缺點： "Misleading. Didn't accept my frequent flyer Star alliance status."
缺點： "Long delay and more delay in boarding"
缺點： "Scoot is one of the worst airlines I have travelled."
優點： "Crew was great and seat and availability of baby bassinet was so helpful."
缺點： "There’s really no need for parents to wake up kids every second whenever there’s short turbulences. That’s really disturbing for the parents and children. It’s safety but there’s limits."
優點： "Entertainment system was provided on this flight vs the flight from Singapore to Columbo."
缺點： "Major issue involving booking return flight overall."
優點： "The flight was efficient and clean"
缺點： "Food was very bad, to say the least. Overall quality is decreasing ever since we started flying Silkair in 2016-17"
優點： "Nothing at all."
優點： "Nothing. Seat was so uncomfortable that we somehow wanted to reach our destination ASAP."
缺點： "Better seat, better food. Little bit spacey toilet."
缺點： "Delayed 1.5 hours and no communication as to why until we boarded (airport had been closed for Thai king to land...)"
優點： "Not much apart from the fact that we made it to our destination without suffering deep vein thrombosis."
缺點： "Being treated like a sardine. I mean, this trend is becoming ridiculous! How long before we're piled in standing up, like in the subway at peak hour? Two rear toilets for 180 people....poor."
優點： "Crew were nice"
缺點： "No in-flight entertainment."
優點： "Food was excellent."
缺點： "The giving out of food should be to all and not just kids first"
缺點： "No complaints. Excellent service. Need daily flights from Singapore to Visakhapatnam."
優點： "All of them"
缺點： "No one"
優點： "comfort. clean."
優點： "Food and service was good. SilkAir is always our first choice in the region"
缺點： "It would be good if seats had somewhere to hang a tablet"
優點： "Boarding and flight staff very friendly and efficient. Comfortable flight despite a small amount of turbulence. A good flight despite what I listed in my dislikes section"
缺點： "45 minute departure delay due to technical problem with the aircraft. I enjoyed my onboard meal but my wife did not. Silly Japanese game show as audio visual entertainment."
缺點： "they broke both my suit cases and have not paid for them I will never fly with them again never never"
優點： "Efficient and polite crew"
缺點： "No power outlets on the plane."
優點： "Good services from crew."
優點： "Good crew"
缺點： "No individual entertainment like behind the seat TV."
優點： "Everything was so flawless."
優點： "He service was good"
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
優點： "Good leg room,"
缺點： "Breakfast served is not good. no USB charging port."
缺點： "when fly is cancel, your on your own."
優點： "Nothing, steward and stewardess were nice"
缺點： "Food, seating, aircraft"
優點： "I loved the service"
缺點： "Food and crew was excellent"
優點： "It was a reasonably comfortable flight"
缺點： "There was very little entertainment"
優點： "I liked the check-in in cairns, the crew was helpful, and very friendly., The lovely lady told me what to do. I am not an experienced traveler"
缺點： "Short delay in boarding but no real problem. I didn't know that there was no on fight entertainment, I didn't know I had to have app on my ph."
缺點： "Food was terrible on Silk Air flight"
優點： "Meal service on a 1 1/2 hour flight"
缺點： "Nothing. Pp"
缺點： "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
優點： "SilkAir made up slightly for the delayed flight, so flight time was only an hour instead of approx 1 1/2 hours!"
缺點： "Flight was delayed for one hour."
優點： "efficient boarding, earlier than expected"
缺點： "noted a few times that on Singapore Airlines / Silk flights they alway run out of non-fish/seafood options. Why not reduce fish / seafood meals? This is really annoying if someone is allergic."
優點： "No leg room"
缺點： "Business class seats did not recline back far enough. Very uncomfortable, did not sleep."
優點： "Flight was speeding down the runway at 6:45 as scheduled. Very punctual. Easy boarding."
優點： "Everything was okay -- nothing was standing out."
缺點： "I expected better Indian food. It was okay, but inferior to Quatar airways and Indian Airlines food we had recently."
缺點： "Lovely airlines to fly. Elegance"
優點： "The flight arrived on time."
缺點： "Seat width, pitch and overall comfort is very poor. In flight entertainment is very very very food. The meal served are atrocious."
缺點： "The flight was delayed and the gate was changed. The change of gate announcement was also not very clear (because of their accent)"
優點： "Good service for a regional airline, much better than budget options"
缺點： "Flight was delayed by over 1hr due to technical issues."
優點： "We landed safely and on time."
缺點： "Boarding process and not being able to wear noise cancelling headphones during take off and landing. I fly all over the world and this does not seem to be an issue with other carriers."
優點： "Bypass Manila and fly straight to Singapore. Saved 6-7 hrs easy."
缺點： "Booked short flight back to Davao but Silk Air changed to 10 hr. delay over night in singapore and also 1 hr stop in cebu. That is why I never flew Singapore Air/Silk Air before because of long lay overs 12+ hours.This change was made at the last couple of weeks before trip."
優點： "Got me to Phnom Penh on time."
缺點： "Hard landing. Jarring."
優點： "This is a budget airline and they get you to where you going at good price"
缺點： "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
缺點： "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."
缺點： "No explaining delay before take off and after arrive"
優點： "I am grateful for small mercies. ... it was on time!"
缺點： "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
缺點： "Good service"
優點： "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
缺點： "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
優點： "Professional and very accommodating crew"
缺點： "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
優點： "Just expect , what is expected from a low cost carrier."
優點： "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."
缺點： "nothing, it was a short simple flight."
缺點： "The plane was COLD and no blankets to be found."
缺點： "On time"
缺點： "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"
缺點： "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"
缺點： "The air conditioner on this flight does jot okay"
優點： "short flight"
缺點： "the landing"
優點： "Decent price"
缺點： "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
優點： "Price was great."
缺點： "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
優點： "The plane didn’t crash and we made it to our destination"
缺點： "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
優點： "Basic no frills airline. Good baggage allowance"
缺點： "Very poor website"
缺點： "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
缺點： "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."
缺點： "Very little leg room, no complimentary water or snack."
優點： "The plane was new"
缺點： "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
缺點： "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
優點： "It was awesome, everything was great...."
缺點： "I was in line for the flight and they closed the gate without notifying me"
優點： "The flight was cheap."
缺點： "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
優點： "Exit row seats .."
缺點： "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
缺點： "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
缺點： "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."
優點： "Brand new planes"
缺點： "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
缺點： "The flight was a pretty good flight for budget"
優點： "Depart from Don mung airport on time"
優點： "Seats are comfortable. The crew was nice."
缺點： "They never check passengers, if the seatbelts are on."
優點： "1) seats 2) price 3) timing"
缺點： "1) food"
優點： "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
優點： "Nice new aircraft"
缺點： "Took far too long to get off plane and what seemed like an eternity for bags to appear"
優點： "Crew was friendly and helpful"
缺點： "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
優點： "Boarding process and crew are okay."
缺點： "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
優點： "On time"
優點： "The price was right and the aircraft are new B737s."
缺點： "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
優點： "The low price"
缺點： "We didn't start boarding until the takeoff time."
優點： "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
缺點： "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."