缺點： "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
缺點： "Flight was delayed by two hours"
優點： "Our luggage missed the connection but the situation was well handled"
缺點： "Business class in 737 is limited, recline only but seat was spacious and comfortable"
缺點： "I am more than pleased with the service I received, keep up the work Kind regards Shane"
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
優點： "Seats were comfortable"
缺點： "The crew was not friendly, and the food selection is limited"
優點： "Cool and excellent service."
優點： "Direct flight"
缺點： "Bigger aircraft"
缺點： "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
優點： "Comfortable seats"
優點： "The crew was extremely hospitable, and the food was excellent."
缺點： "Flight delay announcement could have been made much earlier"
優點： "Crew is ok, accommodating, entertainment system ok, food ok."
缺點： "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
優點： "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
缺點： "maintenance work not manage well"
缺點： "cabin not so clean, no foot rest. But crew good service."
缺點： "The air con totally not cold!"
缺點： "Connecting Time"
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
優點： "New plane and spacious."
缺點： "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
優點： "Everything. Just a simple, very short haul flight: nothing too complicated."
缺點： "There was nothing to fault."
優點： "Overall is great"
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
缺點： "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
缺點： "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
優點： "Easy and efficient boarding"
缺點： "Too hot onboard"
缺點： "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
優點： "Staff onboard were good"
缺點： "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "Rapid boarding"
缺點： "Food was not very nice"
優點： "Attendants were very good"
缺點： "12 hrs in the air!!!"
優點： "Most of it, especially having a meal on such a short flight."
缺點： "Could do with more legroom, tall people exist"
優點： "Crew was accommodating enough to provide for us during this cancelled flight."
缺點： "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
優點： "Nice crew and comfy seat."
缺點： "Table tray was dirty and there was old coffee spilled along the side."
優點： "Satay, flatbed."
缺點： "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
優點： "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
缺點： "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
優點： "Quick on and off boarding."
缺點： "Food was average at best."
優點： "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
缺點： "Boarding and landing"
優點： "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
缺點： "Cabin crew were unprofessional and not much caring Food was rubbish"
優點： "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
缺點： "Attitude by attendants can be improved."
優點： "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
缺點： "Very old plane equipment Short seat pitch limits economy class passenger comfort"
優點： "Landing 20 minutes ahead schedule."
缺點： "Nothing much to improve as it only 50 minutes flight"
優點： "Nothing I like"
優點： "the girl next to me was flirty"
缺點： "the girl next to me could have offered her number..."
優點： "No and No! Seat was cramped. Crew was ok"
缺點： "If they weren’t always on the PA. I was trying to read and someone was always talking"
缺點： "Need to cleanup the cabin."
缺點： "Attentiveness and comfort passenger for any incident."
缺點： "Attentiveness, we were miss for food purchasing was abit rush."
缺點： "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
缺點： "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
缺點： "All good"
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
優點： "so far so good. no complain."
缺點： "short trip okay . everything great. keep up the good job."
優點： "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
缺點： "Had to ask someone in terminal about getting our connecting flight"
缺點： "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
缺點： "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
缺點： "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
缺點： "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
優點： "Inexpensive flight, attentive crew"
缺點： "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
缺點： "Lazy crew"
缺點： "Flight attendant quite slow for delivering food and not many selection food available as usual"
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "Everything was smooth"
優點： "Ease of checking in -- and getting to the gate."
優點： "Good music Took off EARLY and landed EARLY"
缺點： "Sprayed the cabin with bug spray"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
缺點： "One hour delay on runway"
缺點： "Flight delay for almost 4 hour"
缺點： "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
缺點： "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
優點： "Good flight"
缺點： "They don’t even offer water or drinks"
缺點： "All ok"
缺點： "13 hour delay worst flight ever"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
優點： "Good music"
缺點： "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
缺點： "Aircraft arrived slightly late"
缺點： "Rough flight and landing, seemed like a rookie pilot was flying."
優點： "nothing to say."
缺點： "only food that i received the rice i think didn't cooked properly"
缺點： "Flight was delayed"
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
優點： "Short inexpensive fligh"
缺點： "Seat rows were very close & limited room."