優點： "Terrible airline company. It’s a ripoff!"
缺點： "Honesty. Ripoff!"
優點： "Amazing crews"
缺點： "Nice seats"
缺點： "They should giving out headphones for business class to use the entertainment system"
缺點： "the food could have been nicer"
優點： "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
缺點： "They have 2 food options and they're just ok. There wasn't very many drink options either."
優點： "Airport, sea side"
優點： "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
缺點： "Again, not being delayed and having to miss my original connecting flight would have been best."
優點： "Helping and immediate response."
缺點： "Better treatment of luggage. Better business class service. Food was poor."
缺點： "Flight delay announcement could have been made much earlier"
優點： "Crew and food was amazing"
缺點： "Landing could be more softer"
優點： "Economy seats arent different from other airlines. Flight was good in general"
缺點： "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
優點： "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
缺點： "maintenance work not manage well"
優點： "Having 2 seats to ourselves"
缺點： "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
優點： "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
優點： "Hard landing which gave passangers a shock."
優點： "Friendly check in staff, thingking with the customer for aeat options."
缺點： "A very long queue, while only 2 counters were open."
優點： "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
缺點： "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
缺點： "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
缺點： "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
優點： "Food was good."
缺點： "The delayed flight and consequently lost luggage afterwards."
缺點： "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
優點： "Rapid boarding"
缺點： "Food was not very nice"
優點： "Short flight."
缺點： "One of our luggage was delayed during transit."
優點： "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
缺點： "Boarding and landing"
缺點： "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
缺點： "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
優點： "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
缺點： "Attitude by attendants can be improved."
優點： "The service"
缺點： "The food"
缺點： "Incompetent handling of engine error by both ground and air crew"
優點： "Liked the USB port for recharging electronic devices"
缺點： "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
優點： "The early arrival, and the service"
缺點： "Nothing really"
缺點： "Losing my luggage"
缺點： "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
優點： "The plane was nice and new. Very smooth flight."
缺點： "Toilets could have been cleaned more frequently."
優點： "Crew was good"
缺點： "Food is not good"
缺點： "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
缺點： "The quality of the in-flight meal (noodles and fish) very poor!"
缺點： "On both flights, i did not get the seats i had specifically booked..."
優點： "Efficient check in"
缺點： "Lost baggage took 24 hours to arrive. Rude staff."
優點： "On time departure system works"
優點： "The boarding and entertainment..."
缺點： "The food... and the lack of announcement to advise us on the delay"
缺點： "Seats feel super cramped"
優點： "Cabin crew friendly and helpful."
缺點： "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
缺點： "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
優點： "Nothing in particular."
缺點： "Nothing in particular."
優點： "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
缺點： "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."