The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
-very few movie selection -not so comfortable or well cushioned seats
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Seats TOO small and hard !!!
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Left late and arrived late other than that it was good
The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "Very friendly and accommodating crew."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew was super friendly."
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "Once again the service from the flight attendants was perfect."
缺點： "Food, especially before landing"
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The food, the movies and games were really great. There should be more games, though."
缺點： "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
優點： "leg space was better than with other companies"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Very comfortable, good movie/entertainment choices, great crew"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Sat on plane for an hour after boarding. The entire 5hr flight was freezing. Even the two gentlemen next to me were cold. No headphones offered for the super tiny movie screen.
Incredibly rude crew, this after cancelling my return flight entirely and leaving me in limbo how I’d get home, even re-scheduling my after-layover flight without notice.
The space between legs is ridiculous small! I can't complain with the crew the did their job, its just the airline space for legs!!!! Never again
優點： "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
缺點： "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
優點： "No issues with this flight."
優點： "Really nice crew"
缺點： "The flight could’ve been on time and not delayed 24 hours"
優點： "Crew attentive and helpful"
優點： "Nice smooth flight."
缺點： "Tiny seats. No entertainment offered."
優點： "The crew was ok. The seats was good :)"
缺點： "Overall, a good short flight."
優點： "Crew was very nice."
缺點： "Long delay with vague explanations why."
優點： "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
優點： "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
缺點： "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
優點： "The crew very nice and helpful"
優點： "The flight was smooth and the crew was very professional"
缺點： "Have wifi available"
優點： "Informative communications during delay"
缺點： "Rushing to board resulting in bad customer service during boarding"
缺點： "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
缺點： "seats were broken, armrest broken"
缺點： "Just not very pleasant, I guess you get what you pay for"
優點： "Movies selection were good, snacks were pretty good"
缺點： "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
缺點： "Not much food offered on a long flight."
優點： "I liked that I was able to check my carry-on to for free"
缺點： "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
優點： "Uneventful and on time"
缺點： "It was very hot and did not cool down"
優點： "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
優點： "The flight is short and easy."
缺點： "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
優點： "Quick, efficient, affordable!"
優點： "Service was quick"
缺點： "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
優點： "Plane nice and comfortable"
缺點： "Sandwich for dinner"
優點： "Staff were friendly and attentive. Boarding was good - efficient and quick."
缺點： "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
優點： "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
缺點： "Was not a wheelchair waiting for Wallace."
優點： "Able to download boarding pass into apple wallet"
缺點： "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
優點： "Gate agents were very helpful and kind"
缺點： "The flight was late. Not a lot of communication as to why."
優點： "The entertainment is good; several new movies"
缺點： "The dirty seats, the awful food and wine"
優點： "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."
缺點： "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
優點： "The staff and crew were so helpful and friendly! Stress free flight."
優點： "The turkey sabdwhich was tasty. Good movies."
缺點： "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
優點： "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
缺點： "Nothing to input. All was great."
優點： "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
缺點： "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
缺點： "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
優點： "Crew were friendly and understanding"
缺點： "Flight was delayed 4 times, didn't land in ATL until almost 4 a.m. Still was charged for bags and when I called in to reschedule so I could get another nights sleep they said next flight wasn't until 10 the next day and there was charge for that. Also my flight from ATL to Boston earlier that week was delayed 3x. Overall not impressed with this connection. Meanwhile another flight to Boston from ATL left and I was not notified or selected for this change."
缺點： "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
缺點： "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
優點： "Flight attendants were very nice"
缺點： "Overbooking flights"
優點： "Excellent crew"
缺點： "Leg room"
Late as usual and not being able to take my carry-on on board and having to check it.
The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
Cameron who checked our luggage was very nice and helpful.
缺點： "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
缺點： "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
優點： "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
缺點： "Attention to detail by both the gate agent and myself."
優點： "Fast transportation and great seat"
缺點： "The air hostess were rude."
優點： "Uneventful flight! Love that!"
缺點： "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
優點： "Flight was on time"
缺點： "Carry-on luggage needs to be monitored more closely. I saw one passenger with three pieces. Meanwhile, I had to stow my bag 10 rows behind me."
優點： "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
缺點： "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
缺點： "Certain crew members could've been a bit more approachable and friendly."
缺點： "Taxi time to gate was almost half hour."
優點： "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
缺點： "Nothing really it was a great value for the price."
優點： "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
缺點： "Boarding process was chaotic"
優點： "All was ok accept they charge 32dollar for bag."
缺點： "Travel with free bag."
缺點： "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"
缺點： "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
優點： "On times and good service - half-empty plane."
優點： "Seat, legroom, nice choice of movies."
缺點： "Crew was stingy with booze. Delta is generous with it. This crew acted like they were paying for it."
優點： "Fast boarding and unloading."
缺點： "Flight leaving on time."
優點： "Very pleasant and on time"
優點： "On time . No significant delays cost of ticket low."
缺點： "Tiny plane with small seats never that comfortable."
優點： "Smooth Flight"
缺點： "Delayed on both flights"
缺點： "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
缺點： "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
優點： "Ease of travel. Seamless boarding process."
優點： "Quick takeoff and landing. Very smooth ride and friendly crew."
缺點： "Flight was delayed"
優點： "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
缺點： "It was terrible. definitly not up to the standards of a first class fare."
優點： "I got there in one piece. Even made my connection (barely)"
缺點： "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
優點： "Super smooth flight that arrived on time. Nice crew."
優點： "the check in went very well and the crew seemed efficient."
缺點： "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
優點： "The flight boarded on time and arrived early. Very comfortable new aircraft"
缺點： "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
優點： "Said it all above"
缺點： "Said it all above"
缺點： "Wait time to board was delayed 20 minutes."
優點： "Everything was excellent"
優點： "Always we have a good experience"
優點： "It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options"
缺點： "Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs"
缺點： "The plane was very outdated and the food was poor. Flight attendants were very rude."
缺點： "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
缺點： "Great app, sometime it still miss a flight, suggust to provide a display sorting options, such as stops, times etc"
缺點： "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
優點： "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
缺點： "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
優點： "Love PTO, always efficient."
Never received a check in email.
優點： "First time traveling with my dog and it went well."
缺點： "Departed one hour late due to weather from incoming flight departure city, YVR."
優點： "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
優點： "Everything was great. From food to entertainment was great."
優點： "Electronic shades!"
缺點： "Timing of meals. The first meal was 2 hours after take off."
優點： "The boarding was good and effective, Entertainment was good."
缺點： "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Flight was an hour late to VANCOUVER causing me to miss my flight to PDX getting me in 4 hours late to PDX"
優點： "we had to pay for everything"
優點： "Seats were comfortable. Food was OK."
優點： "Arriving safely. Very smooth landing."
缺點： "The same issue regarding no bottled water. Very turbulent flight. My bag and contents were damaged and Air Canada agent is stating that it is NOT covered!!!!!!!!"
優點： "Had an aisle seat."
缺點： "I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements."
缺點： "Flight was delayed for 3 and half hours."
優點： "Excellent value for Economy flight"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
缺點： "sitting in the middle seat unless you pay extra"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "Air conditioning too cold. No screen for inflight entertainment Big gap between seat and window prevented resting head for sleep."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
優點： "Service on the plane was good"
缺點： "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
優點： "Flight crew was friendly and helpful."
缺點： "Don't like having to walk outside in the cold snow to board the plane"
優點： "I was able to change my seat from a middle to a window. I also had an open seat next to me so I was not squeezed in. The person at the desk in Toronto was very pleasant and helpful."
優點： "Check in was smooth"
缺點： "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
缺點： "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
優點： "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
優點： "It's on time"
優點： "The plane was clean & the crew was courteous"
缺點： "There was no decaf coffee or tea, very limited food to buy on board, & no free cookies, crackers or nibbles. Definitely a no frills flight!!"
優點： "Getting through customs was very easy."
缺點： "The wine is awful ."
優點： "It was better then the trip to Toronto"
優點： "Attendants were friendly. Equipment comfortable, many entertainment options."
缺點： "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
優點： "I didn't eat, so I really don't know about the food. However the flight attendants were very efficient and if you were wanting anything they were available early and all flight. We flew economy and I was impressed with the seat room, was a large plane though."
缺點： "The plane was very very hot."
缺點： "The flight was delayed 3 hours."
缺點： "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."
優點： "Plane seats were comfortable with decent headrests and reclining. First class looked roomy, but I was in economy."
缺點： "There was water/condensation dripping from the roof onto my lap while I was sleeping, and I woke up with my entire thigh drenched. I was able to move to an open seat, but the "gentleman" (coughjerkcough) next to me obviously wasn't happy about the encroachment, so he coped by elbowing me in the side throughout the entire 5-hour flight. Every movement of his was an opportunity to punch me in the arm or shoulder, and I don't even take up that much space, so he was literally reaching over into my seat to do this. And, this portion of the plane was in a cold zone. I and the other passengers were cold (I heard others complAining about it too)."
優點： "Amazing leg room for my 6'1 partner on the regular seat."
缺點： "My entertainment system was not working so I had to share my partners beside me."
缺點： "Flight was delayed by 30 min"
缺點： "Crew could have been friendlier, food was lacking, flight left an hour late."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
缺點： "Better accommodations by United."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The crew was pretty good."
缺點： "Wish they offered better snack options but I’m not complaining"
缺點： "Boarded early, would not let me bring my bag on. Said overhead was full. When I got on the plane there was plenty of overhead bin space."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "All and all is was a satisfactory experience"
缺點： "Actually we flew on United Airlines, so it was a bit of a disappointment as we were expecting luftansa."
優點： "Entertainment and the crew"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "The FC Cabin is very comfortable; The service was also excellent"
缺點： "The food was mediocre"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Overall it was ok. Spot on landing by the pilots every time. Good crew."
缺點： "No free entertainment. The plane was not equipped either."
優點： "6 HOUR DELAY I THINK THAT SAYS IT ALL"
優點： "That we made it with no major issues."
缺點： "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
優點： "Window seat"
缺點： "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
優點： "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
缺點： "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
優點： "Movies on personal device"
優點： "Unforeseen delay was well managed by United!"
優點： "The time"
缺點： "The charge for 1 bagge."
優點： "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
優點： "Attendant was nice."
缺點： "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
缺點： "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
缺點： "Flight was canceled"
優點： "Crew was fantastic as they suffered through the continual delays with us."
缺點： "flight suffered a 2-1/2 hour mechanical delay in departing Houston. We arrived at EWR around 6:30p. Took a long time for baggage carousel to start dropping bags, and then we discovered there were none for our flight. we had to go to baggage claim to retrieve, as for some unbeknownst reason they arrived far ahead of us."
優點： "Like the treatment,very gentil personal and the attention whit the passengers,like the way to precede my boarding pass, luggage,i like that way to explain process of emergency situation does tips save life's iam happy Great very satisfied services."
缺點： "No coments"
優點： "the flight was so empty that people there was enough room to spread out. people even stretched out across the 3 middle seats to lay down! flight crew was also very friendly."
缺點： "They offered an option to "sign into the wifi and access new movies". The wifi was so spotty you couldn't get through more than 5 minutes without it freezing and having to reopen the app. also no plug ins for devices. we had a good first meal but the second was a super small sandwich. everyone was starving and talking about where they were going to eat once we arrived in chicago."
優點： "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
優點： "The flight was very smooth and on time"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The free snacks were extremely salty. During the second leg of my trip, I chose to forego them. Other snacks were available for a cost."
優點： "Crew member was excellent."
缺點： "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
缺點： "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
優點： "Nice people working."
缺點： "The weather! And air traffic control!!"
優點： "The spacious seats and entertainment on the plane."
缺點： "The cost of food products on the plane. Could have been better food for the price."
優點： "Time of flight"
缺點： "Crew. The flight attendant in the forward cabin was rude and yelled at the passengers."