優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Travelled business class and was ace experience"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Very friendly crew and on time with no problems."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
缺點： "Delays, took my hand luggage into the hold,"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
缺點： "Flight cancelled"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Really friendly staff. Great service"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Booked extra room seat which gave me good room for seating"
缺點： "Bit cramped for space"
優點： "On time"
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Short-hop flight, fit for purpose."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "The crew were pleasant"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
缺點： "Only one queue for boarding. Flight late on arrival."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "In the Day of cove it 19 is was fully packed"
優點： "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
缺點： "Attention to detail by both the gate agent and myself."
優點： "Uneventful flight! Love that!"
缺點： "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
缺點： "Had to wait over 30 minutes for my bag. Crew was unpleasant at best. Seats are too narrow."
優點： "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
缺點： "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
缺點： "2 hour delay"
優點： "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
缺點： "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
優點： "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
缺點： "Boarding process was chaotic"
優點： "I’m home"
缺點： "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
優點： "On times and good service - half-empty plane."
優點： "Made it to my destination"
缺點： "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
缺點： "Leg room"
優點： "One of their newst planes. Amazing! Loved it!"
優點： "BA flight from LAX on 10/10/2018"
優點： "Smooth Flight"
缺點： "Delayed on both flights"
優點： "On time, arrived early"
缺點： "The plan was 20 minutes behind schedule on departure and to top it off they had me pick up my luggage and check in again making me miss my connection. As a result I lost my train ticket fees"
缺點： "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
優點： "Ease of travel. Seamless boarding process."
優點： "Crew is very nice, we were on time and baggage didn't get lost for once."
缺點： "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
優點： "Flight was only 25% full. Nice crew"
缺點： "Seats are cramped. No noise canceling headphones."
優點： "Everything was fine except..."
缺點： "The directions don’t work to connect to in flight entertainment."
優點： "Jams you up with connections in Charlotte."
缺點： "Always running to make connections."
缺點： "Never made it on this flight because of cancellation"
優點： "I got there in one piece. Even made my connection (barely)"
缺點： "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
優點： "Flight was delayed an hour in LAX due to mechanical issues. Entertainment system was great."
缺點： "Flight Delay"
優點： "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
缺點： "Nil. No complaints what so ever."
優點： "Plane was newer, had TV/interactive entertainment centers in the back of all the headrests. Crew on board was polite, cheerful, & friendly. Excellent service from the on board staff. Plane had WiFi & plug ins to charge/use items"
缺點： "Almost missed our flight home because American Airlines lost/screwed up our round trip tickets. We were not able to check in quickly or efficiently, & service was appalling, staff was either poorly trained or uneducated. We tried using the kiosk to check in, to avoid the long line. That didn’t work, so we found help. They told us to retry, wasting time, finding out what we had already informed them of. They passed us off to another gate/service counter, who’s line was closed off. So we had to duck the divider. They then redirected us to the kiosks after we informed them it couldn’t find our reservations, so they tried (wasted more time) failed & sent us back to the line we were already in. After that wait we talked to the person at the desk, who also couldn’t find our reservation. They said “I don’t know it’s not in here, what do you want me to do?” I had to tell them to call a manager to get it fixed, we were going to miss our flight. They called & found the problem, then at 3:15ish reissued us tickets for our 3:30 return flight. Still had to get through TSA! There was also NO phone call to hold the plane or to arrange an airport people mover cart. They talked with the TSA agent who told us to go 2 checkpoints down where the line was shorter. So the American Airlines attendant told us to run. Turns out in Miami Airport there is almost a quarter mile of poorly labeled counter space. Went through TSA having 12 min before our reassigned flight left. TSA was helpful, & did their best to get us through quickly. We were then informed we were near gate 22 & our gate was 3, so rushing down another concourse we barely made our return flight home. Where we were forced to check our carry-on. My girlfriend was crying, we were sweaty (from hustling when we never should of had too), hungry, embarrassed, enraged, & not sitting together for our 3+ hr flight! Unacceptable after a 4hr drive to the airport in traffic & returning the rental car at 1:40!"
缺點： "It was late."
優點： "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
缺點： "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
優點： "The flight was quick once we took off!"
缺點： "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
缺點： "Delays both ways"
優點： "Everything was excellent"
優點： "That's it."
優點： "Everything lined up perfectly"
優點： "Good free entertainment. Thanks."
缺點： "No good free snacks. Only free drinks."
優點： "Friendly flight crew."
缺點： "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
缺點： "Plane was late because of malfunctioning jetway"
優點： "Plane was insanely old"
優點： "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
缺點： "Delay in receipt of baggage at Chicago"
缺點： "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."
優點： "arrived alive"
缺點： "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
缺點： "The flight was delayed and we spent about an hour just sitting in the plane before we took off. When I expressed concerns aboit making my connecting flight to the front desk representative she stated she didn't have time to help me as she had a plane to board. It was another 20 minutes before she even began to board anyone. She was very abrupt and rude. I had to call AA while sitting on the tarmac to get rebooked which was a more positive experience."
優點： "Love PTO, always efficient."
優點： "Crew was firendly."
缺點： "Had to sit in front of exit row on replacement connection flight. Seat didn't recline and was not very comfortable. At least it wasn't a long flight."
優點： "Crew was very nice."
缺點： "All was fine would be nice to have individual screens but that is minor"
優點： "The hostess was friendly and helpful. She made the trip pleasant."
缺點： "We arrived at the airport early, as suggested. The plane was over an hour late in arriving. Then it was announced that there was a maintenance problem and that there would be further delay. An hour later they were still waiting for maintenance to arrive. (I know that Greensboro airport is not O'hare, but it is not Dogpatch,either!) A large airline like AA should adequate personnel. After about two hours they arrived and the word given to us was that it would take about 30 minutes to resolve the problem. Finally, at 5:00 pm the 1:30 pm. flight was cancelled. They put us on a flight leaving 9:25 am the next day, and we were on our own until then. That flight left on time, and my comment about the hostess was, of course about that flight. I will consider all of the other options available before risking flying AA again."
缺點： "Uncomfortable seats rude crew"
優點： "Reasonable staff but seats very cramped, but i guess you get what you pay for !!"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Friendly crew."
缺點： "Being 6' 4'' becomes an issue with modern seats."
優點： "Exceptional service and staff"
缺點： "Food isn't usually this subpar."
缺點： "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Flights left at the scheduled time"
缺點： "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
缺點： "Why no food or snacks?"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "There was nothing unpleasant"
缺點： "Long walk from terminal F and it wasn't well maked"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "Air Canada is just worse and worse"
優點： "Nothing positive to say"
缺點： "Originating flight was delayed, so missed connection in Montreal and had to be rerouted. After going through 5 airports to reach our final destination, we finally made it - without our luggage!!! To make matters worse, the complete and extreme lack of empathy on behalf of Air Canada's customer service desk was less than appreciated by us.... As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board our originating flight. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "lay-flat bed for red-eye flight to Toronto"
優點： "Pillow, blanket, food provided. Inexpensive flight. Great crew and smooth flight."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."
缺點： "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."
優點： "Everything went well"
優點： "Flight times and cost"
缺點： "Everything else."
優點： "On time. Clean plane"
缺點： "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
缺點： "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."
缺點： "Flight delay"
優點： "The whole experience was excellent."
優點： "Entertainment on this flight was comparatively better than the flight we took from LAX to Toronto...Snacks was also better on this flight than the LAX to Toronto flight which really confuses me as to why?"
缺點： "The wait time though for our flight was 6 hours and there were 2 or 3 other earlier flights to LAX that day.."
優點： "Wish the longer portion of our flight was as pleasant as the short leg to Toronto."
缺點： "1h15 late"
缺點： "Delayed, no food, waiting time to get out of plane too long"
優點： "Seating was fine on their "normal" flights."
缺點： "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
缺點： "the drip drip long delay. could have stayed in the main terminal If the delay was announced immediately."
優點： "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
缺點： "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
優點： "The crew was very nice and helpful. The in flight movies are good."
缺點： "Boarding was a little hectic and unorganized. And although my luggage made it to my second flight, my friends luggage was left in Toronto. Now we are in Amsterdam and she has no clothes. My head phone jack was also broken and could barely be used."
優點： "aircraft was large and there was one nice stewardess that tried to help us figure out which way to go and if we would make our connection"
缺點： "it was delayed causing us to panic because we had a connecting flight and had a long walk from gates . There is no one to help you find your way or tell you which way to go also we had to go through several long lines even though we had already done security twice"
優點： "Crew was always very happy and helpful. Came by a lot for drinks and such"
缺點： "It was really cold, even with two blankets. Sometimes hard to hear the intercom. Food is kind of iffy"
優點： "The crews were okay, they tried."
缺點： "First, the plane was a 767, rode a plane of that size cross the Pacific was extremely uncomfortable. We sat inside the plane for over 2 hours because of some unknown luggage/passenger problem before taking off! I found there were no entertainment. That was the first time I flew oversea without entertainment (TV). The tightness of the seating and boredom made the trip extremely long and uncomfortable."
優點： "Left on time"
缺點： "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"
缺點： "Not a single flight during my entire trip, including flying back home, departed on time."
優點： "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
缺點： "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."
優點： "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
缺點： "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
缺點： "The cabin pressure gave me such a migraine, I couldn't think"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Food choices ran out of stock soon."
優點： "I know how everything works with United Airlines."
缺點： "Free Wi-Fi for everyone!"
優點： "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
缺點： "Better accommodations by United."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Everything went smoothly. Though take off was delayed."
缺點： "Not much."
缺點： "I didnt like customer service at all"
優點： "fast take off and good service."
缺點： "2 Hours late"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Flight was on time both leaving and arriving"
缺點： "The individual, Inited WiFi entertainment accessed via the Inited app did not work. I have been on several long distance Inited flights, and it never has. Error messages include “service is not available st this time” and “unable to connect to server - wait a few minutes and refresh browser.” Since in seat video is very limited, this can make for a long flight."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "When comparing flights between only United flights, the economy & economy plus categories are a distraction. Especially if you are traveling with more than two people. When comparing across airlines, it is annoying because you have to add back costs that the "other" airline include in their price. In the future I am going to compare all "other" flights without United and then check United as the "low cost provider"."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "We got there on time!"
缺點： "In flight entertainment worked fine at first but then, halfway through my movie, it just kept stopping and trying to buffer. I tried to reboot my device, reset internet connections, restart the app, but nothing worked. Even though I had 40 minutes left in the movie and 90 minutes left on my flight, I couldn't finish the movie."
優點： "That we made it with no major issues."
缺點： "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
缺點： "Alerted Flight Attendant and Gate Agent and United at 31,000 feet that there was toxic black mold in the plane and I was choking. Advised Customer Service at ORD and they handed me a brochure to call 1-800."
優點： "Not a damn thing apart from getting off the flight"
缺點： "The fact that i was ripped off, by flying United and not ANA. I have flown UNITED 7 Times now and i wanted ANA just to get away from UNITED, and i get UNITED again!!! Total rip off"
優點： "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
缺點： "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
優點： "The crew on the plane was great."
缺點： "I HATED that our flight was delayed. Not even delayed once or twice, but a total of 6 times?! thats just ridiculous. Sitting in the airport for over 6 hours should NEVER be tolerated."
優點： "Movies on personal device"
缺點： "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
優點： "Crew was great!"
缺點： "Entertainment system did not work"
優點： "Flight attendant had a great personality, and wasn't a robot."
優點： "The newer express jets (4 seat rows) had more leg room for Economy seating! Free wifi and movies."
優點： "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
優點： "Attendant was nice."
缺點： "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
缺點： "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
缺點： "Flight was canceled"
優點： "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
優點： "Gate agent did the best she could with the (limited) info she was given."
缺點： "Multiple hour delay for what was originally described as a 'quick maintenance thing'. In addition, after a 2 hour delay we had a gate change to the far far end of a different terminal."
優點： "The flight was very smooth and on time"
優點： "The flight was good. Little bumpy but that was to be expected with a hurricane near by"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Crew member was excellent."
缺點： "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
優點： "Iam 53 not i to electronics much and to have no movue or music on the second longer flight is assinine most of the people o.n brd didnt have anything to do for the price i might as well just flown spirt and saved money"
缺點： "By removi g all inflyte movie and no hot food and no music your getting like Spirit. But cost alot more maby i need to go to them and just bring some food iam not electronics guy and most around me werent but a AM flight over 2 hrs should serve bot foid as well as a movie or at least have music to listen to"
優點： "Nice people working."
缺點： "The weather! And air traffic control!!"
優點： "I think Topeka was her name. She was a very good flight attendant"
缺點： "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
優點： "People at desk in Chicago very helpful"
缺點： "Terrible communication about flight info caused us to miss a flight. Limited desk hours made it a painful experience. I will never fly with Aer Lingus again!"
優點： "Everything was easy."
缺點： "The plane was hot"