Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
優點： "Could not board due to flight restrictions"
缺點： "Would suggest providing an email to let travelers know if the flight restrictions"
缺點： "Not too much delay as usual"
缺點： "Boarding always take way too long because of the hand luggage problem."
優點： "Was on time and we landed ahead of the scheduled ETA"
優點： "Everything was good ..."
缺點： "... we were just a little bit delayed."
缺點： "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
缺點： "Very great crew, thank you AirAsia"
缺點： "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
缺點： "Flight delayed 2hrs"
缺點： "Unable to use airasia app for e-boarding"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
優點： "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
缺點： "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
缺點： "Rough flight and landing, seemed like a rookie pilot was flying."
優點： "The aircraf was brand new"
缺點： "The flight was damn cold and freezing"
缺點： "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
優點： "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
優點： "The plane didn't crash."
缺點： "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
優點： "Pilot was communicative and smooth landing"
缺點： "Long check in. Didn't allow us to mobile or online check in for some reason"
優點： "fast and good"
缺點： "seat size"
優點： "fast and easy"
缺點： "seat comfort and leg room plus they charge for everything extra"
缺點： "constant flight delays"
優點： "Nice clean plane and efficient staff"
缺點： "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
優點： "Being updated of the status of flight periodically"
缺點： "Airport was crowded. As many other flights were delayed too."
缺點： "The flight was delayed today for half an hour"
優點： "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
缺點： "Too hot - needed cooler air"
缺點： "Delay delay"
優點： "WiFi with some entertainment resources"
缺點： "No food/no drinks, unexpected"
優點： "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
優點： "I guess it's cheaper."
缺點： "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
優點： "Had to book with Airasia since its fares were lower compared to the others."
缺點： "Delays delays delays"
優點： "Not a lot"
缺點： "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"
缺點： "No family priority boarding."
優點： "On time Arrived early"
缺點： "All ok"
缺點： "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
優點： "Air Asia! Ground staffs are good service and helpful."
優點： "Comfortable flight and friendly crew."
缺點： "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
優點： "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
缺點： "Not enough directions signage when arrived in KLIA2."
優點： "Turnaround is fast, efficient boarding."
缺點： "State of cabin may not be 100%, due to same fast turnaround."
優點： "Overall not bad the flight left on time and was a good flight."
缺點： "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
優點： "This is a budget airline and they get you to where you going at good price"
缺點： "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
缺點： "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."
缺點： "No explaining delay before take off and after arrive"
優點： "I am grateful for small mercies. ... it was on time!"
缺點： "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
優點： "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
缺點： "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
優點： "Professional and very accommodating crew"
缺點： "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
優點： "Just expect , what is expected from a low cost carrier."
優點： "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."
缺點： "nothing, it was a short simple flight."
缺點： "The plane was COLD and no blankets to be found."
缺點： "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"
缺點： "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"
缺點： "The air conditioner on this flight does jot okay"
優點： "short flight"
缺點： "the landing"
缺點： "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
優點： "Price was great."
缺點： "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
優點： "The plane didn’t crash and we made it to our destination"
缺點： "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
優點： "Basic no frills airline. Good baggage allowance"
缺點： "Very poor website"
缺點： "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
缺點： "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."
缺點： "Very little leg room, no complimentary water or snack."
優點： "The plane was new"
缺點： "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
缺點： "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
優點： "It was awesome, everything was great...."
缺點： "I was in line for the flight and they closed the gate without notifying me"
優點： "The flight was cheap."
缺點： "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
優點： "Exit row seats .."
缺點： "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
缺點： "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
缺點： "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."
優點： "Brand new planes"
缺點： "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
缺點： "The flight was a pretty good flight for budget"
優點： "Depart from Don mung airport on time"
優點： "Seats are comfortable. The crew was nice."
缺點： "They never check passengers, if the seatbelts are on."
優點： "1) seats 2) price 3) timing"
缺點： "1) food"
優點： "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
優點： "Nice new aircraft"
缺點： "Took far too long to get off plane and what seemed like an eternity for bags to appear"
優點： "Crew was friendly and helpful"
缺點： "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
優點： "Boarding process and crew are okay."
缺點： "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
優點： "The price was right and the aircraft are new B737s."
缺點： "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
優點： "The low price"
缺點： "We didn't start boarding until the takeoff time."
優點： "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
缺點： "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."
優點： "Didn’t even get to go!"
缺點： "Them giving me a refund"
優點： "Smiling srewardess"
缺點： "IF MY BAGGAGE WASNT LOST"
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
缺點： "Very little leg room."
缺點： "Not worth the price savings"
缺點： "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
優點： "It was cheap."
缺點： "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
優點： "Crew was ok"
缺點： "There was no beverage service per se. the cart came out, but I was never offered a beverage."
優點： "Quick, easy flight"
優點： "Again, it's good for a budget airline."
缺點： "More legroom"
優點： "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
優點： "It was good"
缺點： "Nőt enough place"
優點： "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
缺點： "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
缺點： "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
缺點： "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
優點： "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
缺點： "Narrow seats very cramped when seat in front reclined."
優點： "Clean plane, air conditioning"
缺點： "Bag fees; no free food, snacks or even water"
缺點： "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
缺點： "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
優點： "The service and overall flight experience with Thai AirAsia was superb."
缺點： "There was absolutely nothing that I disliked about the flight - really great overall!"
缺點： "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
優點： "We arrived"
缺點： "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
優點： "Very delayed with no announcements!"
缺點： "Absolutely, no let room."
優點： "Really easy boarding process, clean, modern plane and good flight service."
缺點： "No in-flight entertainment and could have more leg room."
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
優點： "Food was decent"
缺點： "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
優點： "Great service. Beautiful flight attendants."
缺點： "Seats were a bit uncomfortable Disorganized check in and boarding"
優點： "Nice equipment and price. On time."
缺點： "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
優點： "Hot seat was roomy."
缺點： "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
優點： "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
缺點： "Baggage cost"
優點： "The flight itself was very reasonably priced."
缺點： "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
優點： "It is a good option for an affordable airline."
缺點： "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
缺點： "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
缺點： "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
優點： "Flight was on time"
缺點： "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
缺點： "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."
優點： "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
缺點： "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
缺點： "Luggage fee should be more clear when booking"
優點： "Fast boarding. On time."
缺點： "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
優點： "Overall all went very well with no shortcomings. It was ahead of schedule."
缺點： "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
缺點： "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
缺點： "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
優點： "You get what you pay for"
缺點： "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
優點： "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
優點： "Cheap flight."
缺點： "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
優點： "On tine"
缺點： "Uncomfortable seats"