優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "efficient and communicative"
缺點： "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The smooth ride. Possibly considerate of weather? Not an aviation specialist here..."
缺點： "Drinks before the plane takes off. Some of us have anxiety of flying!"
缺點： "Sits not suitable for long distance travel"
優點： "Everything was mediocre at best."
缺點： "The food was terrible. The cabin crew was aggressive. The seat and leg room was cramped. The temperature was unbelievably hot."
缺點： "Self Check in was appalling ... minimal staff to assist and then they walk away and you have to ask again for help."
優點： "The crew was really nice. Flight was quicker than expected."
缺點： "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Serious delay, deplaned once and arrived 5 hours late with no real reasom."
優點： "Comfortable, pleasant Attendants and friendly Pilots"
優點： "On time"
優點： "fast take off and good service."
優點： "Good pilot"
缺點： "Everything else and being really late"
優點： "We have Global entry so the security was a breeze. Everyone was happy !"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Delayed by 15 minutes over and over and over again. Arrived almost 3 hours late."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Offered drinks and snacks."
缺點： "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
優點： "Luggage storage was large"
缺點： "Metal rails of seat in front and couldnt fit carryon below seat in front, bcharge for entertainment"
優點： "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
缺點： "I am a like-all man unless misbehaved"
優點： "Pilots ability, cleanliness of jet, gracious cabin crew"
缺點： "Wish it was a larger aircraft with more comfortable seats"
優點： "I would like to give a rating lower than zero for this airline"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Smooth flight"
缺點： "Flight attendant was rude to middle eastern woman. Thought her behavior was unnecessarily rude when dealing with a woman who didn't speak English."
優點： "This overhead bag thing is just nuts. We were told there was no more room for bags after visibly panicked attendant came running up the jetway. Five poor people got their bags checks, then the plan was abandoned. In row 31, there were still empty bins. Do yourselves a big favor, UAL, and make it easier, not harder to fly. I have flown United for 30+ years but when you start charging for overhead bins, I am gone. This is insane. Win your customers' loyalty if you want your profits to rise."
優點： "TSA precheck, Group 2 boarding, more room in seat"
缺點： "The usual things that you can't do much about: small package of pretzels, bathrooms, crowded. I wasn't unhappy, it just goes with flying."
優點： "Very professional flight crew and ground crew."
缺點： "Did not want to leave Merida."
優點： "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
缺點： "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
優點： "The seats were very comfortable - there was ample leg room. The attendant that was handing out drinks and snacks was very nice."
缺點： "Flight was delayed, which I suppose wasn't the worst thing. I've had nicer attendants. Many people had to check bags due to there not being ample room in the overhead compartments, however when I was walking to my seat I couldn't help but notice that many people had stored their purses, backpacks, and jackets in the overhead compartments. Many people in the front didn't have anything at their feet which could have saved at least some people the hassel of having to check their bags when they hadn't planned on checking any at all. When I offered this idea to the flight attendant to see if he couldnt possibly make an announcement or if he could ask if anyone could move their stuff he simple answered "Well you know what? No one cares." Although I can understand that must be very frustrating for him and the other flight attendants, I thought the situation could have been handled a little bit better, perhaps there should be a better plan for a situation like this to make sure the room in the overhead compartments is used in the most efficient way."
缺點： "Missed my connecting fight due to my aircraft having malfunctions, as well as my flight home being delayed three times. Worst flying experience to date."
缺點： "It is 6:50 PM. We are at the airport in Merida, Mexico. We were scheduled to leave at 8:22 AM this morning. The flight was delayed twice, due to maintenance. We are now scheduled to leave at 9:00 PM. The plane is coming in from Houston. An airline as large as United could have sent another plane here instead of having us wait 13 hours. We have a 4 hour drive to get home after arriving Houston."
優點： "Clean. Timely"
缺點： "Too many carry on luggage items. People slow loading and exiting with multiple baggages. I paid for the in-house movie which didn't start until we were up in the air and cut off multiple times. Perhaps if you paid once during the day the next flight you could receive a code that would carry over so you wouldn't have to pay twice"
缺點： "My family member and I were separated and both stuck with a middle seat--no option to pick your own seat; unable to precheck online."
缺點： "Slow, rude check-in staff almost made us miss our flight. Crew was unpleasant to us. One member was wearing a repulsive, visibly dirty uniform shirt. No service due to turbulent flight."
缺點： "united airlines planes are very old"
缺點： "Seats are too small no leg room"
優點： "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
缺點： "The noisy children"
優點： "Attendant attitude"
缺點： "Noise in the cabin. Food was only two options, none vegetarian. Bathrooms locked all the time."