"…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons."
"This is a very short flight, so there actually wasn't any food or entertainment onboard. Although the pilot had warned of turbulence, the flight actually was quite smooth, especially compared to the VERY turbulent FAT-CHI leg we had just endured."
優點： "On time"
缺點： "More seat room"
優點： "Everything was how should be"
缺點： "I like how you are now."
缺點： "No food"
優點： "Confortable seats"
缺點： "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
優點： "We were allowed to board early with my father, who is disabled."
缺點： "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
優點： "On time flight, efficient, friendly crew. Clean plane."
缺點： "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
優點： "Well the flight was cancelled due mechanical issues. Didn't receive any compensation. Hopfully leaving a day later"
優點： "Everything went smoothly. Thank you AA!"
優點： "On time despite ground hold"
缺點： "Having flight attendants board with 4 bags and taking most storage"
缺點： "A delay in take off"
優點： "It was the most uncomfortable flight I can remember"
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
缺點： "No internet on plane"
優點： "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
缺點： "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
缺點： "Lateness, seat comfort and gate checking a duffel bag"
缺點： "Flight attendant was unprofessional."
優點： "The crew was outstanding ."
缺點： "Boarding began exceptionally early and too many people were gathered near the gate before their group was called ."
優點： "Easy check in."
缺點： "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
優點： "Entertainment, crew"
缺點： "Several flights were delayed and canceled on last minute."
優點： "Good friendly service. Flights were on time."
優點： "Decent amount of bathrooms"
缺點： "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
缺點： "Just never enough leg room❗️"
優點： "B787 plane was very nice."
缺點： "Lack of food and drink. Crew lackadaisical."
缺點： "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
優點： "Lots of movie options."
缺點： "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
優點： "Smooth flight and on time."
缺點： "Small plane. Even small carry-ons had to be gate checked"
優點： "Boarding process was easy"
缺點： "Got delayed by almost 2 hours, no wifi or food on the plane."
優點： "The boarding was super fast as well as exiting, WOW!"
優點： "I liked the promptness and great service I would fly with them again :)"
缺點： "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
優點： "Great service and Manchester is way better than flying to Boston"
缺點： "Your rating app doesn't have a N/A option"
優點： "everything ran like clockwork"
缺點： "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
優點： "Flight was on time. Easy boarding. Smooth flight."
缺點： "In flight entertainment was below expectations"
缺點： "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
優點： "Arrived on time, left on time."
缺點： "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
優點： "Friendly, efficient service."
缺點： "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
缺點： "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
缺點： "No entertainment"
優點： "All was fine,"
缺點： "The plane was very old"
優點： "It was on time. The staff was friendly."
缺點： "My seat got changed around after I have chosen my my preferred seat. I was the send all the way to the back last row with my 15 month old she counts sleep because of the bathroom noise. The I was given extra space just to be set back at where I was of some not explain reasons. Safety is the most and people weren’t checked for temperatures people where not making social distances... I believe they have not take mayor precautions for the pandemic they can do better..."
優點： "Not much. Cheese plate was ok."
缺點： "Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
缺點： "Flight turned around after 2 hours, we were delayed 7.5 hours and missed an entire day in Rome. Instead of landing at 8 AM, we landed closer to 4 PM."
優點： "Great Entertainment options and meals"
缺點： "A bit more space for legs and more courtesy from cabbin attendants"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Need power outlets at seats."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
優點： "Service and crew were much friendlier coming back from Rio."
缺點： "Food was terrible, seat as uncomfortable."
優點： "Seats were quite comfortable. Service pretty great."
缺點： "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
優點： "Thanks for the free cocktail"
優點： "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
缺點： "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
優點： "Plane size"
缺點： "Pilot driving way to fast"
優點： "Orderly on time"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Poor aircraft"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Very meticulous pilots, very friendly and accommodating cabin crew"
缺點： "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Smooth flight, on time. Older model plane compared to my first United flight but its more comfortable because the seat spacing isn't cramped the way they are on the newer model United planes. Immediately felt the difference (my knees weren't up against the seatback in front of me)."
缺點： "Older plane"
優點： "Love the cookie! Good crew."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Internet is painfully slow. I can't believe I paid 6.99$ for almost nothing!"
優點： "Service was good"
缺點： "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
優點： "Quick flight."
優點： "Movies on personal device"
缺點： "SEATS WAS DIRTY WITH SOMEONES BLOOD, FLIGHT ATTENDANTS WERE RUDE AND NOT HELPFUL. DISCUSTING PLANE, TO TOP IT OFF WE WERE 2 HOURS LATE. HATED IT."
優點： "Nothing. Never again"
缺點： "Rude and unhelpful. No empathy or concern. Erik"
缺點： "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
缺點： "Flight was cancelled and initial Customer Service Representative was not helpful at all."
優點： "All flights were professional mostly smooth. On time great experience."
缺點： "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
優點： "Friendly and attentive flight attendants"
缺點： "Food was quite bad: cold steak and potatoes, and tasteless chicken."
優點： "The courtesy of the attendants was good"
缺點： "snacks could be doubled"
優點： "It was a small prop plane but the flight was amazingly smooth."
缺點： "Horrible delays and reboarding and then none of the crew tried to make anything better. My flight attendant practically threw one of the cheap bags of snacks at me"
優點： "Short flight."
缺點： "Last second gate change. Plane departed and arrived late."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "That we arrived safely, the toilets functioned properly, they did have enough drinking water if we chased it down ourselves"
缺點： "2 hrs sitting in closed plane before take off to fix seat, food, flight attendants' attitude and lack of friendliness"
優點： "People were nice."
缺點： "Nice and calm."
缺點： "-It said you can watch the movie using your personal device using WIFI; 99% the WIFI will drop or not working at all."
優點： "Easiest boarding process I've ever had. Terrific!"
缺點： "No in flight entertainment, small cramped"