Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
缺點： "if the seat can be reclined a little more"
優點： "All crew are so kind.Great services."
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "Friendly staff, fast service, and good food."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
缺點： "Great staff and food for a plane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Salad and fruit came Frozen"
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Good service"
缺點： "baggage was broken."
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
缺點： "Food was not good, seats not comfy"
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "5 stars all around 5 stars around"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Nothing, everything was as expected"
缺點： "Food was a bit salty. Bread was so cold."
缺點： "Plane was hot and a lot of food but it wasn't very good."
缺點： "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "2 inches more legroom in economy than other airlines on that route."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "Legs-room was good."
缺點： "Sit have good legs-room, but not a great comfortable sits... Food can be better."
優點： "On time, comfort, good food, good deal"
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Great service, everyone was happy to do their job"
缺點： "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
With Scoot you get what you pay for. Pitch is decent but the portal for entertainment doesn't work.
I had to pay 30Sgd just because I selected the seats (standard) during the online check in.
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
Lots ofmleg room. Great flight.
Uncomfortable seats and lgroom
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
Flight was okay. 1 piece of Luggage is still missing.
We had to pay excessive baggage fees, then are bags were damaged.
Flight was delayed for 45 mins without any informed provided
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
Scoot is always great value for money.
優點： "The crew was excellent, especially the stewardesses."
缺點： "Their wifi service is ridiculously expensive $32 and it doesn't work."
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
優點： "It was very good value for money."
優點： "Crew were good"
缺點： "Flight was late."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
缺點： "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "The Business Class bed was nice"
缺點： "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
缺點： "You can choose your seat but when you pay you can choose a seat and I don’t like this"
優點： "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
缺點： "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "It was a good flight"
缺點： "The long delay......"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "Crew on Singapore airlines were very helpful, friendly and accommodating."
缺點： "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
缺點： "The flight was delayed for over 30 mins."
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
優點： "comfortable seat"
缺點： "No TV on plane"
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
優點： "previous flight arrived a bit late but captain did his best to make up the time"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
優點： "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
優點： "The cost was cheap"
缺點： "There wasn't much room for someone who is 6'4''"
優點： "Good value. Some leg room in Biz."
缺點： "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "crew followed covid-19 protocol very well"
缺點： "Better customer service, very rude ground and in flight staff"
優點： "It's a cheap flight and wasn't really suppose to nice and comfortable."
缺點： "The delay was scary as I had a connecting flight. And they don't really communicate and let you know what's going on."
優點： "Cool signage and ads. Quick on and off boarding process"
缺點： "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
缺點： "Easy quick flight. Excellent boarding and flight also."
優點： "Crew are polite"
缺點： "No more delayed"
優點： "Good quick smooth flight On time departure and arrival."
缺點： "A bit more space. Knees were right up against seat in front of me."
優點： "Easy boarding"
缺點： "Tiny seats, no complimentary food or beverage"
優點： "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
優點： "I like the price and the short lenght of time to it took."
缺點： "Can think of anything at this time."
優點： "Friendly crew"
缺點： "Space between sits"
缺點： "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
優點： "It was short"
缺點： "If they could get the air conditioning working, it was extremely hot until we were in the air, then it went off again on our descent"
優點： "I was in three empty seats all to myself"
缺點： "it was very basic no tv or music"
優點： "Both outbound and return flights departed on time."
缺點： "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
優點： "Fairly good value (although not particularly low fare)"
缺點： "Poor leg room and slow boarding by bus. Flight was late and no updates given."
優點： "On time, comfortable and inexpensive. Terrific value"
缺點： "Just know that you have to preorder and pay for any drinks or meal."
優點： "Good quick and courteous service. As long as you know you get what you pay for. 2 bags carry on max of 7kg combined is tight. Rates are cheap and crowds queue up way before normal but good for the price."
優點： "This airline and lion airways make their money on baggage charges. On their site, they offer the ability to prepay for your baggage and significant saving over paying at checkin. This option was not offered since I bought through kayak. When I got the gate they told me my bag was not included in my ticket price ... wtf!!!!"
缺點： "I paid 65$ for my check in bag and had unpack a bunch of stuff from my bag at the checkin counter which was then confiscated at the security check. Awful experience and expensive."
優點： "Nothing the staff was rude... be very aware they charge you less for your plane tickets then try to make all their money up on luggage weight and fees. If you are carrying more then a back pack or small carry on get ready to pay more. They charge you as much for the weight of your bags as they do the price of your tickets... that's how they make there money it's such a scam."
缺點： "Scam airline... over charge you on weight fees... do yourself a favor and fly another airline if you can even if you pay more up front in the end you'll save money because air Asia will try to add on extra fees for any and everything they can especially if your a foreigner..."
優點： "All went okay"
缺點： "Small seat pitch, only 29 inches"
優點： "Safe flight, information in multiple languages"
缺點： "Having to buy even tea and soda. When I ordered Lipton iced tea and instead received hot tea, the stewardesses acted like it was very inconvenient to change it."
優點： "Flight was cheap"
缺點： "Extra high baggage fees No onboard meals/snacks, even shorter flights had meals Rushed boarding, uncomfortable seating"
缺點： "I felt like the airline was in business solely to make money not to provide excellent service for customers. The airline nickeled and dimed everything. Charged an arm and a leg for checked bags and charged PER KG on bags exceeding their limit."
優點： "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
缺點： "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
優點： "The crew were very efficient and friendly."
缺點： "There was an hours delay before boarding. We could see that the aircraft hadn't arrived so worked out that it was due to a late arrival. There were no announcements why it was delayed. I can appreciate that there is a tight schedule with delays being inevitable, however the lack of updates is what actually let the airline down."
缺點： "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
優點： "Fast boarding. On time."
缺點： "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
缺點： "Even for a fee I was unable to change flight plans 1 week in advance. Had to forfeit the whole ticket!"
缺點： "Had to pay hundred dollars for my bags and they charged me 80 baht for A bottle of water you need to tell people that got to pay for bags"
優點： "Decent price from point a to b."
缺點： "Baggage allowance and fees - absolutely ridiculous."
優點： "Just about everything. very smooth operation."
優點： "Charged for water."
缺點： "They charged for water"
優點： "Boarding started early on take off was 10 min befor schedule"
缺點： "During booking pay attention to additional charges of check in baggage. Watch for unexpected currency change from USD to EUR"
缺點： "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
優點： "Overall all went very well with no shortcomings. It was ahead of schedule."
缺點： "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
優點： "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
缺點： "Baggage fees Long lines"
優點： "Rates, Food prices, airplane condition"
缺點： "It could be more comfortable. Other airlines seats offer more space and reclining."
優點： "The cheap fare for the flight"
缺點： "Being charged for water. Terrible crew attitude."
優點： "The flight itself was fine. No issues."
缺點： "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
優點： "Great fare."
缺點： "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
優點： "Nothing. Will never, ever, ever fly them again."
缺點： "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."
優點： "Very tight seating. Even in Premium."
缺點： "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"