At the end of the flight we had to listen to an extended infomercial for the American Airlines credit card — this went on no less than 7 minutes for the first installment, followed by another addition of another 3-5 minutes or so. There’s no reason to do this. Also, this was a 7-hour flight across the Pacific and no food was offered for sale in coach — sorry, but this is riduculous, not even an option to buy a sandwich?
No entertainment but was reading anyway
缺點： "Missed connecting flight to El Paso and had to wait for hours in the airport on standby"
優點： "Fast and easy flight"
缺點： "It’s was very good flight"
缺點： "Pilot got us yo phl in record time. Praise the Lord."
優點： "We didn’t crash and die. That’s the only positive."
缺點： "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
優點： "Highly efficient crew."
缺點： "Tried to cancel the flight because of an emergency but American only wants money."
優點： "Flight arrived early. Stewardess although newer was attentive"
缺點： "Nothing the flight was great"
缺點： "They could at least announce boarding group 4..."
優點： "Was fast and efficient!"
缺點： "Honestly can't think of much. The price was right. I was able to get a window seat to and from on both connecting flights. Crew was pleasant. Take off times and landing times were on point."
缺點： "Departing on time...30 minutes late."
優點： "Price, entertainment, direct flight"
缺點： "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
優點： "Better space between the sits and the crew were nicer than prior fly with AA"
缺點： "Need better food"
優點： "The service was pretty good and the flight attendants were helpful and overall happy. Not the worst airline but Could use some work."
缺點： "The flight ended up sitting on the runway a long time. However we were able to push back pretty much on time. The seats were cramped."
優點： "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
缺點： "Got there safe!"
優點： "Average but what we’ve come to expect from american airline companies"
缺點： "Flight delays and cancellations."
優點： "The crew was very nice and did a good job of keeping the passengers informed of delays"
缺點： "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
優點： "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
缺點： "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
優點： "The selection of music and movies to watch was extensive and wide ranging. All the Star Wars movies as well as great Disney movies as well."
缺點： "Felt very rushed when eating. Once the food/drinks were dropped off, it seems right away the staff was ready to pick up and clean."
缺點： "When you are running late to make the flight it’s stressful enough. The last you need is an employee at the gate telling you that your caused the flight to leave late. By the way we took our seats and waited about 15 minutes before we pulled away from the gate and landed early. Airlines should recognize this is stressful for their customers and be trained to handle it differently. Furthermore most delays are not caused by customers. Also don’t charge $10 for a stale sandwich."
缺點： "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
優點： "Got to my destination..."
缺點： "Seat was tiny. Felt crammed in there. I'm just 6ft tall, but couldn't even use the headrest...it was a back rest. No individual inflight entertainment on a 3 hour flight? I've had screens in front of me for hour long flights. Left 30 minutes late with no indication as to why. Just one of the most uncomfortable flights I've had in a long time."
優點： "The beauty that is Oregon."
缺點： "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
優點： "Entertainment was good, except the system wasn't working the first 30min of flight."
缺點： "Parents left their 5 kids in the row behind me to horseplay. During the whole flight. Crew did nothing while they ran up and down the aisles. They parents and kids have been kicked off the plane for not being in their seats when told by the captain."
優點： "Overall the flight was good, on time"
缺點： "Nothing at this stage"
優點： "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
缺點： "The food selection was great but the food itself was over cooked. Disappointing."
優點： "Seats were comfortable."
缺點： "Two hour plus delay in plane on tarmac then long flight with entertainment not working. Crew could care less."
優點： "- Great entertainment system and choices - Timely departure and arrival"
缺點： "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
優點： "It was a good flight back to DC."
優點： "The entertainment was a new release movie - liked that. The food was okay."
缺點： "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
缺點： "Taking 2 shuttle buses to transfer from AA to PAL."
優點： "Very timely. Boarding, take off, landing - all on time"
缺點： "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
優點： "Nothing much beside the fact it was cheap."
缺點： "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
優點： "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
優點： "Cabin crew (one person) was courteous and professional, but definitely in charge."
缺點： "AA has the same shuttle problem at DCA."
優點： "Everything was amazing"
缺點： "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
優點： "For as much as you pay you guys need to update. My son went from rome to Chicago with no tv. He did not complain but I would of it. My tv as well kept shutting off and could only get so many shows. On the way to rome from Chicago we also had issues with the same thing"
缺點： "The crew was excellent and of course the pilot as well"
優點： "Crew was very professional and courteous. Our plane landed early which is a plus"
缺點： "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
缺點： "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
優點： "All good - with every aspect of the trip."
缺點： "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
優點： "Flight attendants were nice"
缺點： "First a terminal change , then a plane change. They kept asking over & over for volunteers to wait for another flight. Even after we finally boarded they announced again asking for volunteers to get off onto another flight. My flight was scheduled for 12:45 it took forever. Then we had a delay at Orlando but it was due to weather which is uncontrollable Terrible flight."
優點： "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
缺點： "I didn't like the snack what I get."
優點： "Smoothness of flight"
缺點： "Cold stewards and stewardesses"