優點： "Good seats, comfortable w headrest adjustable"
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
缺點： "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
優點： "The crew was great!"
缺點： "We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!"
優點： "Yes all good"
缺點： "Nothing I can think on to improve."
缺點： "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
優點： "Seating had more space, the crew very relaxed and good humour as well as professionalism."
缺點： "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
缺點： "The flight was delayed."
缺點： "Gin availability"
優點： "Speedy boarding. Helpful crew."
缺點： "In-flight entertainment"
優點： "Crew was fine."
缺點： "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."
優點： "Getting off. Entertainment system."
缺點： "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
優點： "This was a quick flight - 39 mins I also got an upgrade too"
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
缺點： "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "Equipment was adequate. I liked the on board emergency instructions!"
缺點： "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
優點： "Good seat"
缺點： "Headset didn't work and no replacement"
優點： "The crew skipped me for breakfast and i had to ask for food."
缺點： "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."
缺點： "Short flight there was no entertainment but that’s ok"
缺點： "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
優點： "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
優點： "Good legroom on economy"
優點： "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
缺點： "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
優點： "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
優點： "The plane was late but from that point everything was fine."
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
優點： "We were rerouted through Philadelphia."
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
缺點： "Flight delays and cancellations."
優點： "Great service."
優點： "Great crew"
缺點： "WiFi not working"
優點： "Good and entertainment"
缺點： "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"
優點： "The help on getting on the plane and the pleasant staff on the flight"
缺點： "The food"
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
缺點： "It was very cold on the flight, even with the blankets we were given."
缺點： "eh. not enough space, like most airlines these days. Flight wasn't long enough to hate it though."
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Entertainment was good"
缺點： "Flight was late, seats was small, all time something smelled so much."
優點： "Price, new plane, interactive system"
優點： "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
缺點： "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
優點： "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
缺點： "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."