缺點： "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
缺點： "Flight was delayed by two hours"
優點： "Our luggage missed the connection but the situation was well handled"
缺點： "Business class in 737 is limited, recline only but seat was spacious and comfortable"
缺點： "I am more than pleased with the service I received, keep up the work Kind regards Shane"
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
優點： "Seats were comfortable"
缺點： "The crew was not friendly, and the food selection is limited"
優點： "Cool and excellent service."
優點： "Direct flight"
缺點： "Bigger aircraft"
缺點： "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
優點： "Comfortable seats"
優點： "The crew was extremely hospitable, and the food was excellent."
缺點： "Flight delay announcement could have been made much earlier"
優點： "Crew is ok, accommodating, entertainment system ok, food ok."
缺點： "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
優點： "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
缺點： "maintenance work not manage well"
缺點： "cabin not so clean, no foot rest. But crew good service."
缺點： "The air con totally not cold!"
缺點： "Connecting Time"
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
優點： "New plane and spacious."
缺點： "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
優點： "Everything. Just a simple, very short haul flight: nothing too complicated."
缺點： "There was nothing to fault."
優點： "Overall is great"
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
缺點： "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
缺點： "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
優點： "Easy and efficient boarding"
缺點： "Too hot onboard"
缺點： "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
優點： "Staff onboard were good"
缺點： "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "Rapid boarding"
缺點： "Food was not very nice"
優點： "Attendants were very good"
缺點： "12 hrs in the air!!!"
優點： "Most of it, especially having a meal on such a short flight."
缺點： "Could do with more legroom, tall people exist"
優點： "Crew was accommodating enough to provide for us during this cancelled flight."
缺點： "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
優點： "Nice crew and comfy seat."
缺點： "Table tray was dirty and there was old coffee spilled along the side."
優點： "Satay, flatbed."
缺點： "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
優點： "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
缺點： "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
優點： "Quick on and off boarding."
缺點： "Food was average at best."
優點： "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
缺點： "Boarding and landing"
優點： "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
缺點： "Cabin crew were unprofessional and not much caring Food was rubbish"
優點： "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
缺點： "Attitude by attendants can be improved."
優點： "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
缺點： "Very old plane equipment Short seat pitch limits economy class passenger comfort"