HND - KHH
缺點： "I think Chinese people just don’t like Americans."
優點： "Great food, nice crew."
缺點： "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
優點： "Crew was amazing"
缺點： "They lost my luggage"
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
優點： "The food and the service"
優點： "The new aircraft A380 was so comfortable."
缺點： "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
優點： "Crew team is nice and friendly."
優點： "The service was nice, they had good food and enough meals unlike some airlines."
缺點： "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
優點： "The fruit was good unfortunately the fruit was about all I could eat because my booking didn’t show there would be food and I couldn’t request a special meal"
優點： "the beautiful and polite crew"
缺點： "seats lack of cusion"
優點： "Their customer service and food"
優點： "Over all everything was great except for the above complaint"
缺點： "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
優點： "Very nice and clean. Crew was helpful and readily available. Excellent choice for my family for our first trip to Asia."
缺點： "The seats could have used a little more cushion."
優點： "The food was excellent."
缺點： "The seat back wasn’t comfortable."
優點： "The crew was very nice and polite.."
缺點： "I liked everything .."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "No WiFi"
優點： "Of all the flights that I’ve taken in Asia this one has been the most comfortable. I had tons of leg room and I like how the seats reclined."
缺點： "I don’t like how you can purchase an additional bag online you can only do it at the counter. And the prices for an extra bag is a little pricy."
優點： "Great Staff from check-in, gate & flight crew"
缺點： "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
優點： "Great meals and service."
優點： "Very speedy check-in. Great airport. Boarding was quick as well."
缺點： "Food was okay, but chicken was too greasy."
優點： "Pleasant, short flight that included a wonderful full meal!"
缺點： "Delay, delay, delay from boarding, taking off to baggage arrival. Staff wasn't too attentive to passengers considering all the delay for example, giving ample snack for the late dinner. The dinner was terrible, options were horrid for non Koreans. The chicken was pink w old texture. Quality of food was immensely poor for Asiana. The staff on our row weren't pleasant and consistently didn't serve water or any liquids during this long flight."
優點： "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
缺點： "Not being able to speak Korean. Good thing they understand English."
優點： "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
缺點： "Sometimes food but it's okay."
優點： "I like the food and Smooth landing!"
缺點： "The flight was delayed."
優點： "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
缺點： "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
優點： "The crew was incredibly nice. They kept the flight quiet which was incredibly appreciated. The only downside was a long wait for luggage in Chicago, but that probably had very little to do with Asiana.."
優點： "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
缺點： "Not a thing."
缺點： "Time delay"
優點： "It's a short and well run flight"
優點： "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
優點： "Great service"
缺點： "Dirty plane, floor and table were not cleaned"
缺點： "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
優點： "The food was good, and the crew was friendly. Boarding was on time."
缺點： "No leg room, no in flight entertainment."
優點： "A bit delayed but still arrived almost on schedule"
優點： "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
優點： "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
缺點： "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
優點： "Nice enough crew."
缺點： "Terrible food. It is a waste. Better not to have it at all or just give some good snacks. Aircraft seemed unclean and old."
優點： "Asiana staff are not trained in medical issues such as what to do when a passenger complains they are feeling weak from low blood sugar/hypoglycemia conditions. It is common for people with low blood sugar to have blood sugar drops while flying. The condition is dangerous if not handled properly but can be remedied very easily by simply increasing a passenger's intake of protein (such as chicken or beef) and carbohydrates, such as rice (but not white bread or deserts, as those cause spikes and drops in blood sugar). Basically, you only need an extra meal. I told a crew member about my condition and said I simply needed a second meal. She gave me a problem about it and at first refused. She understood the English words low blood sugar, but she was obviously not trained in that common issue. I was ready to pass out due to a drop in blood sugar and only when I threatened to file a lawsuit in a U.S. court against Asiana (as I anticipated passing out) did she react. Within a few seconds after I mentioned a potential lawsuit, she got me a second meal of chicken and rice. I ate it and the protein and carbs stabilized my blood sugar for the rest of the flight. It's a problem easily remedied but I had to argue with the flight attendant to grant my very simple but very necessary request. Asiana needs to comply with the norms of global carriers and train its staff to understand such comment conditions as low blood sugar. U.S. and European carrier understand this condition very well, and their crews are trained in how to handle it by simply giving extra food. Asiana needs to comply with modern, global norms."
缺點： "If you have low blood sugar dont take Asiana. Crew not trained in this simple medical issue."
優點： "I flew Cathay Pacific from New York to Seoul. It was an ok flight, Cathay Pacific has great reviews online, however the seats were cramped, the entire flight was full and the food was just ok. I stared flying Asiana Air between Tokyo and Seoul, and then I changed my return flight home to this airline. The airline had great service, delicious meals. I was even served meals on the 2 hour flight between Tokyo/Seoul both ways."
優點： "Crew, food, all was good."
缺點： "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
優點： "Service on the flight was great. Staff are very friendly and attentive."
缺點： "The only thing I didn't like about the flight was the entertainment. We must have been on an older plane, because the screens in the headrest we're really small and had poor picture quality. Didn't have that problem on my other Asiana flights."