缺點： "Good news from others."
缺點： "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
優點： "Loved the food and snacks!"
缺點： "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
優點： "Plane loaded quickly and departed on time. Beautiful clear day for flying."
缺點： "Narrow seats on a small plane."
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
優點： "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
缺點： "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
優點： "Crew was fantastic."
優點： "They are always friendly and comfortable seating"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The pre-booking of meals to meet dietary restrictions."
缺點： "Another protein to go with the fruit tray option"
缺點： "Great value ,excellent and friendly service."
缺點： "Korean air business class does not match their standards any more"
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
缺點： "Entertainment options are out of date which is painful for long flights"
優點： "Superb courtesy and attention."
優點： "attentiveness of the crew to people of multiple nationalities."
優點： "Reading previous Kayak reviews made me worried about my upcoming trip, but after experiencing everything it all went well. The entire trip made it so easy and smoothly. Definitely I will be using Kayak app again."
優點： "The vegetarian food is better than what was served by the other airlines I've flown in."
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "it was not crowded"
缺點： "plane is old my luggage was left behind in souel"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
優點： "Clean, comfortable and professional."
優點： "upgrade the food quality"
優點： "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
優點： "Friendly staff"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "Friendly staff and good good choices. Clean and new plane."
優點： "The crew are friendly, the flight was comfortable"
優點： "Service and leg room!"
優點： "Over all customer service."
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
優點： "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
缺點： "We had absolutely no complaints. Many thanks."
優點： "Friendly efficient service by crew at check-in and in-flight"
缺點： "Super tight space with very little leg rooms and no in-flight entertainment"
優點： "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
缺點： "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "We are delayed for 2 hours"
優點： "Cleanliness. More leg room"
缺點： "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
缺點： "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
優點： "Cleanliness, spaciousness, top rated service. Food was delicious. Staff was very friendly, kind and professional."
缺點： "Flight was rather long, but the experience made it manageable."
優點： "From baggage check to arrival everything went smoothly."
優點： "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
缺點： "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
優點： "Good leg room in most seats Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
優點： "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
缺點： "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
優點： "Seat spacing is actually sane - so much better than US airlines"
優點： "Seat spacing is actually sane - so much better than US airlines"
Everything went pretty smoothly: from check-in to boarding to baggage pick-up at the destination (Atlanta). The plain was clean and in great condition. The flight crew and ground staff were excellent. I just wish Delta and other airlines increased leg room in coach. But I guess that will not happen without a mandate from the government.
There was a delay leaving Aruba that made me rush to my connecting flight from Atlanta to Charlottesville. Refueling is a normal part of air travel and for it to take so long seemed odd. I am not sure if that was the airlines fault or the airports fault. Other then that the trip went smooth
Took forever for checked bags to get to baggage claims
The plane was very cold as we boarded and waited for take off.
缺點： "Not losing my bag on a direct flight"
缺點： "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
優點： "Crew is amazing!"
缺點： "The Plane!"
優點： "Amazing crew! No flight cancellation!"
缺點： "Significant delay of departure."
缺點： "All went great. Another excellently run Delta flight."
缺點： "Movie selections, healthy snacks/food"
優點： "Wonderful hospitality, excellent service!! Clean, well thought meal service."
缺點： "Hoping that this will continue!!"
優點： "Exit row seating for no extra charge"
缺點： "Seat mate not friendly"
優點： "The seats were comfortable"
缺點： "Why does Delta sell earphones?"
缺點： "Taxied at ORD for 45 minutes waiting for a gate to vacate."
優點： "Entertainment and food and service were great."
缺點： "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
缺點： "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
缺點： "They were short 1 flight attendant, delayed us for 3 hours"
優點： "Direct flight from CDG to IND."
優點： "Pilot was courteous, pleasant and kept us informed of flight status."
缺點： "7 hours delayed. Poor front desk worker, nice flight attendants!"
優點： "Good snack selection, plane departed on time, no issues."
優點： "Easy work trip and with the storms coming in I was able to get out early without fees"
缺點： "Snow storms. Not a fan."
優點： "Not much"
缺點： "Late bumby ride"
優點： "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
優點： "The friendliness of the flight crew and professionalism"
缺點： "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
優點： "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
缺點： "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
優點： "Made it out of Detroit that same day! Friendly flight attendants!"
缺點： "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
缺點： "luggage did not arrive same time with me and not the same airport"
缺點： "Extremely long queue"
缺點： "Guests with no overhead luggage should be able to exit first."
優點： "On time"
缺點： "Boarding was a little slow and a few minutes late taking off but still made it on time"
優點： "On time. Good customer service. Easy route, no hassles."
優點： "The entertainment"
缺點： "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
缺點： "Never made it on this flight and in the end my luggage was lost."
優點： "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
優點： "Smooth flight; informative crew"
優點： "The stewards/stewardess were very helpful. The trip was very pleasant."
缺點： "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
優點： "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
缺點： "No entertainment."
缺點： "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
優點： "Both check in and gate agents were friendly and helpful."
缺點： "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
優點： "Crew was nice and friendly."
缺點： "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
優點： "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
缺點： "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
優點： "The movies."
缺點： "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
缺點： "The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business."
Delay and change of terminal last minute
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
They canceled our flights that went on anyway.
They canceled our flights but they flew anyway.
缺點： "The touch screen did not work properly"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "Usual faultless KLM experience"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Crew was ok."
缺點： "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
優點： "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
優點： "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
缺點： "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Everything excellent. Comfortable seats in business."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
缺點： "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
優點： "Good Experience"
缺點： "Nothing much"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
缺點： "They stole my money"
優點： "Helpful and smiling cabin crew."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "The bags where damaged from the staff"
優點： "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
優點： "Service of the staff was great"
缺點： "Turbulence, with all our technology we still cannot avoid this?"
優點： "Food was relatively good"
缺點： "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
I am not an airline worker, so I can not judge or give opinions on the job. I do think the overall company needs an overhaul to get their stuff together. It seems like everything is very jumbled, unorganized and unhappy, compared to other airlines. I have flown w/ American 3-5 times over the last 3 months. Every single time, there was something going on. My husband and I are flying American to London, in October, to visit our son. We told him to anticipate delays and cancelation.
Very nice crew and got us here on time
Kayak is awesome! AA ran late on my return by about an hour
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
The antiquated plane had no seatback shelf to place cellphone when wat thing movie. The plane was practically empty -- both ways.
Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!
優點： "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
缺點： "Snack would have been nice. Haven’t eaten since 6am before we left providence"
缺點： "Delayed. Sat on the airplane for over an hour after already being delayed 30 to board the plane."
優點： "Customer service was excellent, flight was on time."
缺點： "Nothing for this flight."
優點： "Crew was great."
缺點： "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
優點： "great stewardess"
缺點： "extremely cramped old plane with no wifi. Really folks?"
缺點： "Flight delayed over 2 1/2 hrs causing missed meetings"
優點： "They have Wow Bao in the airport."
缺點： "Being allowed to fly on the plane."
缺點： "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
缺點： "Delayed more than 2 hours"
優點： "Crew was great"
缺點： "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "No legroom in 17 E"
優點： "Flight attendant was great, plane was comfortable and clean"
缺點： "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
優點： "On time departure and arrival."
缺點： "Hard landing!"
優點： "Crew was very friendly."
缺點： "Seatbelt was far too short for someone plus sized."
優點： "The flight was on time. The crew was friendly."
缺點： "Too little legroom."
缺點： "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
優點： "No problems, arrived early"
優點： "Customer service, boarding and service onboard were excellent."
優點： "very nice crew"
缺點： "small jetcraft"
優點： "Very courteous crew.pilot was amazing!! Landed in tough wind"
優點： "Arrived early"
缺點： "American airlines lost my bag... Customer service in LAX is non-existent."
優點： "Had no problems. Everything went smoothly thank God."
優點： "boarding process"
缺點： "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
缺點： "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
缺點： "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
缺點： "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
缺點： "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
優點： "pretty comfortable seats"
缺點： "45 minute delay from Punta Cana Flight crew lets passengers switch seats and sit wherever they want. Screaming children were put in the row in front of me, which I know they didn't pay for(and I payed extra for my seat)"
優點： "Crew was excellent and live tv options"
缺點： "Temperature on flight was freezing cold!"
優點： "Boarding was easy and I liked the film selection."
缺點： "I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane."
優點： "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
缺點： "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
優點： "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
缺點： "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
優點： "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
缺點： "The customer service was terroble. My daughter was humiliated."
缺點： "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
優點： "Treated like a person not a ticket"
優點： "No complaints"
缺點： "It's was good"
優點： "Easy and efficient boarding"
缺點： "Delayed flight No food/drink service offered"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "were not served drinks"
優點： "On time and all fine. Excellent service and good food."
缺點： "I have flown Air Canada many times, and have never taken off on time. Most flights I have been on, were 30 -60 minutes late. Cabin service is usually minimal, lackadaisical, and indifferent. I would only fly Air Canada again as a last resort"
優點： "Comfortable seats with entertainment screens for everyone and friendly staff."
缺點： "Took an hour to de-ice. The snow was forecasted. I understand it's the airport operations, not airline, but there should be a better way."
缺點： "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Mostly everything"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "5 hours delayed because captin was late."
優點： "The crew was so nice and helpful. They are all wonderful people at LAX and Regina, SK."
缺點： "The plane was hot and cramped. The air didn’t work right causing the flight to be warm and sweaty. My tray table was broken and wasn’t able to hold food and drinks flatly."
缺點： "Flight was delayed for 3 and half hours."
優點： "Lowest fare"
缺點： "Online checkin failed, airport kiosk couldn't handle how names are written on Japanese passports (it's English) and had to wait 2 hours on the line to check in because they were down to 1 agent toward the end. Made it to the gate just as boarding started. Very limited entertainment options for modern day airlines. Uncomfortable seating."
缺點： "it took so long to taxi and get off the plane. it wasnt a full flight and it took 30 minutes to get off the plane after landing"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Gate customer service (Jaslon) at Newark Airport was great. When my flight from Newark to Toronto was late and I was going to miss my connection, Jaslon was very helpful by rebooking me on a better flight and having my bags transferred immediately. Second checked bag fee was reasonable,"
缺點： "You pay for everything - snacks, headphones, food. Slow counter service at check-in at Newark"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Love, love, love flying on a Dash-8. Perfect size plane provides flying without all the hassles. From check-in to baggage pick-up, our flight was perfect. Thank you Air Canada for an enjoyable experience."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Well organized and stress-free flow of people/services."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Again, ground crew took good care of me and saw me to the baggage pick-up. You have lovely staff."
優點： "Nice staff ...diverse too ..all good"
優點： "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
缺點： "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
優點： "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"
優點： "I liked the fact that my online check in was super easy"
缺點： "More friendly crew"
優點： "Check in was smooth and we were given extra leg space seats!"
缺點： "The flight took off about half hour late!"
缺點： "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"
優點： "From boarding to disembark net was ok"
缺點： "No refreshment on board"
優點： "In seat entertainment console with recent movies. Only food for purchase."
缺點： "it was a horrible experience and i will never fly with air canada again. best of luck"
缺點： "The flight was considerably delayed, so that we missed our connection, the airport personnel at Newark sent us all over the place attempting to pass off the problem onto somebody else- even encouraging passengers to go to Montreal and "figure it out from there." Bags were taken off the plane and then put back on...the subsequent flight (the next day) was also delayed, and required half he plane to sprint through Montreal to their connections. It was not worth it. Especially considering I tried to call Air Canada for some of my refund and the number they gave me was a fax line."
缺點： "Our entertainment system was broken."
缺點： "Not everyone travels with a portable computer. Upgrade your fleet to provide free in flight entertainment that you don't have to download an app for. Who wants to watch a movie on their tiny smart-phone screen? I'm not a five-year-old."
優點： "great seats much roomier than other airlines"
缺點： "They overbooked the flight and would not allow me to board even though I had booked my ticket months in advance."
缺點： "They over sold the flight and we couldn't board the plane."
優點： "there was in flight entertainment, had power outlets, and usb ports in each head rest"
缺點： "snack option was lackluster"
優點： "Staff was professional and courteous. The staff was helpful but were too busy dealing with the full plane load of passengers."
缺點： "Crowded middle seat that was uncomfortable to sit in. Sat next to severely overweight person, who needed two seas to be comfortable. I was squished. The seat belt was tangled up and I could not fix it to adjust it. Bell to call flight attendant was not working. The middle light bulb was burnt out. Took my book to read on this long flight but could not read. just sat in the dark when the lights went out. Boarding the plane seemed like planned chaos! No one (passengers) listened to instructions and these were poor given by those responsible to oversee the boarding the plane. Fight was delayed for half an hour with people coming on at such late time. Had to change seats to accommodate others - family with children. Dealing with disembarkation should be better and much too long. Those with connecting flights should leave first and can be identified earlier to prevent cheating. Those with children should be next. Those in the aisle seats then leave, followed by those in the middle and window seats. Loading the plane after the business class or first class should be according to seat number from the back of the plane to the front. this completely random boarding boarding clogs up the aisle with passengers and luggage. I thought in an emergency this plane would not be efficiently evacuated. You can call me Seelochan Beharry 604-261-6690"
優點： "Pilot kept in good communication with passengers"
缺點： "Crew was a bit stern and not as friendly as could be"