優點： "Pilot kept us well informed."
缺點： "Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane"
缺點： "the crew is impatient. The stewardess left before i even finish my sentence."
缺點： "I wasn't on it"
優點： "Meals and professional cabin crew."
缺點： "Seats and movies are due for an update."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "We arrived safely."
缺點： "I was unable to check in online.When I mentioned this at the ticket counter the agent responded that they kept hearing that from passageners. Apparently this wasn't enough of an issue to make any changes. The plane was uncomfortable for such a long flight. Lots of movie choices, but few current choices. Flight attendants weren't that friendly."
優點： "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
缺點： "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."
優點： "The space"
優點： "The flight attendants are great, and doing their best in a broken system..."
缺點： "The airline is always late, and you will consistently miss connecting flights. They will do nothing to accommodate you, while you wait for the next flight. They've lost my luggage on 30% of my flights with them."
缺點： "no tv/ personal entertainment. feels like a budget flight. delayed flight"
缺點： "Food too little"
優點： "Long but very pleasant flight"
優點： "The serve food .great stewards.."
缺點： "Late arrival missed connection.."
優點： "On time departure and variety of foods to choose from during the flight. Staff was very accommodating of requests and did their best to provide excellent service."
缺點： "The China Southern Airline in GuangZhou could not validate my online tickets during check-in. I was required to pay more than $200 additional fees for last minute add-on for two tickets and spent over an hour doing this. It was not a pleasant experience at all."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "A bit cramped"
優點： "Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer."
缺點： "Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway."
缺點： "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
缺點： "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
優點： "The flight attendants were great."
缺點： "The plane was uncomfortable for such a long flight. The layover in Wuhan was a nightmare."
優點： "Nice service! Provides customers many varieties thing."
缺點： "Our baggages was left in Guangzhou due to delayed departure from LA"
優點： "I liked the courteous and professional staff. The flight wasn't booked to capacity, which was nice. I am pleased that the attendants are multilingual."
缺點： "The flights are always delayed which causes me to have to re-purchase my connecting flights from Manila to Cebu. This is rather consistent. I appreciate the safety measures and I realize that there is nothing that can be done about weather but I am considering booking through Xiamen Airlines from now on because of the consistent nature of these occurrences."
缺點： "At the end of our trip, 3 weeks later, we arrived in HAN to make our 3:45PM flight - constantly checking the status to make sure the flight would not be late again. The flight ended up getting delayed 30 minutes, then another 30, then an hour, and longer until the flight was delayed 5 hours total. China Southern employees at HAN wouldn’t move us to new flights and tried to tell us that we would make our layover in CAN despite this flight landing at 11:15 and our flight from CAN leaving at 10:05. We checked online and found there were no flights out of CAN to SFO until 24 hours later, yet there was a routing directly out of HAN. We told the employees it would be useless for them to fly us to CAN because we would be stuck there. They ignored us and told us it was fine and to fly to China. When we tried to explain, the employee simply walked away. We landed in CAN and were met with employees who first told us at 12:30pm flight to LAX the next day was booked full and they wanted us to wait 24 hours. When I told them that wasn’t true, they recanted and said “oh we can get you on the flight.” I asked for compensation since this was the second layover that was missed because of airline failure and a manager at the Transfer Desk told us he could not upgrade us to premium seating because all the seating was sold out. When we finally sat on the 12:30PM flight to LAX we found that not only did Economy have open seats, but so did premium seating. We were lied to by the manager at the Transfer Desk in CAN and when we explained the situation to flight attendants that we wanted one of the open seats they told us no. In addition, during our overnight stay in CAN due to China Southern employees at HAN not switching our routing, we were put in a hotel that smelled of smoke and had water stains in the room. We were woken up early to catch a shuttle back to the airport and when we arrived at the airport to ask for food vouchers to eat breakfast since our layover was longer than 12 hours, we were also told no. Overall I am completely dissatisfied with both flights on China Southern. I was lied to, cheated, and held up over 24 hours in China due to airline mistake and their unwillingness to book us new tickets. I spent hours at airports talking to airline employees and because of these hours spent we should be reimbursed for our flight."
缺點： "Below average food and absolutely no in-flight entertainment. Flight delayed over an hour....essentially impossible to get wifi at CAN airport and when you do it's so slow so as to be useless anyway. World-class airport or airline? Not even close...."
優點： "I had a long layover in China, was coming from Nepal and the airline provided me with a great hotel room, transportation back and forth to the airport, even a museum pass and city tour. Wow, that's a first!"
優點： "the serivice during the trip"
優點： "The price for an excellent service. Clean comfortable plane Easy connections"
缺點： "Nothing to not like"
優點： "I had a long connection in Guangzhou (16 hours), and airport staff offered me a free hotel stay for this period of time; Hotel turned out to be awesome, I had a nice sleep and came back to the airport well refreshed."
缺點： "Very limited program."
優點： "It was a very comfortable flight, and the staff were very accommodating."
優點： "Very few or none options for none red meat eaters."
缺點： "The flight was delayed for 1.5 hours, so I arrived at JFK,NY at 6:20am, with my flight to Baltimore at 7:59am. I have to go through Customs, then claim my baggages which took a while to come, then recheck the baggages which at that time 7am I was told was already late, but eventually took them when I told them my flight was delayed. After that, I have to go to screening with a long, long, long line of people. I finished at 7:45am, now I have to go to my gate B55, so starting from B18, I was both running and walking fast, asked 2x a staff if there's a faster way, but was told I have to walk through it. I heard overhead paging 3x final calls for my flight. I eventually made it a few minutes before the door closed, but I was really catching my breath when I finally sat on the plane. I hope this won't be experienced by anyone else, as it wasn't a good experience!!!"
優點： "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
缺點： "I would like the food choices to be containing less fish as it's rather smelly in a contained space such as an aircraft. Otherwise it was a rather short flight so no complaints."
優點： "The service staff were very friendly throughout the boarding and flight. The seats were fairly comfortable with a decent amount of legroom."
缺點： "The boarding area at the Wuhan airport is miserable. There was one tiny shop to buy some snacks, and nothing else. There was a completely empty Duty Free store, and no available food options - even though it was in the middle of the day. My flight departed from Gate 2, International Terminal. The entertainment options in the flight were plenty, however, the sound on my system did not work. Therefore, I was not able to use the system throughout the entire 14 hour flight."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Quick and efficient check-in. Very helpful personnel - I went away to pay my excess baggage and returned to a long line - but, the check-in clerk beckoned me to the front and handed me my boarding pass! Nice!!"
缺點： "Massive lines for security gates......if my flight had not been delayed, I would have missed my flight. I was in the security line for over 90 minutes!"
缺點： "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
優點： "We had to be rushed from one terminal to an other. The airport seems scattered."
缺點： "Read above..."
缺點： "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
優點： "The good care given by the flight crew"
缺點： "Not much - it was quite good"
優點： "Lay flat seat in bus. Class. Laege lavatory."
缺點： "Food so so. No bourbon, small glasses small pours of 3-4 oz."
優點： "I liked that I eventually managed to escape that blasted place."
缺點： "We arrived on time from our first leg only to be told that our original flight at 6:20 was cancelled - no reason, no apology. I was put on the next flight with China Southern which was due to leave at 9PM, but due to weather conditions our plane was delayed. I understand that the airport can't control the weather, but we were given no information as to when the flight was due to leave, which was finally at 12:30AM. Because my ticket was changed to the second flight, the staff who were handing out the dinners for hundreds of people stranded didn't believe that I had been waiting for more than 3 hours therefore I wasn't entitled to the gruel contained within the flimsy plastic container. Ultimately, I was just relieved to escape the place."
優點： "Not much"
缺點： "Seats are so small. Since my husband and I both are bigger than ordinary Chinese. We choose one window and one aisle seat. The guy sit in the middle separate with his wife since they didn't pre-select their seats so he ask both rows customer to change the seats with them. Of course no more wants to. I can understand he is upset but that's his fault. So he's trying every possible yo upset the person sat next to him. He even put his leg under my seat. I had to kick him back. Struggling for twelve hours. Terrible! One of the flight attendant is so rude. The guy sat in front of me didn't pull his shade and she wouldn't dare to wake him up since he is a white guy. So she woke me up to tell me to reach to his window(yes, reach since the window wasn't in between our seats). I am not a Chinese but Asian. You can tell the difference between they treat White and color. Very unpleasant flight. We choose them since we need to go to Bangkok after visit Shanghai. And their flight schedule fits better than others. However the over all food and service is below expectations."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
優點： "The crew was nice"
缺點： "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
缺點： "Hope to keep departure on time !!!!!!"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
優點： "Comfy seat"
缺點： "Less salt in the food"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Staff was nice"
缺點： "The food vegan Movies"
缺點： "got severe food poisoning from the airline food."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
優點： "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
缺點： "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "Empty seats"
缺點： "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
優點： "Clean plane"
缺點： "Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished."
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "No problem with staff"
缺點： "Food is okay"
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
優點： "entertainment choices were good"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
優點： "Crew was excellent"
優點： "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
缺點： "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
缺點： "3 hour delay, with no explanation given!"
缺點： "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
優點： "Comfortable and friendly"
缺點： "No problems"
優點： "The flight from JFK to Fuzhou was enjoyable. Plenty of leg room and the entertainment kept me occupied throughout the flight. The food was excellent. They provide 2 full meals, 1 half meal and a snack, where I wasn't hungry at all throughout the 14+ hr flight."
缺點： "It was almost impossible to get in touch with an English speaking representative. I tried to call to confirm my booking that I made through kayak.com. When I got in touch, the rep from an overseas office barely spoke English and didn't help at all. Thankfully everything worked out at the airport. Found out that JFK-FOC is only 2 months old. Hopefully they"
優點： "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
缺點： "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
豁免更改費用。 搜尋 杭州市出發的彈性機票