The crew were amazing, working hard to get around as much as possible to serve everyone.
Not a lot of family movie. Just maybe this is the one I like to enjoy
Delay departure n miss connection flight
缺點： "Good news from others."
缺點： "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
優點： "Loved the food and snacks!"
缺點： "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
優點： "Plane loaded quickly and departed on time. Beautiful clear day for flying."
缺點： "Narrow seats on a small plane."
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
優點： "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
缺點： "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
優點： "They are always friendly and comfortable seating"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "Great value ,excellent and friendly service."
缺點： "Korean air business class does not match their standards any more"
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
缺點： "Entertainment options are out of date which is painful for long flights"
優點： "Superb courtesy and attention."
優點： "attentiveness of the crew to people of multiple nationalities."
優點： "Reading previous Kayak reviews made me worried about my upcoming trip, but after experiencing everything it all went well. The entire trip made it so easy and smoothly. Definitely I will be using Kayak app again."
優點： "The vegetarian food is better than what was served by the other airlines I've flown in."
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "it was not crowded"
缺點： "plane is old my luggage was left behind in souel"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "upgrade the food quality"
優點： "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
優點： "Friendly staff"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "Friendly staff and good good choices. Clean and new plane."
優點： "The crew are friendly, the flight was comfortable"
優點： "Service and leg room!"
優點： "Over all customer service."
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
優點： "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
缺點： "We had absolutely no complaints. Many thanks."
優點： "Friendly efficient service by crew at check-in and in-flight"
缺點： "Super tight space with very little leg rooms and no in-flight entertainment"
優點： "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
缺點： "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "We are delayed for 2 hours"
缺點： "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
優點： "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
缺點： "Flight was rather long, but the experience made it manageable."
優點： "From baggage check to arrival everything went smoothly."
優點： "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
缺點： "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
優點： "Good leg room in most seats Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
優點： "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
缺點： "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
優點： "Seat spacing is actually sane - so much better than US airlines"
優點： "Seat spacing is actually sane - so much better than US airlines"
Everything went pretty smoothly: from check-in to boarding to baggage pick-up at the destination (Atlanta). The plain was clean and in great condition. The flight crew and ground staff were excellent. I just wish Delta and other airlines increased leg room in coach. But I guess that will not happen without a mandate from the government.
There was a delay leaving Aruba that made me rush to my connecting flight from Atlanta to Charlottesville. Refueling is a normal part of air travel and for it to take so long seemed odd. I am not sure if that was the airlines fault or the airports fault. Other then that the trip went smooth
Took forever for checked bags to get to baggage claims
The plane was very cold as we boarded and waited for take off.
缺點： "Not losing my bag on a direct flight"
缺點： "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
優點： "Crew is amazing!"
缺點： "The Plane!"
優點： "Amazing crew! No flight cancellation!"
缺點： "Significant delay of departure."
缺點： "All went great. Another excellently run Delta flight."
缺點： "Movie selections, healthy snacks/food"
優點： "Wonderful hospitality, excellent service!! Clean, well thought meal service."
缺點： "Hoping that this will continue!!"
優點： "Exit row seating for no extra charge"
缺點： "Seat mate not friendly"
優點： "The seats were comfortable"
缺點： "Why does Delta sell earphones?"
缺點： "Taxied at ORD for 45 minutes waiting for a gate to vacate."
優點： "Entertainment and food and service were great."
缺點： "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
缺點： "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
缺點： "They were short 1 flight attendant, delayed us for 3 hours"
優點： "Direct flight from CDG to IND."
優點： "Pilot was courteous, pleasant and kept us informed of flight status."
缺點： "7 hours delayed. Poor front desk worker, nice flight attendants!"
優點： "Good snack selection, plane departed on time, no issues."
優點： "Easy work trip and with the storms coming in I was able to get out early without fees"
缺點： "Snow storms. Not a fan."
優點： "Not much"
缺點： "Late bumby ride"
優點： "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
優點： "The friendliness of the flight crew and professionalism"
缺點： "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
優點： "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
缺點： "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
優點： "Made it out of Detroit that same day! Friendly flight attendants!"
缺點： "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
缺點： "luggage did not arrive same time with me and not the same airport"
缺點： "Extremely long queue"
缺點： "Guests with no overhead luggage should be able to exit first."
優點： "On time"
缺點： "Boarding was a little slow and a few minutes late taking off but still made it on time"
優點： "On time. Good customer service. Easy route, no hassles."
優點： "The entertainment"
缺點： "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
缺點： "Never made it on this flight and in the end my luggage was lost."
優點： "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
優點： "Smooth flight; informative crew"
優點： "The stewards/stewardess were very helpful. The trip was very pleasant."
缺點： "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
優點： "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
缺點： "No entertainment."
缺點： "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
優點： "Both check in and gate agents were friendly and helpful."
缺點： "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
優點： "Crew was nice and friendly."
缺點： "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
優點： "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
缺點： "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
優點： "The movies."
缺點： "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
缺點： "The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business."
Could not hear the announcements clearly and they offered only one soft drink in five hours
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
I am not an airline worker, so I can not judge or give opinions on the job. I do think the overall company needs an overhaul to get their stuff together. It seems like everything is very jumbled, unorganized and unhappy, compared to other airlines. I have flown w/ American 3-5 times over the last 3 months. Every single time, there was something going on. My husband and I are flying American to London, in October, to visit our son. We told him to anticipate delays and cancelation.
Very nice crew and got us here on time
Kayak is awesome! AA ran late on my return by about an hour
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
The antiquated plane had no seatback shelf to place cellphone when wat thing movie. The plane was practically empty -- both ways.
Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!
優點： "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
缺點： "Snack would have been nice. Haven’t eaten since 6am before we left providence"
優點： "From start to completion the process of boarding and deboarding was awsome."
缺點： "Not sure you could makebthings any better than this trip. Kee doing what you did today and I as an individual will be happy with every trip."
優點： "Customer service was excellent, flight was on time."
缺點： "Nothing for this flight."
優點： "Crew was great."
缺點： "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
缺點： "Flight delayed over 2 1/2 hrs causing missed meetings"
優點： "They have Wow Bao in the airport."
缺點： "Being allowed to fly on the plane."
缺點： "Flight attendants gruff, coffees small, TV screens glitchy/ poor quality. Everything seemed just a bit old and worn"
缺點： "Delayed more than 2 hours"
優點： "Crew was great"
缺點： "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "No legroom in 17 E"
優點： "Flight attendant was great, plane was comfortable and clean"
缺點： "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
優點： "On time departure and arrival."
缺點： "Hard landing!"
優點： "Crew was very friendly."
缺點： "Seatbelt was far too short for someone plus sized."
優點： "The flight was on time. The crew was friendly."
缺點： "Too little legroom."
缺點： "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
優點： "No problems, arrived early"
優點： "Customer service, boarding and service onboard were excellent."
優點： "very nice crew"
缺點： "small jetcraft"
優點： "Very courteous crew.pilot was amazing!! Landed in tough wind"
優點： "Arrived early"
缺點： "American airlines lost my bag... Customer service in LAX is non-existent."
優點： "Had no problems. Everything went smoothly thank God."
優點： "boarding process"
缺點： "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
缺點： "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
缺點： "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
優點： "Customer service in general"
缺點： "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
缺點： "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
優點： "pretty comfortable seats"
缺點： "45 minute delay from Punta Cana Flight crew lets passengers switch seats and sit wherever they want. Screaming children were put in the row in front of me, which I know they didn't pay for(and I payed extra for my seat)"
缺點： "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
優點： "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
缺點： "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
優點： "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
缺點： "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
優點： "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
缺點： "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
優點： "The staff was so nice and helped me find my way around."
缺點： "Food prices a bit high when compared to buying the same thing outside the airport."
優點： "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
缺點： "The customer service was terroble. My daughter was humiliated."
優點： "Treated like a person not a ticket"
優點： "No complaints"
缺點： "It's was good"
優點： "Easy and efficient boarding"
缺點： "Delayed flight No food/drink service offered"
They canceled the flight and didn’t tell me. Neither did you.
The service on United was great and the seats in first class were great they even turn into beds
Trip delayed 6 hours and no help from united to try to find alternatives.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
Easy boarding; attentive staff.
United is on par with Spirit only l pay 4 times the amount
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "I liked that the plane didn’t crash!"
缺點： "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
缺點： "Sits not suitable for long distance travel"
優點： "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
缺點： "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
缺點： "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."
缺點： "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
優點： "fast take off and good service."
缺點： "entertainment was intermittent"
缺點： "Ride was bumpy"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Great staff and breakfast was very refreshing. Will definitely fly with United again."
缺點： "Pretty good. I'd fly united agsin."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Nothing, the fact that they were my membership partner for milege"
缺點： "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
缺點： "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
缺點： "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
缺點： "Plane seating was tight"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "I received an unexpected free upgrade to first class. Two thumbs up!"
缺點： "No complaints. Every aspect of the flight met or exceeded my expectations."
缺點： "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
缺點： "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
缺點： "It was cancelled in the early AM, due to equipment failure"
優點： "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
優點： "Nice comfortable flight slept through the flight"
缺點： "The delay of the flight"
缺點： "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"
優點： "Early arrivals"
缺點： "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
缺點： "Awful experience, we left it were it was supposed to, and they left it behind!! The staff at the airport gate wasn't helpful at all, they offer no emotional support but asked us to "make a complaint in baggage reclaim". There, the staff was a little more helpful and gave us a new stroller (very small, not close to ours, but we used it anyway). I had to call many times until I reach a spanish speaker that showed concern for our problem and finally found our stroller and sent it to our hotel."
優點： "Econ Plus was nice. Flight was fine."
缺點： "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
優點： "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
缺點： "Everything ruined my boyfriends bday with there Maintnence problem"
優點： "How quickly and effecient our flight arrived to each airport!"
缺點： "The wifi onboard was broken. There were no t.v. sets to watch."