhere"
優點： "The best stewardesses in the industry."
優點： "We arrived in Atlanta"
缺點： "I think Delta must have added more rows of seats, because legroom is virtually non-existent."
"Great flight Will go again!"
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
優點： "The crew was very kind"
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Crew was fantastic, seats and entertainment was great. Very good food choices."
缺點： "Everything was very good."
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
優點： "Good for both."
缺點： "Bigger seats."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
缺點： "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Good comfortable seat with extra leg room. Pleasant crew."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
優點： "Friendly staff, good service and on time departure/arrival."
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "quick and relaxed"
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "great choice of entertainment content, friendly crew"
優點： "On time."
缺點： "No negative"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Excellent service, excellent food."
優點： "Overall very nice flight, even comes with free drink and snack"
優點： "It was very comfortable"
缺點： "The crew was great"
缺點： "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
優點： "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
優點： "Economy class product offers good value for money."
缺點： "Boarding processes could be enforced consistently."
缺點： "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"
優點： "Staff was excellent. Entertainment options pretty good."
缺點： "Seems very dated. Business Class felt cramped and not very luxurious."
優點： "On time, courteous crew, decent food."
缺點： "Leg room."
優點： "Crew was good, boarded early and arrived a bit early."
優點： "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
缺點： "BTV Airport is very small so prepare to be in crowded waiting areas."
優點： "Nice, supportive crew."
缺點： "The delay that made me miss my next flight..."
優點： "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
缺點： "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."
缺點： "Flight left on time."
缺點： "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
優點： "Empty flight, got whole row to myself, nice staff, on time, smooth travel."
優點： "Rude employees. Forced me to check my bag on both found, despite both flights having about overhead bin space ."
缺點： "Everything. Never flying American again"
優點： "In flight entertainment and mood lighting"
缺點： "No delays and not having someone taking up my seat"
缺點： "Yo actually take off on time"
優點： "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
缺點： "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
缺點： "My entertainment screen was not operating. Could not recline my seat."
優點： "It was 3 hours delayed"
缺點： "Fly in time"
缺點： "Food and wine"
優點： "Loved the seat back lcd entertainment"
缺點： "Not accepting Apple Pay. Who wants to dig out the wallet."
缺點： "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"
優點： "I really liked crew, fast boarding"
缺點： "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
優點： "Let me sit by myself. Sweet"
優點： "They were pretty much on time."
缺點： "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."
優點： "Timely, good service."
缺點： "Would have helped to know that IB4158 was also AA44."
優點： "We did get a beverage and snack."
缺點： "Flight attendants don't even acknowledge the passenger s existence. They talk to each other and ignore the passengers."
優點： "Boarding was good only because I skipped to the head of the line to get all the way to the back of the plane without having to wait in the aisles for others to get situated or hold anyone up (as no one was going further back than I). Staff was pleasant, did what they could with what they had. I was very happy that the back of the plane was not very full and I was able to lie down on the floor to nap for a couple of hours."
缺點： "Entertainment was miserable. Not much to look at on the screen and the sound quality was so miserable that I could not enjoy the decent classical selections. I was frustrated by the merry-go-round visual of our plane en route to our destination and wished I could have gotten the simple clear images that were being shown at the front of our cabin. I am sorry that the only vegetarian meal is Asian, as some Asian spices give me a belly ache."
優點： "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
優點： "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"
優點： "Flight was smooth. Service was perfect"
缺點： "Boarding process is horrible, too many groups, not logical at all."
優點： "Service was good"
缺點： "Seats were very small and very tight bags did not stow under seats like usual"
優點： "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."
缺點： "this flight was delayed going both directions."
缺點： "Flight was cancelled we were re-routed and didn't get there until 24hours later."
優點： "Everything was fine except it was inexplicably late!"
缺點： "It was over 30mins late for no reason!"
缺點： "They were extremely slow at boarding and over-estimated how many pieces of carry-ons were being taken on board. As a result, every one who boarded the plane late were asked to check their carry-on bags in. We got on board only to find that there was still a ton of space in the overhead compartments."
優點： "They have a huge selection of movies"
缺點： "They do not have gluten free options"
缺點： "Flight was delayed two hours then canceled."
優點： "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
優點： "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
缺點： "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
優點： "It was good fly can't complaint the attention was great"
缺點： "When I was flying to Arkansas from NY they didn't give anything to eat"
優點： "The fare was 600 dollars cheaper booking it as an Iberian flight than the best deal I could get from AA."
優點： "Assigned seats"
優點： "New aircraft."
缺點： "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
優點： "Got home safely (eventually)"
缺點： "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
缺點： "The flight was actually on their smaller airline I think Mesa. The plane was really small with no amenities."
缺點： "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
缺點： "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
缺點： "Requested for wheelchair assistance but none provided?!!"
優點： "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
缺點： "Flight kept getting delayed."
優點： "The flight attendants on both flights were very friendly"
缺點： "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
缺點： "The plane was delayed over an hour."
優點： "Flight was good. Crew was friendly."
優點： "The flight seemed fine, it was comfortable and the crew was polite."
缺點： "When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it."
優點： "Great crew, comfortable and clean flight"
缺點： "It was excellent!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "3 hour delay due to weather in SF. First time we heard about the reason was just prior to boarding."
優點： "Crew was very nice."
缺點： "A choice between pretzels and other snacks."
缺點： "Sits not suitable for long distance travel"
優點： "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
缺點： "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
優點： "Clean plane, nice staff"
缺點： "Small seats"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Our flight attendant was super kind and efficient."
缺點： "With such an early flight, our only "breakfast" option was one cheese and cracker food box for purchase. The aircraft was too cold. Even with my winter coat. Upon arrival at Denver, we had to remove our own luggage from the luggage shelf. On previous flights, an airline employee handed them out to us."
優點： "fast take off and good service."
缺點： "the wait time. Sitting on the tarmac for 20-25 minutes in PSP waiting for LAX reaffix to clear. The worst is arriving at LAX at 8;39AM which is earlier than anticipated and not getting a gate opened until 9:25AM (approx) sitting on the runway not being told what is going on and when the captain does make an announcement it is to tell us he apologizes for the delay but then proceeds to announce that he and the crew have to go back and to PSP and LAX four more times. I found that inappropriate to tell us about his work schedule when Im trying to get to the gate for my connecting flight"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Very limited leg room, very expesive entertainment - even for flight information ($US4/hour), no need to follow TSA rules (number and size of carry-on, placing carry-on under the seat, storing bags in overhead close to where you sit, etc.)."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Seats were much too close. The passenger in front of me reclined his seat and his head was only a few inches from me."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I didn't like anything"
缺點： "The fact that they over sell their flights but when you order them they say there are 3 seats left. So you show up to the airport and your flight lands with way more then enough time to get to work that day and younprint your ticket to find out you have no seat. That's because they sold more seats than they have incase someone didn't show up. But everyone did show up. So of course they find you another flight in LA which is a good 3+ hours away so you can spend another 3 hours to get to your gate to wait 2 more hours to go to take of so you can reach your destination making you late for work and making you call out. Just because they wanted to make sure every single seat was filled."
優點： "Nobody in middle seat ...yay! Left on time arrived early. Passengers behaved"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing stands out"
缺點： "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
缺點： "Flight got delay and we went back to hotel and get back to airport delayed again. I wish they could of tell earlier so we could do something better than waiting 5 hours in the airport. They were really rude when we try to talk to them Steven was the person"
缺點： "Delayed our flight several hours, no communication, unhelpful staff. Missed a very important meeting. Will not fly United again."
優點： "I didn't get dragged off the flight bloodied."
缺點： "Apparently I had to pay $25 and check a bag that I would ordinarily carried on."
優點： "Movies on personal device"
優點： "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
缺點： "My bag was lost but my husband's, checked at the same time, made it."
缺點： "I wasn't assigned a seat even when I checked in (flight was overbooked)so I felt a lot of stress that I wouldn't get a seat on the flight I had booked a few weeks prior. I called United and they could not guarantee that I would definitely have a seat."
優點： "Flight was on time"
缺點： "Cramped seating."
優點： "That I made it alive"
缺點： "That the seats were very small and the person next to me could not fit into their seat"
優點： "After reading ratings of the US Airlines, I wasn't expecting much of United. The only drawback to a 5 star run was the boarding process. The crew, food, and entertainment were all top notch."
優點： "Gate attendant came and told us that our luggage made the close connection. Less than 30 min."
優點： "It was great"
缺點： "Would like more food options"
優點： "Smooth flight. Big delay due to weather but flight was good"
優點： "Isle seat as empty but when i asked to move they told me i would have to pay over $100 and we were ready to take off so no one ever used the seat and i was smushed by the window the whole time."
優點： "The flight was comfortable."
缺點： "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
優點： "Crew and staff were great!"
缺點： "Flight was delayed over 3 hours so we had to move to next day."
優點： "No complaints as both legs of my flight went very well. Smooth sailing the entire trip. No entertainment on flights and did not eat so can't truly rate this."
優點： "Always on time, which is very important"
缺點： "It's was an hour flight but at least offer me a beer"
缺點： "No help to reroute."
優點： "comfortable seating."
缺點： "Having to pay for one piece of luggage Plus on small plane announcement should be made to watch heads when getting out of seat. I got up from window seat and smacked my head hard on overhead bulkhead. Got a big sore bump from that."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "ease of into airport"
缺點： "Nothing in.patticular"
每天清潔，並在 棕櫚泉飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 棕櫚泉飛往 台北的機上會提供口罩
從 棕櫚泉飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 棕櫚泉飛往 台北的彈性機票