優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "The crews were very kind and helpful."
優點： "The flight crew"
缺點： "More space"
優點： "Everything was great"
缺點： "Lower the price"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Service and Entertainment were great. Lots of legroom is great."
缺點： "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點： "服務 電影 雪糕"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
優點： "Crew was very pleasant"
缺點： "Food was fair, not great."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "Quick local Flight. Left and arrived on time."
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "The flight was smooth and the seating was comfortable."
缺點： "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
優點： "Comfortable and service was pleasant"
缺點： "Like all of it except lack of vegetarian option for food"
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Crew very helpful and courteous"
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Staff- the ladies in flight were very friendly and courteous."
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
缺點： "too little legroom seating is designed shorter legged Japanese"
優點： "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
缺點： "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
優點： "Service was excellent - Flight attendants were friendly and professional."
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "Customer service was awesome and the food was good"
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "Comfort as usual"
缺點： "No idea"
缺點： "Cabin to hot"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
缺點： "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "Great service"
缺點： "A bit warm"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
優點： "Shortest duration"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight attendants were extremely attentive and courteous"
缺點： "The meals were awful"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "Customer service and food!"
優點： "Comfort... enough room for relax"
優點： "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"
優點： "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew is professional, caring. Excellent experience"
優點： "Great crew. Very polite."
缺點： "Overcrowded plane. Uncomfortable seats. No room to move around."
缺點： "No it was good"
優點： "nice people, good food"
缺點： "the process in Dubai for boarding is strange, first they make you go into a smaller room where there aren't always enough chairs, then you have to wait there until your section is called. Why not just do it all at the same time?"
優點： "cheuk in 快！吾使等太耐！"
優點： "Service & caring were superb"
缺點： "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Ontine departure and arrival"
缺點： "Airport Staff behaviour in Pakistan"
缺點： "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
缺點： "Ahmedabad is the worst of Indian international airports. Emirates can't manage that zoo."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "It was too cold"
優點： "We liked the service that was given, the crew member was nice."
缺點： "We didn’t like how are seats were all messed up, my kids, my wife had all different seatings."
優點： "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
缺點： "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
優點： "Comfort and service on boat"
缺點： "Check in and flight connection not as promised..."
優點： "The comfort ,food"
缺點： "Crew was not polite and had an attitude when requests was made."
缺點： "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
優點： "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
缺點： "Codebase flights and no one looking as us as customers."
優點： "Helpful staff"
缺點： "All power sockets iny row did not work so I asked the crew to plug my phone to charge in business class. My TV screen was loose and my seat was broken and kept reclining in its own. The seat next to me had a broken tray that was falling apart. Overall very disappointed with the quality of the plane with such expensive flights."
缺點： "Seat wouldn’t recline Checked with Air hostess She said it cannot be fixed So travel 15 hrs in pain"
優點： "I was very pleased with the service and customer care the airlines displayed."
優點： "Nothing very hard to like anything. When traveling in disconfort"
缺點： "The seat I was given. I should have been given the option to select a seat when my money was taken"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "The crew was welcoming and helpful. The plane was clean.... the food was pretty good."
優點： "The excellent service and the very attentive cabin crews."
優點： "I travel with a lot of airlines but this time Traveling with Emirates airline is completely different such as accommodation transportation everything awesome."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
缺點： "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
優點： "Everything was good"
缺點： "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
優點： "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
缺點： "Nothing at all"
優點： "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
缺點： "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
優點： "Entertainment was good and good was decent"
缺點： "Seats are mediocre. I think even JetBlue has better seats than Emirates"
優點： "Better food Meals were bland"
優點： "I like the confirt and the on time flight."
缺點： "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
優點： "Staff was great, plane was comfortable."
缺點： "16 hours transit in dubia without any service."
優點： "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
缺點： "Vegetarian food would be good if it was less spicy."
優點： "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
優點： "Everything was just fine just wish they can come up with a better name than economy class"
缺點： "Vegetarian food. 30% of people are vegetarian"
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
優點： "Turkish Air’s boarding is very good and their food and entertainment is good"
缺點： "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
缺點： "In-flight entertainment films were a bit limited"
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
缺點： "Foot rests in economy - better ventilation options airflow"
優點： "Flight was on time"
缺點： "Better food, vegetarian options, cooler temperature on board, flight attendants available when call light rings"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
優點： "Well I liked the idea that I landed safe and sound to see my family"
缺點： "I wish I could get the seat that I wanted because I had a long flight. The girl at the check in didn't give an A row seat :-((("
缺點： "Every thing was good"
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "Food was good and the crew members were very friendly."
缺點： "The entertainment system for the full plane was not working. WiFi was not working. I was not too concerned about the WiFi, but for people traveling with children, no TV was difficult."
優點： "Crew was awesome! Food was decent! Service rocked!"
缺點： "Flight was delayed for 3 hours! No explanation given!"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
缺點： "The head phones are terrible."
優點： "Food was especially good."
缺點： "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
缺點： "No inflight entertainment even for business class passengers."
缺點： "Same problem as the first segment (see above)"
優點： "didn’t like anything"
缺點： "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
優點： "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
優點： "Its was sooo goood, thanks"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "The in-flight entertainment was great."
缺點： "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
優點： "their services in the plain and they are very discipline as well"
缺點： "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
缺點： "No entertainment system in the seats."
缺點： "I miss the turkish delights they used to serve"
優點： "Excellent employees from check in desk to flight attendants"
缺點： "Food quality was medicore"
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
優點： "Service, food, staff—all excellent!"
缺點： "The cabins on both flights were too warm."
優點： "Great service, great food and drinks"
缺點： "Not enough movie varieties"
優點： "The food was ok."
缺點： "I lost my suitcase or had it stolen!"
缺點： "Ordered veggie meal didn't turn up!"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
缺點： "Flight got delayed 30 minutes"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
缺點： "Not enough leg room"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
缺點： "Nothing special"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
優點： "Fabulous trip with friendly, helpful staff"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "Good flights. Good prices."
優點： "Very friendly crew"
優點： "Very friendly and helpful personnel."
缺點： "At some point the luggage was lost. here."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "The supplied pack of toothpaste/toothbrush"
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
缺點： "The bags where damaged from the staff"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "Overall very nice flight, even comes with free drink and snack"
優點： "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
優點： "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
缺點： "They didn't give any napkins out with the food which was weird."