CTS - TSA
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "The seat was great."
缺點： "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
優點： "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
缺點： "Flight left a little bit late."
優點： "Attentive crew !"
缺點： "Seat padding - seat was a bit firm"
優點： "Friendly staff and decent size."
缺點： "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
優點： "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
缺點： "Seats are cramped and small"
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
優點： "The seat was nice"
缺點： "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "Good service"
缺點： "baggage was broken."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "crew from the check in to airplane very good"
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
優點： "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
優點： "I slept through the flight from take off to landing."
缺點： "The cranky infant a few rows behind."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Hospitality of the staff was superb. Nice and clean cabin."
缺點： "meal choices"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Very friendly staff, happy to explain and let us try the lemonade drink"
缺點： "would have preferred more asian food options"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "No foot rest=back pain"
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "staff was great in business"
優點： "Not overcrowded"
缺點： "Short flight, needed to purchase food"
優點： "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
優點： "The plane they used was B-787"
缺點： "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"