缺點： "Five delays and three gate changes are not cool"
缺點： "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
缺點： "Better seats and food. More water please"
缺點： "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Staff Many empty seats"
優點： "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
缺點： "So far there was nothing that I didn't like. The food was good and the airplane was clean."
優點： "Staff were very helpful and very foamy and comfortable seat"
缺點： "No boarding zone number called in economy"
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "Everything was as I paid for. All the planes left on time. No issues."
缺點： "What can you expect in economy?"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Good service"
缺點： "baggage was broken."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
缺點： "Small plane. No cabin space for carry ons."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
缺點： "late again and hot in the cabin. sat on the runway for a while again"
優點： "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
缺點： "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
優點： "Very good experience with ANA."
優點： "Same as above"
缺點： "Same as above"
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
優點： "on time, great service on flight"
優點： "Great leg room, staff was very nice, food and entertainment was decent."
缺點： "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
優點： "Service was amazing."
缺點： "Could not fall asleep as the chair would not recline enough"
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "the service is good"
缺點： "the seat is too small"
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
SingaporeAir premium economy makes an 18-hour flight bearable The cabin crew was very attentive The food was above average. The entertainment options were very good.
. It was so unorganized! They kept all the passagers waiting while they do there meeting, they said they would open checked in by around 4pm but instead they took another 20mins to check people in, on top of the that they kept as changing lines like 5times! The check in in new york was very horrible! The people at the check in counter acted like they were immagration! Asking for our birthcertiface and old passport, it was the first time i ever encountered checkin who acted like immigration officers! They made it so painful! We were already waiting for almost 5hours! Horrible service! I would never fly Singapore airline again after this experience! Won’t recommend it to anybody!
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
If they had fruits as snacks that would have been nice
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
They need to have a restroom in that big room that they seat you in before boarding.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
缺點： "Better movie selection. Better organized boarding in Frankfurt"
優點： "Friendly staff. Both two meals were awesome."
缺點： "Already done."
優點： "Amazing crew. Seat needs more padding."
缺點： "Memory foam seats"
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Crew was amazing"
優點： "Staff was great as usual"
缺點： "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
優點： "Great seats and efficient service all round."
缺點： "Better food, better selection movies"
缺點： "Very cramped. Worst leg of the journey"
優點： "Dim sum between Hong Kong & Singapore."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "all of SQ"
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "Cabin little bit cold"
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
優點： "business seats were excellent"
缺點： "all was good"
優點： "More leg room than other airlines, superb service and excellent food!"
優點： "Crew members were very friendly n helpful."
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
缺點： "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
優點： "Service was nice."
缺點： "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
缺點： "one of the oldest planes i ever used"
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
缺點： "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
優點： "Best serves ever will fly every time"
優點： "The crew is friendly and helpful"
缺點： "Equipment rather poor, screen isn't very clear, hard to read subtitles."
優點： "Made Econ class feel like biz :)"
優點： "Everything else was good"
缺點： "Old aircraft with tired looking seats."
優點： "No fuss flight but lacking that something extra"
優點： "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
優點： "Entertainment was great"
缺點： "The food is getting worse"
優點： "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
優點： "Airline was great"
缺點： "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
優點： "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
缺點： "There is nothing I did not like."
It was Japan Airlines that was excellent. I don’t know why it shows American Airlines.
I liked the wheelchair assist allowing me to board first.
I am a member of their award winning AAdvantage program and this has been one AdisAdvantage experience with multiple hurdles. My intial flight was supposed to be a nonstop. At around 10:30pm the night before the flight was canceled and the rebooked flight the same day was a one stop transit CHS. The gate agent required me to check in my carryon and said it'd go to my destination by 4pm. Due to inclined weather, AA landed in CLT instead of CHS. The gate agent advised me to get off, and in 5 minutes, run from terminal A to C to catch the next flight to my destination at 2:40pm. However the gate was closed despite all efforts. What troubled me was I would have made it to the gate earlier if the previous agent didn't argue with his colleagues on how to write a report note for 20 minutes before informing me of my choices. AA missed two next flights for me (2:40pm and 4pm) and the only option is to wait until 6pm. After 30 minutes speaking to AA customer support at the airport, I was given a food voucher of $12, which was worthless and humiliating for airport foods. Finally I made it to my destination at 8:30pm but my checkin baggage did not arrived. All my medications are in there! I lost one whole day of the trip that should have started at 9am but ended up arriving at 9pm without even a toothbrush or any clothes. AA baggage support was the most useless and no real person answers the phone. AA had a baggage file number for me but there was no update at all. I ended up going back to the airport baggage claim area THE NEXT DAY to see my bag among a bunch of lost bags on the floor.
seat in front of me was angled back more then other seats.. was very uncomfortable, tight fit .
Great staff for a short flight. Super friendly! Thank you all.
Crew was great plane was small and uncomfortable
優點： "The crew was amazing and very personable!"
優點： "Entertainment on seats"
缺點： "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
優點： "Crew excellent!"
缺點： "The flight was crowded!"
優點： "Flight was super short."
缺點： "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
缺點： "I almost lost my coincidence with the other flight"
缺點： "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
優點： "The entire crew and the landing"
優點： "Boarding very well done."
缺點： "One of the crew was unhappy."
優點： "Yes! The crew was amazing! The seat was perfect!"
缺點： "It was very cold on the plane."
優點： "I liked absolutely nothing about my flight to Richmond."
缺點： "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
缺點： "The seating was not good middle seat I like windows"
缺點： "Flight delayed 1h30, no food or beverage served!"
優點： "Lots of leg room for such a small plane."
缺點： "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
優點： "Everything was very smooth and pleasant overall."
優點： "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
優點： "On time flight"
缺點： "Crampy space."
優點： "The crew was accommodating"
缺點： "The crew was pleasant. No water served due to turbulence"
優點： "Nothing at all"
缺點： "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
優點： "I was able to choose a seat in Cabin with more leg room and complimentary alcoholic beverage."
缺點： "It was late going to Chicago and late returning to NYC. There were no crackers. I don't like pretzels. The ONLY reason I flew American is because my company paid for it. I absolutely hate LaGuardia. It has a bad spirit."
優點： "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
缺點： "Small delay of 25 minutes"
優點： "Flight attendants were perfect"
缺點： "Beginning about 5.5 hours prior to departure I started getting text and email alerts indicating a sixty minute delay. Then thirty minute delay. Then sixty. Then none. I had to decide whether ir not to believe the alerts, get some things done and change my airport departure time .... or to disregard the alerts. Flight ended up leaving on time. Why the alerts??"
缺點： "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
優點： "Loved all the meals. Tasty, well-coordinated."
優點： "Mostly everyrhing"
缺點： "Food was so so"
缺點： "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
缺點： "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
優點： "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
優點： "it was easy to check in and short layovers"
缺點： "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
優點： "Not much!"
缺點： "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
優點： "Flight was on time, crew was friendly."
缺點： "No entertainment, seat was not clean."
優點： "On time, smooth check in, great customer service at the gate and on board."
缺點： "Snacks should improve"
缺點： "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
優點： "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
缺點： "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
缺點： "They were out of snacks. A little thing but got under my skin as unprofessional."
優點： "Flight in air"
缺點： "Take offs and landings"
優點： "Same as above"
缺點： "Same as above"
缺點： "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
優點： "Everything was great"
缺點： "I like everything"
優點： "I liked the smoothness of the flight"
優點： "Flight was okay"
缺點： "I should have gone the day before!!!"
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
優點： "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
缺點： "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
缺點： "Sits not suitable for long distance travel"
優點： "Everything was really smooth sailing."
缺點： "Everything was great! The Charleston airport is small yet very nice inside"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
優點： "The crew, was friendly and attentive to any and all needs."
缺點： "The flight was supposed to arrive in Newark at 4:30. But it did not leave Charleston until 6:15 PM! This is not the 1st time this has happened with United. It seems that they are always some kind if “weather” delay with United flights arriving and departing Newark. Also, they are constantly cancelling flights to/from there. I would suggest looking at a different airline, perhaps one that cares more about the passengers iteneraries than the number of passengers."
缺點： "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
優點： "fast take off and good service."
優點： "Prompt boarding, no delays,smooth flight. Overall a very good experience."
優點： "Food was great and unexpected"
優點： "There was nothing to like"
缺點： "The worst company ever!!!!!"
缺點： "Plane sucks. Too small and poor seats. Better snack selection."
優點： "Great crew & very accommodating"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
缺點： "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "On time."
缺點： "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
缺點： "Third time a flight has been delayed and then cancelled. United has horrible customer service, rude and inexperienced. It will be a very very last resort before I ever book with them. Three strikes you're out"
優點： "Timely take-off. Info from flight deck good in the beginning."
缺點： "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
優點： "Flight was on time"
缺點： "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
缺點： "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
優點： "I arrived and my flight was delayed until after 9:30pm and my connecting flight left at 10."
缺點： "Unreliable. Could not get me to my destination in a timely manner. Trip cancelled."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The comfort the pleasantness of the staff the on time departure and arrival"
優點： "Movies on personal device"
缺點： "More room. The plane was not full but we still were shoved in middle seat with no room for normal shoulders without over lapping. The seating areas are not comfortable. They put three seats where there is only room for two."
優點： "Not much gave united a chance may not travel again"
缺點： "Very hot flight attendants were not friendly checking in o"
優點： "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
缺點： "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
缺點： "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
優點： "Service was good"
缺點： "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Length of flight."
缺點： "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
缺點： "Barely enough room to hoist your baggage in the overhead bins"
優點： "The crew was pleasant and polite."
缺點： "No leg room, only ranch snack mix."
優點： "That it got me from point a to b"
缺點： "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."
優點： "The flight from Charleston was uneventful"
缺點： "There was no problems flying from Charleston to Dulles"