優點： "The crew was nice as always."
缺點： "The leg space was way too small compared to other airlines at the same rate."
優點： "Crews were very good"
缺點： "Foods could be better"
優點： "Aircraft , oraganized, accomdating and the service was just unexpected."
缺點： "Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background."
優點： "Crew was nice."
缺點： "Food was really plain. More drink selection would be better."
優點： "Crew very friendly."
缺點： "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."
缺點： "Food is catered for one group of people, should be more international."
優點： "Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals."
缺點： "Darkening of the windows so early. Beautiful views were missed."
優點： "I called the airline phone number many times but no one answered the call. I might not book the air ticket next because of this. Other than that, the overall service is good."
缺點： "The airline website is terrible and misleading. I paid for an extra long leg seat but chose a regular seat because the website didn’t indicate it clearly. I ended up losing my money and sat at the compact seat."
缺點： "Milk and sugar in the coffee."
優點： "Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!"
缺點： "Amenties kit was below par"
優點： "The crew was always really helpful and kind. Great movie selection."
缺點： "Boarding was really delayed. But flight still came in on time for me to have plenty of time to catch my connecting flight."
優點： "Fell asleep before take off and woke up two hours before arrival. That's a great flight. Arrived half hour early. Staff was beyond pleasant. Great flight"
缺點： "No USB ports in economy class on plane."
缺點： "2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "good service for price charged"
缺點： "the food"
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "The space"
優點： "The flight attendants are great, and doing their best in a broken system..."
缺點： "The airline is always late, and you will consistently miss connecting flights. They will do nothing to accommodate you, while you wait for the next flight. They've lost my luggage on 30% of my flights with them."
優點： "Long but very pleasant flight"
優點： "I will like to travel anytime with your traveling agency"
缺點： "I like everything about your company"
優點： "The crew was exceptionally attentive. The plane is comfortable and all staff professional and polite."
缺點： "Boarding was chaotic but once on plane it went smoothly/"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
缺點： "I wanted to upgrade my ticket and they didn't take Discover, the staff was not very accommodating."
優點： "Comfortable flight"
缺點： "Flight was delayed so I had to run to my next flight...not good"
優點： "The plane eventually did arrive"
缺點： "The plane was two hours late so we arrived at 2:30 am"
缺點： "No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later"
優點： "Nice service! Provides customers many varieties thing."
缺點： "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
缺點： "Very limited program."
優點： "SFO/Wuhan/SFO - great plane, good food good value"
缺點： "Beware of WUHAN China - it is dangerous, the airport is HORRIBLE and the Customs officials are a true nightmare. Make sure you have plenty of pages in your passport as you have to clear customs over and over - beware of the Taxi Stand (you have to walk to domestic terminal). I was hijacked in a taxi from the official taxi stand - a typical fare of 100 yuan and he charged me 400 yuan only once in the taxi."
優點： "The crew was excellent."
缺點： "Food and entertainment were less than fair."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Quick and efficient check-in. Very helpful personnel - I went away to pay my excess baggage and returned to a long line - but, the check-in clerk beckoned me to the front and handed me my boarding pass! Nice!!"
缺點： "Massive lines for security gates......if my flight had not been delayed, I would have missed my flight. I was in the security line for over 90 minutes!"
優點： "Nothing special"
缺點： "I felt like I wasn't able to get enough water to drink. They seem like they didn't want to be bothered."
優點： "Price, service and personal attitudes of the crewmembers."
缺點： "Less online services available."
優點： "I fly 10 time to india in past 12 year. But never Sean poor service like china southern,staff was not to good refused to give water. No all"
缺點： "People on wheel chair all upset in China because they refused to take to take them on wheelchair after I involved then finally they agree to took person on wheel chair and still only take half way"
優點： "My flight was delay for 4 hours. For no reason.. everybody was upset And unhappy waiting for the flight. I had a buisness meeting as early as 8:00 the next day which I had to move. That delay as no reall good reason. And the rest of the flight I was to engry."
優點： "Getting off the plane!!"
缺點： "Every minute of the flight!!"
優點： "My father in law passed away had to fly home."
缺點： "Tryed to cancel reservation put on hold for 25 minutes hung up!"
缺點： "Had two segments to the flight, your email for the booking only listed China Southern Air booking number for second leg of flight"
優點： "Crew members were very polite"
缺點： "Crew members didn't speak very good English but I understand this was a Chinese airline. Drink offerings were bland."
缺點： "Crew were unfriendly. Food was terrible. Drinks were served way after the meals. Instructions/announcements were unintelligible and lacking, at times confusing."
優點： "Booked seats with my reservations months in advance. Come check-in time, they were invalid. Got seats in front of bathroom."
優點： "Good selection of movies"
缺點： "The distance from landing to getting shuttled to the main airport, in organized."
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
缺點： "Hope to keep departure on time !!!!!!"
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "No real problems"
缺點： "Nothing significant"
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
缺點： "got severe food poisoning from the airline food."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
優點： "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
優點： "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
缺點： "They require us to get the luggage and check in again tomorrow."
優點： "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
缺點： "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "Empty seats"
缺點： "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "The food was good and staff was friendly"
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
優點： "Crew, comfort, food, entertainment."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "They redirected me to other carriers"
缺點： "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "Overall Ok"
缺點： "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
缺點： "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
優點： "The aircraft is new! The food is good on the FOC to JFK flight! Instant noodle soup isprovided when you need it!"
缺點： "However the food on JFK to FOC flight is terrible. The rice is hard as rock!"
優點： "Boarded early."
缺點： "Smaller plane so not much room to move around. No individual entertainment system."
缺點： "1) I asked for a window seat so I could see Hong Kong on the air. They put me in the row in front of the wing. No window! 2) Almost constant announcements about seatbelts and electronic devices, not loud enough to actually understand, but just loud enough be annoying. 3) Flight crew go down the aisle with the grace of drunken rugby players. On the return flight I sat on the aisle and got positively battered. I don't work for an airline but I can walk up and down the aisle without touching anyone! 4) The morning meal was a bottle of water, a bruised banana and a piece of bread with what smelled like dog food inside. Revolting. The meal on the way back was ... the same! Give me real food, a snack or nothing at all. It's only an hour flight. 5) On the return flight we sat at the gate for 40 minutes. No explanation or apology. 40 minutes late on a flight that was only an hour... 6) I had to ask for an arrival card as we descended. They could have been given out while we were sitting at the gate doing nothing for 40 minutes. 7) The only "entertainment" was about 15 minutes of commercials. My boss booked this flight for me. I will not fly with them again. They were so incompetent and overmatched, on a flight that was only an hour. I was embarrassed for them."
優點： "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
缺點： "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
缺點： "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
優點： "There was a 2-hour delay after all the passengers boarded."
缺點： "Boarding process in Beijing Airport."
優點： "The seating wasnt very comfortable"
缺點： "The food wasn’t that great and the seating was old."
優點： "Crew was friendly and accommodating even though I was non-Chinese"
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
優點： "Good crew, fast boarding, good overhead bin space"
缺點： "boarding by section to avoid rushing, crowd and people moving in/out of seats"
優點： "New plane Alert crew Comfy seats in economy Excellent cabin service on 12 hr flight"
缺點： "Awful food even when Muslim meal ordered before"
缺點： "Very Old plane The entertainment system was down during entire 9hour trip Food is terrible, noodle so dry, can not eat After toilet visit, the water is not working, can not wash your hand"
缺點： "For some reason they had a hard time printing off our infant boarding pass and couldn’t print out our connecting flights so we had to go to a ticket counter during a very short transfer. We came within minutes of not making it."
優點： "I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want."
缺點： "Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain."
優點： "Great service"
缺點： "Not a thing"
缺點： "There was bad toilet smell reaching where I sat."
缺點： "No WiFi, no charging. Food was inedible."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
優點： "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
優點： "The aircraft crew was polite"
缺點： "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
優點： "The staff was very pleasant."
優點： "Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much."
優點： "They have taken care of me like no other airlines do this days, always with a smile, lots of movies to watch from all over the world"
優點： "That Thai Air let us use their business lounge since we arrived 9 hours before leaving.We were bus class with them"
缺點： "Cannot check your bags when in transit and go to your business lounge."
缺點： "My bag was lost and was not returned to me until 48 hours later."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
優點： "Can't think of much. The plane was in good shape and it got us to Beijing, albeit very late."
缺點： "Currently stuck in Beijing and it is 100 percent the most intensely awful situation I've had while flying. Do not fly air china and certainly avoid Beijing airport if possible. I say this calmly, even if it doesn't read that way."
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
缺點： "Flight delayed without communication.Crackers & water that was served were all expired.Bad service."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "Everything was good on and everything we wanted was up to date on the business class."
缺點： "On the last short flight there was business class seats but we were at the very back of the plane."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
優點： "huge delay without an explanation"
優點： "Everything seems to go smoothly, the flight was good and we landed on time."
缺點： "After missing our connecting flight from Beijing to JFK by about 5 minutes because of delays in Phuket, we had to wait in the dismal BKK airport for 5 hours. Our flight was then delayed again and we proceeded to sit on the tarmac for another 2 hours, prior to a 14 hour flight. What a miserable experience that I wish I could zap from my brain. Additionally, they basically serve mystery meat. Truly embarrassing for Airchina to accept this abysmal level of quality in the overall experience of flying with them from top to bottom. I'm in awe at how a company could be so BAD at their job. Truly baffling. I will NEVER fly Airchina again it was that horrific of an experience."
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
優點： "Flight attendants and crew were very helpful"
缺點： "Entertainment needed. Training for staff regarding mobile devices."
優點： "Over 3 hours late. Chaotic Boarding process."
優點： "Large and clean. Beatiful stewardees."
缺點： "Not departing on time, delayed a hour to depart. But I understood because one of guest was sick while boarding."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
缺點： "Flight delayed for 2 hrs , saw the pilot coming after 2 hrs , why were the customers not informed"
缺點： "So I was a little offended when the crew started giving out breakfast during the flight. They completed ignored me and the lady beside me and didn't bother to give us our food. I thought at first that they just had other things to deal with and will come back to us right after but that didn't happen. Moreover, the crew members were busy helping and talking to caucasians who were sitting in the row across the aisle from us. The crew members came back several times to them during the process of giving out food; it is hard for me to be convinced that the crew members simply did not realize that they forgot to give us food. I don't know if this is just a case caused by carelessness or racism but I sure did not feel great about it."