Everything was excellent! The tasty food, wonderful staff, clean bathroom, comfortable seats. I was given more food and drinks than I could handle. It was a great experience! I would fly again with JAL as long as they don't increase the price too much. Thank you! .
Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Couldn't check in online. Wasn't able to sit next to my wife.
My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
優點： "Crew was very attentive."
缺點： "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
缺點： "Menu options, movies"
優點： "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點： "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
缺點： "Flight delays are always disappointing."
優點： "JAL operates with incredible efficiency."
優點： "The crews were very kind and helpful."
優點： "The crew was amazing. The meal choices were great !"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "她們很对工作有熱誠，很照顧乘客"
缺點： "已經很不错"
優點： "Spacious leg room"
缺點： "Toilets can be cleaner . And food could be tastier with 2 choices ."
優點： "The food the service and the staff"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "none"
缺點： "everything"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
缺點： "None"
優點： "Lots of room, generous checked luggage policy, great airline."
缺點： "Nothing"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
缺點： "Food was not the worst but not so great"
優點： "I didn't like anything about it."
缺點： "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
優點： "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
缺點： "Nothing! No complaints here"
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
