GSP - TPE
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Bigger seats the new ones are way to narrow"
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
缺點： "When its rain we shouldn’t walk to the air plain"
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
缺點： "Don’t be late"
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
缺點： "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Turn the lights on early making it hard to sleep"
優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "The flight to Gdansk took off and arrived on-time and the staff were professional."
缺點： "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
缺點： "Didn’t happen."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
優點： "Good service onboard, good food. On time."
缺點： "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "Crew was very helpful.food"
缺點： "Food was not upto the mark."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
優點： "Same as above"
優點： "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "Very good flight, excellent service and good food."
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
優點： "Short flight friendly crew"
缺點： "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
缺點： "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
缺點： "It being on time"
優點： "The pilots and the team did a good job."
缺點： "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
優點： "Everything was great"
缺點： "Lots of bags had to be checked from the passengers already on the plane. Wifi kept going during the super bowl so we couldn’t watch everything."
優點： "flight attendant excellent. Flight on time."
缺點： "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
優點： "Crew professional and competent"
缺點： "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
缺點： "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
優點： "Seats were not too cramped."
缺點： "Wifi that actually worked."
優點： "Once the flight began everything was fine"
缺點： "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
缺點： "Can't fly American Airlines without a flight delay. Have to plan flight delays into my trips because every time I fly American there is a delay. Certainly encourages me to fly other airlines."
優點： "great trip and crew"
缺點： "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
缺點： "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
優點： "Service and boarding was smooth and friendly."
缺點： "Poor food choices for vegetarians"
優點： "They were rude and disrespectful."
缺點： "They were rude and disrespectful."
優點： "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
優點： "On time"
優點： "Seats which we selected where great"
缺點： "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
優點： "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
優點： "The food and movies"
缺點： "The lack of communication while waiting to board about why plane was delayed even though it was already there. Service was ok, nothing stood out nor was extremely bad."
優點： "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
優點： "The flight was great--good food, good service, good entertainment, on time."
缺點： "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
優點： "good price and a good route"
缺點： "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
缺點： "Too many delays as usual"
優點： "We got there"
優點： "Left close to time and arrived early"
缺點： "Wifi was offered, but could not get it connected."
缺點： "I need to be able to charge my phone on the airplane!"
優點： "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
缺點： "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
優點： "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
缺點： "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
優點： "Absolutely nothing"
缺點： "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
優點： "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
缺點： "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
優點： "Good Hospitality"
缺點： "Insuffecient supply of juices etc"
優點： "Good staff."
缺點： "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
缺點： "Security questions,by Britsh lady they don't know where looking for dangerous people ? I'm spent 1 hour in Heatrow for transfer running from plane to plane .Then she asked me to personal questions .I don't think Brits have rights to ask me where in working and my profession in the USA ?.Im dual Polish US citizen. US and Polish emigration didn't ask me a word .In future did I'm have rights ty o refuse answer personal questions foreign Clerks ?"
優點： "They were able to reschedule to another airline"
缺點： "Flight was cancelled"
優點： "Shabby Cramped"
缺點： "Cramped Uncomfortable"
優點： "Boarding was very efficient"
缺點： "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
缺點： "The long delay was terrible"
優點： "GSP easy to navigate- easy option for WNC travelers"
優點： "Awesome crew. Comfortable seats. Great entertainment options. Good food."
缺點： "Small, old plane. No drinks, snacks, or entertainment."
優點： "N/A flight was cancelled."
缺點： "Flight was delayed and finally cancelled."
優點： "The crew excellent,"
缺點： "Before boarding i felt lost had to ask multiple people where i had to go"
缺點： "One of the reasons I typically avoid flying on American Airlines is because they have a mostly older fleet which means uncomfortable seat and poor, or in this case no in flight entertainment."
優點： "Pilots avoided turbulence for flight."
缺點： "Music reception was very poor on flight. had trouble accessing Wifi."
缺點： "3 hours late."
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
缺點： "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Very small cramped aircraft"
缺點： "More space on the flight"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Crew friendly and helpful."
缺點： "Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot."
優點： "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
缺點： "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
優點： "Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice."
優點： "We arrives early."
缺點： "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
優點： "Friendly crew"
缺點： "I have never been hot on a plane but I think in addition to scrimping on every millimeter for seats, maybe they are conserving the cost of a fan. I was sweating and uncomfortable for 4 hours. When I asked if they could turn announcements since they were almost painfully loud, she said they had no c?"
缺點： "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
優點： "Generally flight was ok."
缺點： "Food was not too much. Probably men was hungry, for me it did not taste good."
優點： "The crew were so helpful and nice"
缺點： "Only if teleportation exists"
缺點： "Going and coming back was delayed"
優點： "It was a very old and TINY plane."
缺點： "Newer and atleast a midsize plane."
優點： "Got to destination 30 min early"
缺點： "Free WiFi"
優點： "Arrived early 787-9"
缺點： "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "Very friendly flight crew. Lots of smiles and personal touches."
缺點： "My suitcase handle was broken"
缺點： "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
缺點： "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
優點： "Efficient crew, knew their business, executed their functions well."
缺點： "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
優點： "Small flight, lots of room despite being an older plane. Friendly staff"
優點： "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
缺點： "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
缺點： "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
缺點： "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
優點： "all smooth"
優點： "Flight delayed, missed connection in Chicago. United automatically confirmed me on next flight."
缺點： "United sent timely notification that flight would be delayed. Sent no notice regarding missing connection in Chicago or rebooking the connection. The only notice that United automatically rebooked me was on the United app on my phone."
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
缺點： "Very cramped with staff who I found overbearing. Not the most pleasant experience."
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
缺點： "Delayed for so long! 5 hrs"
優點： "fast take off and good service."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
缺點： "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
缺點： "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
優點： "Easy check in. Good flight. Good food."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "my son was connecting in Newark, and they said they were holding the plane for him and 20 other passengers. when they shuttled them from one plane to the next, they got to the gate on the tarmac and the plane had already left. we had to drive 2 1/2 hours to newark at midnight to get our 18 year old son. when i called united about it, they said to write in on their website and i'd be compensated etc... 5 days later, haven't heard a peep. never flying united again...ever"