Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
缺點： "if the seat can be reclined a little more"
優點： "All crew are so kind.Great services."
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "Friendly staff, fast service, and good food."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
缺點： "Great staff and food for a plane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Salad and fruit came Frozen"
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Good service"
缺點： "baggage was broken."
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
缺點： "Food was not good, seats not comfy"
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "5 stars all around 5 stars around"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Nothing, everything was as expected"
缺點： "Food was a bit salty. Bread was so cold."
缺點： "Plane was hot and a lot of food but it wasn't very good."
缺點： "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "2 inches more legroom in economy than other airlines on that route."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "Legs-room was good."
缺點： "Sit have good legs-room, but not a great comfortable sits... Food can be better."
優點： "On time, comfort, good food, good deal"
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Great service, everyone was happy to do their job"
缺點： "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "organization ans timely process on the check in counter on forward"
缺點： "the gate announcements not very clear."
優點： "The crew named Lucy was extraordinary,, the best I've experienced."
缺點： "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
優點： "Crews were excellent. Food was actually good!"
缺點： "More comfortable seats for long haul would have been nice!"
優點： "The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much."
優點： "Good boarding procedure. Attentive crew and good quality food even in Economy. Entertainment options were very good."
缺點： "Seats were tight but the seat pitch was decent. WiFi available but very expensive."
優點： "The seat supper comfort and landing very smooth"
優點： "The seat was better than other airlines."
缺點： "The food options for vegetarians."
優點： "Short connecting in taiwan"
優點： "Crew was great... Seat was good"
優點： "Good seat with plenty of leg room and great entertainment system."
缺點： "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
優點： "Crew was great."
缺點： "Boarded an hour late."
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
缺點： "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
缺點： "The flight was late, and with a short layover in TPE, I had to run through the airport to catch the connecting flight. Quite a stressful experience.!"
缺點： "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
缺點： "Food selection and quality poor"
優點： "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"
缺點： "ran out of food options, was not given a choice and served meat I could not eat."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
缺點： "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
優點： "super professional and efficient throughout. great airport experience on transfer in Taipei"
缺點： "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
優點： "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
缺點： "Coffee cups were to small lol"
優點： "The fact that the flight was on time the service was grate ."
優點： "staff was nice, entertainment was good."
缺點： "They damaged my luggage"
優點： "Great service. Terrific crew."
優點： "Everything was acceptable"
優點： "The crew memebers were very kind and assisted in any way possible."
缺點： "The seats were not that comfortable and very close together. Very booked flight"
優點： "This is a budget airline and they get you to where you going at good price"
缺點： "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
缺點： "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."
缺點： "No explaining delay before take off and after arrive"
優點： "I am grateful for small mercies. ... it was on time!"
缺點： "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
優點： "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
缺點： "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
優點： "Professional and very accommodating crew"
缺點： "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
優點： "Just expect , what is expected from a low cost carrier."
優點： "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."
缺點： "nothing, it was a short simple flight."
缺點： "The plane was COLD and no blankets to be found."
缺點： "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"
缺點： "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"
缺點： "The air conditioner on this flight does jot okay"
優點： "short flight"
缺點： "the landing"
缺點： "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
優點： "Price was great."
缺點： "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
優點： "The plane didn’t crash and we made it to our destination"
缺點： "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
優點： "Basic no frills airline. Good baggage allowance"
缺點： "Very poor website"
缺點： "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
缺點： "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."
缺點： "Very little leg room, no complimentary water or snack."
優點： "The plane was new"
缺點： "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
缺點： "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
優點： "It was awesome, everything was great...."
缺點： "I was in line for the flight and they closed the gate without notifying me"
優點： "The flight was cheap."
缺點： "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
優點： "Exit row seats .."
缺點： "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
缺點： "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
缺點： "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."
優點： "Brand new planes"
缺點： "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
缺點： "The flight was a pretty good flight for budget"
優點： "Depart from Don mung airport on time"
優點： "Seats are comfortable. The crew was nice."
缺點： "They never check passengers, if the seatbelts are on."
優點： "1) seats 2) price 3) timing"
缺點： "1) food"
優點： "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
優點： "Nice new aircraft"
缺點： "Took far too long to get off plane and what seemed like an eternity for bags to appear"
優點： "Crew was friendly and helpful"
缺點： "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
優點： "Boarding process and crew are okay."
缺點： "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
優點： "The price was right and the aircraft are new B737s."
缺點： "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
優點： "The low price"
缺點： "We didn't start boarding until the takeoff time."
優點： "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
缺點： "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."
優點： "Didn’t even get to go!"
缺點： "Them giving me a refund"
優點： "Smiling srewardess"
缺點： "IF MY BAGGAGE WASNT LOST"
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
缺點： "Very little leg room."
缺點： "Not worth the price savings"
缺點： "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
優點： "It was cheap."
缺點： "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
優點： "Crew was ok"
缺點： "There was no beverage service per se. the cart came out, but I was never offered a beverage."
優點： "Quick, easy flight"
優點： "Again, it's good for a budget airline."
缺點： "More legroom"
優點： "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
優點： "It was good"
缺點： "Nőt enough place"
優點： "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
缺點： "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
缺點： "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
缺點： "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
優點： "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
缺點： "Narrow seats very cramped when seat in front reclined."
優點： "Clean plane, air conditioning"
缺點： "Bag fees; no free food, snacks or even water"
缺點： "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
缺點： "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
優點： "The service and overall flight experience with Thai AirAsia was superb."
缺點： "There was absolutely nothing that I disliked about the flight - really great overall!"
缺點： "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
優點： "We arrived"
缺點： "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
優點： "Very delayed with no announcements!"
缺點： "Absolutely, no let room."
優點： "Really easy boarding process, clean, modern plane and good flight service."
缺點： "No in-flight entertainment and could have more leg room."
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
優點： "Food was decent"
缺點： "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
優點： "Great service. Beautiful flight attendants."
缺點： "Seats were a bit uncomfortable Disorganized check in and boarding"
優點： "Nice equipment and price. On time."
缺點： "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
優點： "Hot seat was roomy."
缺點： "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
優點： "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
缺點： "Baggage cost"
優點： "The flight itself was very reasonably priced."
缺點： "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
優點： "It is a good option for an affordable airline."
缺點： "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
缺點： "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
缺點： "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
優點： "Flight was on time"
缺點： "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
缺點： "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."
優點： "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
缺點： "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
缺點： "Luggage fee should be more clear when booking"
優點： "Fast boarding. On time."
缺點： "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
優點： "Overall all went very well with no shortcomings. It was ahead of schedule."
缺點： "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
缺點： "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
缺點： "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
優點： "You get what you pay for"
缺點： "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
優點： "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
優點： "Cheap flight."
缺點： "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
優點： "On tine"
缺點： "Uncomfortable seats"