優點： "Crew very polite and friendly"
缺點： "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
優點： "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "Crew were amazing and great entertainment"
缺點： "Boarding could be better"
優點： "Amazing crew, great seating area and tasty menu."
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
優點： "Cabin crew were great"
缺點： "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
優點： "I like everything in Singapore airlines"
缺點： "Cramped seats, no leg room, horrible food, stupid COLD snack!"
優點： "Generally good Flight was operated by Silk Air"
缺點： "Entertainment score is not meaningful because of the short flight time."
優點： "Excellent service, made a very long flight very pleasant and enjoyable."
優點： "Very comfortable. best airline I flew on overall and was first time ."
缺點： "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "Excellent customer service, helpful staff"
缺點： "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "Great service and very very comfy"
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
優點： "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
缺點： "Cabin little bit cold"
優點： "Spacious and clean"
缺點： "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
優點： "The crew on this flight we amazing had a great flight Thank You"
缺點： "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
優點： "Not much"
缺點： "Not as good as they were once"
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
缺點： "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
優點： "crew was very polite and cheerful."
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
缺點： "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
優點： "everything is perfect"
缺點： "the food on Silk Air can be better"
優點： "Very friendly crew & modern aircraft"
優點： "The crew is friendly and helpful"
缺點： "Equipment rather poor, screen isn't very clear, hard to read subtitles."
優點： "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
缺點： "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
優點： "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
缺點： "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
優點： "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
優點： "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
缺點： "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
優點： "New plane"
缺點： "Food served 40 min after special meals"
缺點： "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
缺點： "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
優點： "Crew was very attentive and professional"
缺點： "Return flight the movies were the same as three weeks earlier."
優點： "In-flight Entertainment. Orderly & on-time boarding."
缺點： "Food selection was limited given we were traveling Economy class."
優點： "everything great, every time again"
優點： "The flight experience was pretty great overall.."
缺點： "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
優點： "Customer service , crew was nice"
缺點： "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
優點： "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
缺點： "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
缺點： "Food service was very slow. Flight from Dubai Seattle did not provide PPE"
優點： "crew responding to the request, supportive"
缺點： "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
缺點： "Love it! Next time, I will for sure buy tickets from Kayak"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Great food and entertainment and the service was exceptional."
優點： "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
缺點： "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
缺點： "Water leaking into 52 and 53. Wet socks"
缺點： "Nothing i"
缺點： "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
優點： "Same as above"
缺點： "Same as above"
優點： "The in flight crew was friendly and helpful."
缺點： "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
優點： "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
缺點： "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
優點： "Leg room is always great!! Also the staff a brilliant!!"
缺點： "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
缺點： "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
優點： "Didn’t get this flight as we were so delayed."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Vego food was provided Lots of meals"
缺點： "Some of the food wasn't as tasty but it's airplane food"
缺點： "Entertainment system at my place didn't work properly."
優點： "Good Flight."
缺點： "They changed the seats without asking."
優點： "Excellent service and accommodation in business class. Could not have asked for more"
缺點： "Nothing to memtion"
優點： "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
優點： "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
缺點： "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
優點： "food wifi"
缺點： "the airplane was filthy and old the touch screen was malfunctioning"
優點： "Excellent flight. Excellent service. Great food and on flight entertainment."
優點： "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
優點： "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
優點： "Food better than average"
缺點： "Poorly designed economy seat. Unusable wifi."
缺點： "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
優點： "Everything is wonderful"
缺點： "Tight Economy Class seats"
優點： "All was great ! Hope i'll be able to try the business class one day !"
缺點： "Nothing. This is the best airline ever!"
缺點： "Small sandwich and small breakfast for 9 hour flight"
優點： "Very few passengers on the plane allowing to use more space than normal"
缺點： "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
優點： "The boarding was good, I needed a wheelchair as I had a heel problem , this service was very well done, the staff were helpful and obliging on the flight"
缺點： "The food was disgusting, I chose to have gluten free, the breakfast was the worse food I have ever eaten, the eggs were like rubber to eat, the fish was the same and the chips were grey and soggy with saturated stale oil, the bread roll was stale, as a result I didn't eat the breakfast and the main meal wasn't much better, I feel if the food was much more simple , fresh , and the fruit ripe instead of green , the meal would have been more appealing ."
優點： "A seat in the upper deck. Very attentive flight attendants."
缺點： "With a biz class, I assumed alcohol would be served, well, it wasn't. I fly all over the world and this is the only airline I have ever flown which didn't serve alcohol with a biz class seat. I was told they don't serve alcohol on domestic flights."
優點： "Absolutely nothing"
缺點： "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "Crew was great"
缺點： "Improve food Better movies"
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
優點： "A young very professional crew made the journey a pleasant trip"
缺點： "Nothing really"
優點： "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
優點： "Food was amazing"
缺點： "The WIFI"
優點： "Amazing crew lounge just great airline"
缺點： "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
優點： "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."
優點： "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
優點： "Crew service were good and kindness between FRA to BKK."
優點： "Crew is approachable and the food is fine."
缺點： "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
優點： "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
缺點： "The flight always leaves later than schedule."
缺點： "Excellent service and perfect time."
優點： "Everything was as usual. Boarding can be improve a bit."
缺點： "This time I found the food was below Thai Airways standard (which was usually good to great)."
優點： "Food & services on the plane were great."
缺點： "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
優點： "Great crew"
缺點： "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
缺點： "食物差 設施差"
缺點： "Super delayed."
缺點： "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
缺點： "3 toilets out of order. Plane very old. Chilli food so hot inedible."
優點： "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
缺點： "All ok."
優點： "Great overall experience Great schedule for flight coming in Europe"
缺點： "Entertainment system is a bit sluggish but still a lot of choices in film categiry"
優點： "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
缺點： "There was a 30 minute delay at the gate for boarding which was not announced or informed."
優點： "Cabin crews & modern fleet."
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Great and friendly people, and was very nice. Great flight."
缺點： "In flight meal was ok. Other than the meal it was nice flight."
優點： "Service was great, crew on board were friendly and good entertainment."
缺點： "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
優點： "Food n staff"
缺點： "Check in was confusing about which terminal to check in No phone QR scanners Must check in at terminal"
優點： "Flight attendants very friendly and attentiveNothing"
缺點： "Air Canada cancelled the original flight and rescheduled it for one day later. This was an obvious problem since it affected other travel plans. Air Canada customer service was very poor. First agent was unhelpful, second agent better. Overall it was a pain to finally get another flight for the original day."
缺點： "No where to charger my phone."
缺點： "Its dirty."
優點： "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
缺點： "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
缺點： "Over all"
缺點： "see above"
優點： "Crew was very service oriented!"
缺點： "The legroom was horrible."
缺點： "Backpacks do not fit under the seat infront of you."
缺點： "The plane was dirty. There were stains everywhere."
優點： "Vegetarian food was ok. Crew was very polite and helping."
缺點： "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
優點： "World class airline. Everything are world class. Worth to pay for this airline"
缺點： "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
缺點： "Guy was snoring like a wild animal."
缺點： "Misdirected at upper entrance."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
缺點： "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Passengers was good."
缺點： "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "I was pushed to a later flight with another company because the plane was overbooked."
優點： "The Stewardesses were polite"
缺點： "To cold, no sleep,lake of oxygen,bag very dirty"
優點： "Punctual, service"
缺點： "Price more expensive"
優點： "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
缺點： "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
優點： "Superb crew and excellent service."
優點： "A very enjoyable flight experience, everything was very smooth."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "service and comfort"
優點： "The head staff making sure that me and my 4 year old are well taking care off. Super nice staff"
缺點： "The security staff and their approach and way of communicating"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "keep it up"
優點： "CREW AND PLANE"
優點： "Crew behaviour"
缺點： "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
優點： "Everything was on time, with no hitches or major inconveniences."
缺點： "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
優點： "Everyone is kind!"
缺點： "Seat didn't recline"
優點： "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
優點： "Great crew. Super friendly."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
"Extremely slow boarding caused the flight to be late 40 minutes. Missing the connecting flight"
優點： "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
優點： "Turkish airlines is reaaly good"
缺點： "thanks for all from kayak"
優點： "Flight was on time."
缺點： "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
優點： "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
缺點： "Fly another airline"
優點： "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
缺點： "The temperature on the flight to NY from IST was a bit too cold."
缺點： "Very hot"
優點： "Good movie selection. Good (airline) food."
缺點： "Not much legroom."
優點： "Television options are great."
缺點： "Food was unrecognizable. No leg room"
優點： "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
缺點： "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
優點： "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
缺點： "Same problem as the first segment (see above)"
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "The flight was comfortable and the entertainment was good."
缺點： "There are not diverse food choices"
缺點： "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
優點： "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
缺點： "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
缺點： "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
優點： "It was a short flight. Lemonade"
優點： "The service was very good as always with Turkish."
缺點： "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
優點： "Overall trip was really good."
缺點： "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The crew was friendly"
優點： "the plane was nice"
缺點： "the timing was so bad"
優點： "Great experience for my first international flight."
優點： "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
優點： "Great comfort and Turkish airlines gave us (the passengers) an amazing experience :)"
優點： "Entertainment selection, USB chargers"
缺點： "Snack Like Mac and cheese not very good. Overall food better than most airlines."
優點： "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
缺點： "Seats not to comfortable but can't really change that without upgrade."
優點： "It was all good!"
缺點： "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
優點： "The flight attendents were very nice & service was good."
缺點： "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
優點： "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
缺點： "That the plane was not full and we could had better seats if we were made aware of that fact."
缺點： "Great service and on time all the way"
優點： "Great flight, crew and experience."
缺點： "Breakfast selection was a bit subpar"
優點： "Great food; plenty of room to stretch out (we flew business class)."
缺點： "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
優點： "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
缺點： "Food was average"
缺點： "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
缺點： "Seats was a lil tight , food was a lil warm not hot"
優點： "Everything was excellent :)"
缺點： "Have to unload Plane Flight git exchanged without my approval"
優點： "It got me to the next airport alive"
缺點： "There was not much to watch on tv and not enough alcohol"
優點： "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
缺點： "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
優點： "Super friendly crew! Great amount of entertainment on board. Good food."
缺點： "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Movie choices plentiful"
缺點： "Flight was delayed for almost an hour while passengers were on board the airplane."
缺點： "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
優點： "Overall not a good experience"
優點： "Everything was good"
豁免更改費用。 搜尋 杜拜出發的彈性機票