Had I paid full fare for my Business ticket instead of upgrading from Economy, I’d be asking for my money back. Emirates are seemingly renowned for their Business Class product however in this case it was pretty poor and I’d say even BA or Virgin Premium Economy is a better product. The cabin on the 777-300 is dated and lack of private screen means that if you start a film before someone next to you, you can see what’s coming but even worse, as there was no amenity kit with an eye mask it’s hard to sleep with two bright screens in front of you. The food was mediocre and well below anything I’ve had on BA or any US carrier with only a single meal service offered on a 7 hour flight. Seriously unimpressed and would not travel Emirate again.
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
優點： "Crew was amazing and very helpful"
缺點： "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Upgraded to first class!"
優點： "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
優點： "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
缺點： "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
優點： "Everything was excellent."
優點： "Relaxing Cabin crew were awesome"
缺點： "Not that I can think if"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Neat and clean. People at Newark airport"
缺點： "Service of air host. Attitude of people at Dubai airport"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Jumbo jet plane was fantastic."
缺點： "None for now"
優點： "Good service"
缺點： "Old plane"
優點： "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
缺點： "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
優點： "Good serevice"
缺點： "food provided is not good. All western style most passengers are from Asia"
優點： "staff is nice"
缺點： "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
優點： "Our seats & the crew."
缺點： "Food was ok & entertainment was ok but not great."
優點： "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
缺點： "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
優點： "Good space for economy class"
缺點： "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
優點： "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Food and crew were great"
缺點： "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
優點： "Most of the crew was nice and accommodating"
缺點： "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
缺點： "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
缺點： "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
缺點： "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
缺點： "New movies were not available"
優點： "Services and schedule and on time departures and arrivals."
優點： "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
缺點： "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
優點： "Staff did their best and were polite but ultimately had no solution for the issue"
缺點： "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
缺點： "Flight got delayed and had to stay in Dubai over night. I was provided with the hotel voucher when I enquiried about the delay but the staff did not give me enough information how to get to the hotel. He seems so caught up with other stuff. I was standing there clueless. The sceen on entertainment unit was too dark and the buttons were not working properly on the screen."
優點： "Excellent customer care and attention"
優點： "Emirates still remains one of the leaders in hte business"
缺點： "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
I love to be able to connect my own devices to the entertainment system. It works great!
Nothing outstanding but good service.
Seat was comfortable. There was a late take-off, on-boarding and crew was ok. I’m not looking for a show, but felt kind of cold. I always appreciated the reliability of AA, I fly more often lately, so I didn’t mind paying the higher fees. But seems the experience is the same as other airlines in my experience. I wouldn’t say I won’t fly American again, it wasn’t a horrible experience, however, I may just prioritize price is the experience is the same from company to company.
We got off our flight from Glasgow to London and it was on time. By the time we got through TSA we missed our connection flight. It was horrible. There was not reason why we should have missed it. We landed 1 1/2 hours before our connection flight. One of our passengers had a stroller on board and had to wait like 30 minutes for them to get it off the plane. What a complete disaster. We had to get re-routed on a flight to Dallas Texas and get a flight the next day from Dallas to Miami causing us distress and the cost of getting 2 hotel rooms. It would be appreciated if this airline would cover the cost of the hotel rooms at a bare minimum. Best Regards, Andrew Feinberg
No fault of AA. Flight diverted and delayed.
Booking was great! But my daughter was asked to change flights when she got in the airport for 7am flight. The British airline told her she did not have a ticket from Glasgow to London , they did not let her board at all. She is still in Glasgow even she had packed everything and returned her apartment keys. At this time, she was told she can leave on May 27th. How does she know the same thing would not happen again on May 27th? She had bad experience with this trip. Would you be able to help her to make sure she can board on 5/27? I am her Mother, I booked the round trip flights. She did not have any troubles from Nashville to Glasgow. But she is past due to come back. Please help her to get back ASAP. Thank you so much!
Liked the entertaining pilot on flight into Portland maine Disliked the incessant announcements as usual on every flight. They are typically way too loud and actually hurt my ears
Boarding was organized. Space enough for luggage. Crew consistent about asking passengers to mask up.
缺點： "Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around."
優點： "Everything was how should be"
缺點： "I like how you are now."
優點： "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
缺點： "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
缺點： "on time departure"
缺點： "Old airplane. Upgraded to Business Class. The video system was not working properly, didn’t show images so it was hard to choose a movie or program. The seats are old fashioned, and so are the pods: not as comfortable a flight as on newer planes."
優點： "The speed with which phone AA Platinum customer service changed me to alternative flight"
缺點： "Flight delayed, no honest info put forth. Fortunately changed my flight to 1:37 pm flight, original flight left after 3 pm! Got stuck with middle seat."
優點： "Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc"
缺點： "We were almost an hour late"
優點： "Good movie"
缺點： "Seats too little space"
缺點： "I believe there should be two staff to serve as for one it looks like too much."
優點： "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
缺點： "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
優點： "Overall solid flight"
優點： "Old plane. No entertaining in seats for a 10 hour flight. Awful."
優點： "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
缺點： "Old plane No entertainment No place to plug in/charge devices."
優點： "Check-in staff very helpful"
優點： "We made it there and back on time and safely"
缺點： "This was an old plane; there was no power for devices, no individual movie screens as on other trans atlantic carriers, food was so so."
優點： "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
缺點： "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
優點： "Efficient, really nice crew and the food was pretty good."
缺點： "being crammed into a sardine can, really loud plane. The seats are rocks!"
優點： "I liked the inflight entertainment."
缺點： "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
優點： "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
缺點： "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
優點： "when different flight left Chicago to London, crew and food was good. Entertainment helped with long flight"
缺點： "The maintenance issue took 3 hours to confirm and then when flight was cancelled, there was no announcement over the loud speaker to tell us so we could line up for rebooking attempts. Then was a rush to try to get in right line to make next flights to connect through to Paris."
優點： "It was on time boarding and landing"
優點： "The food was OK and I appreciated a complimentary glass of wine with the meal."
缺點： "Attendants made a big deal about expected significant turbulence...enough to say "now if your last chance to leave the plane" and suspend final beverage service. Turbulence was not bad at all and all they offered was water and juice after the initial service. Crew was short with passengers and movie selections were pretty lame. I was interested in the last movie, but it was shut off half way through."
優點： "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
缺點： "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
優點： "Good service in 1st class."
優點： "Comfortable seats, attentive staff, good entertainment offerings"
缺點： "AA got rid of the video screens on the back of seats."
優點： "roomy flight, great movie selection, food was great"
缺點： "The crew really seemed like they didn't like their job, and didn't want to be there. I felt kind of bad for them, nobody should be stuck in a job they hate."
優點： "Got in an hour early. Booya."
優點： "seat comfortable enough"
缺點： "unbelievably tightly spaced seats. Incredibly uncomfortable to have knees pushed into seat ahead - - so tight almost impossible to get feet under seat."
優點： "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
缺點： "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
優點： "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
缺點： "No entertainment options, I'm assuming because of short flight. No tvs."
缺點： "No individual video monitors. Poor choice of audio channels."
優點： "On time, clean plane."
缺點： "Crew announcements are too loud! What is that all about?"
缺點： "See my previous comment"
缺點： "No entertainment, screaming children and no food"