NRT - TSA
優點： "Crew was nice and friendly. Food was good, got like 3-4 meals with our 13hr flight. On the flight back to LAX less crowded so I was able to change seats more leg room and arm rest"
缺點： "Seats could have been more comfortable. Crowded on the way to Shanghai (layover) then to Tokyo. Double and Triple check for gate change because ours had no announcements"
優點： "Very good business class seat"
優點： "I was able to sit with my other passenger but I had to arrive 4hrs early."
缺點： "being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal."
缺點： "Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October."
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "Seats reclined more than normal (in coach)"
缺點： "Disappointed there was only a fish dish which was offered as I don't eat fish. The seats reclined more than normal and was exited about how comfortable they were until I was told (not asked) to put it upright because the person behind me was eating."
優點： "Love the plane, crew, service. Free movies, games and other entertainment."
缺點： "I would like more vegetarian options for food. There wasn’t a lot to eat if you don’t eat seafood or meat."
優點： "The crew are so very warm, helpful and accommodating. I feel like I get good value for me (not very much) money spent on this trip."
缺點： "No entertainment system on this 3hr flight... Though the nighttime view over Japan was spectacular so I surely wasn't bored!"
優點： "China Eastern Airlines was labeled as a budget airline so knowing this (so I thought) I prepared myself for an uncomfortable ride. The seats had just as much cushion as delta or American airline and definitely more than WOW airline. I bought a seat cushion expecting to be uncomfortable for a 14 hour flight and I didn’t need it. In fact I ditch the cushion after I landed....one less thing I had to carry. I’m 5’5” so I usually don’t have an issue with leg room. I had a somewhat comfortable ride considering the flight was as I stated before 14 hours. The food was really good and the flight attendants were very nice and professional. I enjoyed my flight and would definitely recommend them."
優點： "Priority boarding for Elite Plus well organized Full reclining (flat) seats Maybe 10–25% of Business class seats taken. Quiet. Lots of room. Dedicatated, exclusive business class shuttle bus to terminal upon arrival. Friendly, polite cabin crew."
缺點： "English skills of crew limited. Got the job done."
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
缺點： "The seats were very old. The fabric was hangin off of them."
優點： "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
缺點： "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
優點： "It was good flight"
優點： "It was on time and we landed safe"
缺點： "The crew was rude there was no media to watch for the last 3-4hrs and we could led use out iPhones to watch downloaded media."
優點： "Easy to upgrade at a reasonable price. All staff friendly. Flights were on time and boarded orderly. Food served was in par w other airlines."
缺點： "Can not have use of mobile phone just laptop or tablet."
優點： "I liked that they feed you twice as compared to other airlines, which I won't mention (Norwegian Airlines). I definitely will fly again with China Eastern."
缺點： "I was too cramped and my legs hurt for a day after the flight. Well thats what a 13 hour flight would do I guess."
優點： "Departures and arrivals always on time. Staff on the counters were very friendly and courteous. Staff on the flights, excellent customer service oriented, specially the master flight attendant whom will accommodate any especial need to fit any passenger aboard ."
缺點： "People taking advantage of the great services the airline provide."
優點： "The whole trip"
優點： "I have not even arrived . stranded in China"
缺點： "cancelled flight and stranded in China in a dirty hotel doing nothing all day wasting my time"
優點： "On schedule."
優點： "Nice staff!"
缺點： "Sitting by the window"
優點： "On time on all flights. Delay at Shanghai airport on take off. I should take a day or 2 stay in Sha too."
缺點： "On my return flight, someone change my seat assignment from toyko to Shanghai. And Shanghai to San Francisco . I reserved my seat assignment back in October. Am I suppose to call in to confirm seat assignment again?"
缺點： "Showed up with time to spare, only to find the main ticketing counter had cut off early. We tried to ask the remaining staff what we could do to reschedule, they said nothing besides call who we had booked through. So a full 24 hours and $300 later, we are finally waiting for our next flight."
優點： "The crew was nice and professional. They were helpful when one of us left our cellphone in the seat pocket. I liked the red bean bread included with the meal."
缺點： "The thing that was very stressful was not seeing one of our checked in luggage cases after spending a lot of time at immigration. Only did we get the trunk back after another frantic passenger had to flail his arms, run back and forth from the luggage area, and even confront the baggage personnel. At the end of it all, three trunks magically appeared. At the end of a flight, the last thing you need is lost luggage. I'm not sure if this would be in reflection of the airline or the airport but many people will appreciate this not happening anymore. The entertainment screen was hard to see and no headphones were given. The food was okay, but I felt I wasted a lot of it because it wasn't appetizing. The beef was cut with a lot of fat and the fish ball plate was cold and went practically untouched."
優點： "The price"
缺點： "The staff was pushy. Wouldn't allow cell phones even to listen to music in airplane mode. Replayed safety video 20 times in different languages until you had a headache. Blasted weird music while landing and taking off. Plane was dirty even for airplane standards. Other passengers smelled. Flight was delayed. Food was awful. Website doesn't work for anything including checking in."
優點： "It was cheap flight ."
缺點： "No organization when it comes to passengers and anyo e can do what they want when chibese are going anywhere ."
優點： "Website does not work in English"
缺點： "Could not log in and select seats"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Did not like much. The crew was not the friendlyess. There was a crying baby and a loud women sitting directly behind our seats. The crew did not seem to know how to handle the lady or the crying of the baby. The annoying sound made for an the most uncomfortable flight ever. The crew did nothing accommendate us for the noise. A better seat up front, headphones or something should have been offered with out request! Even an apology for the out of control environment! Me and my mate will never take China eastern ever again! And will advise others to do the same. There were plenty of seats available to be moved too... The food was the only decent thing on the plan. The bathrooms where a mess and again the crew was horrible except maybe one, but that doesn't make up for the other 5 or so members who where suppose to be helping out."
優點： "The flight was fine - the crew were very attentive and everything went smoothly."
缺點： "There was an employee of China Eastern at the gate to the plane taking people's water and telling them that they could not bring water on the flight. There is no way that is legit or ok, especially when water is sometimes hard to come by because staff members are busy and only give you a small amount each time they come around."
缺點： "The airline had 2 delays which created a very stressful connection. I knew my luggage wasn't going to make it, so I requested to stay longer to make sure my luggage was with me. I was told my bag was onboard after a woman looked at her digital device after scanning my bag check ticket. I showed up to Hawaii and NONE of my luggage was there. MY plan was to connect to the big island immediately. I was going to cruise around the big island camping and surfing. I had to change those plans because again I knew my luggage wasn't going to get to me. I bought an unexpected night hotel in Honolulu, only to learn the BAG still wasn't going to arrive the NEXT day. I had to buy clothes and toilette supplies. They offered me $50, which covered the taxi rides....I went to the big island anyway because I couldn' just wait and not get my luggage anyway. I filed the paperwork and spoke with the manager on duty and he agreed to mail my luggage home direct when it arrived to their possession. Four days later I received a call saying my luggage was in Kona. Terrible experience, I'll never fly with them again."
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
缺點： "All Flights were Delayed, with us boarded on the plane, waiting on the runway for almost one hour, without any explanation from the crew members why we were still waiting on the runway. Entertainment system is very poor, no individual screens, with shared screens overhead, showing a Chinese movie."
缺點： "The food was borderline terrible."
優點： "Everything was fine for me! Nothing special but fairly comfortable and no bad delays."
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
缺點： "The flight goes up and down. Didn't feel safe"
優點： "Friendly and helpful staff (but co-chaired with JAL, so this may be owing to their employees), no delays, clean, safe."
缺點： "The check-in process takes a long time. No at seat entertainment."
優點： "Nothing. I'm $800 poorer now."
缺點： "Everything. I was at the airport ready to go and they would not let me fly."
缺點： "flew business class. except business class is just like economy only your sitting up front. no comfort, no entertainment and food same as economy. relatively short flight, but on longer flight you might as well just buy economy."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"
優點： "Friendly staff. Decent food. Decent comfort."
缺點： "Huge delays getting onboard. Delays were not updated on the China Eastern website or the Narita Airport website. I got an email from Kayak 6 hours before my flight warning me but could get no confirmation from Narita or the airlines. Both websites listed it as onto me until very close to posted take off time. Strange phone policy, not letting you use your phone in airplane mode. Especially since in flight entertainment is boring and repetitive. Come into the 21st century and let us use our technology for entertainment."
缺點： "The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray."
優點： "Nothing this was the worst flight I've ever been on."
缺點： "The crew didn't have any control of the passengers and they let them do whatever they wanted."
缺點： "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點： "The crew was friendly, despite the language barrier."
缺點： "The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding"
優點： "Appreciated the snack"
缺點： "Temperature was way too warm on the plane. Entertainment options minimal."
優點： "I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately."
缺點： "Everything !! The worst customer service I’ve ever experienced."
優點： "The staff were really kind and helpful. Very clean and offered a pillow and blanket."
缺點： "Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha."
優點： "Crew are speedy, serious, efficient, friendly and professional"
缺點： "Breakfast was unhealthy- bread, muffin, crackers..,no nutritional value."
優點： "The China Eastern 777 out of LAX had good legroom. Overall a good experience."
缺點： "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
缺點： "connection via schanghai was terribly slow due to extra passport controll"
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
優點： "Brought me back safely"
缺點： "The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed."
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
缺點： "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
優點： "On time"
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "flight attendants never smile"
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "On schedule"
缺點： "* The TSA locker was missing * the belts were missing"
優點： "Service was good, food was ok and seats were decent."
缺點： "Unlike many other airlines you cannot even be on your phone during the flight. Even if it's in airplane mode so this means no music, laptops, etc. I'm not sure if this is a Chinese law but for long international flights it's a little upsetting."
優點： "My sky miles status had me in an exit row so it was a bit roomy. Fly MU & FM all the time and was a good flight - no complaints. Especially like the new MU/sky team lounge at PVG - old lounges had no where to go but up and its finally at roughly international standards"
優點： "Flight attendants smiled this time. Two years ago and I thought they were all going to cry the whole voyage (maybe double shifts? or told earlier they were all fired?)."
缺點： "China Eastern, the airline people fly for the bargain prices... and we suffer for it. Worst this time was that they lied on the flight times and 'forgot' to include the 13 hour overnight layover in Shanghai! Now Shanghai Airport has closed the transfer terminal at night, so flying Shanghai Airlines from Bkk with the midnight arrival leaves you stranded with a 13 hour, all night layover and nowhere to sleep. A nightmare. Food was terrible. Flight wasn't terrible but check in was a nightmare, as always. oh... even worse... they wouldn't check me in for both flights!!! So, I will have to check in through ANOTHER NIGHTMARE standing in line like cattle check in. I wish they had a line for people without bags. But when I check in for an international flight with connections, I do NOT want to have to do it twice... and stress about my seat, etc. etc. Bad airline. Avoid it if you can."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
優點： "Smooth with good service and adequate translations for foreigners."
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
優點： "Overall a great experience. Friendly, attentive crew, newer plane, timely departure and arrival, and great value."
缺點： "Food could be improved a bit"
優點： "Got us to Shanghai in one piece."
缺點： "Smelled cigarette smoke on at least three separate occasions. Didn't see who did it, but when we told the flight attendants they claimed they didn't smell anything. We were not the only ones to smell it, so either the flight attendants had no sense of smell or they were covering for someone - probably the pilot."
優點： "i got a cheap flight"
缺點： "everything else"
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
優點： "Good overall experience flying out of Hongqiao airport in Shanghai. If you are Sky team elite, use the Sky Priorty line at China Eastern counter, fast service. Also Sky Priority line at the boarding gate...all staff were very friendly and courteous, much better than expected for China."
缺點： "The food served in coach class was putrid, just don't eat it.no entertainment system(best bring your own device) in the Airbus A330 on the route Shanghai to Seoul, but it's such a short flight, no issue. The coach seat had ample legroom but seat bottom cushion was worn out, might as well been a park bench. For the price, not a bad option in short haul routes. The website is in Chinese only, so.that.means you need to.ask someone for help to check in online.."
缺點： "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "On time departure and arrival"
缺點： "Small seats, no leg room, mediocre/poor food"
優點： "Trying to get to Zhengzhou China China Eastern has better seats and entertainment. While Beijing had a better lounges, Shanghai weather is better and less likely for delays."
缺點： "Shanghai PuDong First class lounges are lacking compared to other airports. Feels like a small 3rd tier city"
缺點： "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
優點： "Overbooked - diverted to Thai Airlines."
優點： "Crew was pleasant."
缺點： "Boarding process is a free-for-all for line up and delays at the terminal for late boarding were never explained."
優點： "Kind crew"
缺點： "Awful food, no entertainment at all"
優點： "The food was edible"
缺點： "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
優點： "New aircraft with lots of space in biz class."
缺點： "Adequate food service."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
缺點： "Shanghai Airline knew that my flight will connect with Hainan airline, but Shanghai airline required us to pickup our baggage at PVG terminal 1. It took us too many time and labor to wait for baggage and bring them to terminal 2 (PVG does not allow customers use baggage car between terminal 1 and terminal 2."
缺點： "I could not hear the announcements at all, volume is too low. After the flight took off for about one hour, I tried to go to the bathroom, but the seat belt sign was on most of the time."