優點： "On-time performance, upgrades, staff"
優點： "Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Great service, easy boarding, good flight."
缺點： "Cramped seats, like everyone."
缺點： "Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!"
優點： "The flight was running late due to technical difficulties but they did take good care of us. Even the rescheduling of the connecting flight was easy."
優點： "Horrible experience"
缺點： "Cancelled flight couldn't get another one through them until 2 days later."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Everything went well From boarding to exiting the aircraft."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Crew and flight were great"
缺點： "Not great food, but that's ok."
優點： "Great flight"
缺點： "The fact that there were no snacks"
優點： "I paid extra $30 for having more room due to my kneecap problem. Instead my seat was too Tight and whenever I complained no action was made. Mir Said Emami Ph. D"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
優點： "on time, courteous and helpful flight attendants. Good food in the right amounts."
缺點： "never easy to sleep properly, but was able to rest and sleep enough."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Easy to board and pass through customs on the way to Canada. Crew was nice. Overall a pretty average flight."
缺點： "Entertainment system was broken for my seat. Screen wouldn't work properly. This was a problem in every seat I sat in."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
優點： "The crew were polite and friendly."
缺點： "It was a 3-hour flight, so there was no entertainment."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "It was good flight experience. Friendly staff and comfortable flight."
缺點： "The entertainment system was very old and kept freezing. It was difficult to use."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "It was a fast flight."
缺點： "Leg room."
缺點： "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"
缺點： "Many of us were refused boarding on the connecting flight. They gave away our seats. I arrived at the transvfer counter50 minutes prior to the flight. I was first. Gave excuse that bag must go with me. Customs confirmed that this is AC not customs. To add insult, they flight to Montreal was late, the flight to Boston was late, and finally my bag NEVER was on either flight so there excuse was an out right lie. I missed half the weekend home in over a month. AC doesn't value my time and I don't value their service. Every time I go back to this airline I realized why I left. Going to Asia; don't get suckered into using this route. BTW a friend on PVG-YUL-BOS never made it as well. AC still using a CRJ200 that can't land in weather. NOT A BUSINESS CLASS EXPERIENCE."
缺點： "The movie selection was limited. The stewardess were not very friendly and were hard to hear,"
優點： "Choices of movies were nice . Food was good ."
優點： "Spacious flight Cozy environment Comfortable sitting"
缺點： "Small plane. Poor service. rough landing"
優點： "Good entertainment"
缺點： "The flight attendants were not very polite. One of them spilled one of the dinners right next to me and hardly cleaned it up. I waited for her to come back to clean it but a few hours later, I just cleaned it myself (even though she spilled all of it)."
優點： "The flight attended during the flight were really nice"
缺點： "At the reception and flight registration the service was terrible not organized the service was poor people pushed each other with out organization. The lady pushed customers from one line to anothe"
優點： "Let the announcements be delivered in both language successively."
優點： "Departure was on time. Flight was fine on 777 aircraft."
缺點： "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
優點： "The staff offered a hotel and voucher for for 24hr delay but I was still unable to make up for lost travel time."
缺點： "I missed my connecting flight to Dublin because the plane was delayed nearly three hours. I received a new ticket for 24hours after my oringial connecting flight. When I arrived in Dublin my baggage had been placed on the wrong flight."
缺點： "Bathroom needed more attention to cleanliness"
缺點： "Flight was delayed for over 4 hours due to Air Canada fault, no crew at the gate to provide updates, forced to gate check all carryons, missed connection AND rebooked connection. Canada was lovely, too bad I can't say the same about Air Canada."
優點： "Everyone was very courteous to us. Very little turbulence on trip. Flying is very easy today more than Even 5 years ago. I will fly again on Air Canada"
缺點： "Small basic meals"
優點： "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
缺點： "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."
缺點： "Flight was great. Kayak was a nightmare to work with."
缺點： "Internet WiFi"
缺點： "Sits not suitable for long distance travel"
優點： "Seem to be a smooth and direct flight"
缺點： "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "I cant say nothing but can say everything was good"
缺點： "I cant say nothing but can say everything was good"
優點： "Great to always feel comfortable while traveling."
缺點： "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
缺點： "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
優點： "Flight was quick and the flight attendants were nice"
缺點： "I'm 6' tall and my head was above the headrest, so it wasn't super comfortable to lay back."
優點： "Service and respect very good"
優點： "The trip went smoothly and it was on time. The Crew was nice and efficient"
優點： "The friendliness of the crews."
缺點： "The landing was a little bumpy."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Always raved about my experience. This time was not impressed. The people who initially took our bags were great, there after... not good."
缺點： "Arrived at 0750, ahead of schedule and waited until 0915 to get off the plane due to an error with the gate and then a malfunction of equipment. Now waiting for our baggage for 40 min. still nothing. Disappointing start to an already short vacay."
缺點： "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "On time Friendly staffs"
缺點： "There was no provided entertainment"
優點： "Movies on personal device"
優點： "So grateful the flight waited for us because our flight was delayed because of mechanical problems. The take off and landing were great and flight attendants Were great also. Snacks were marginal but served with a smile!"
缺點： "Snacks and that our previous flight was delayed and the stress of not knowing if we would make our flight"
優點： "Very nice large roomy airplane"
優點： "On time, no delays."
優點： "Room for my luggage"
缺點： "The crew & boarding. Awful snacks."
缺點： "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
缺點： "milk products in the snack bag, gross."
缺點： "Landing at dulles - we had to deplane from the outside. Would be nice to have it connected so we walk from plane to covered ramp inside to airport. Didn't serve a snack and they usually do."
優點： "The flights were wonderful. Boarding process went smoothly."
優點： "One of the best flights I have ever been on! Everything was right on time."
優點： "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
優點： "The staff was friendly"
缺點： "Can't rate a flight that was cancelled 2 1/2 hours before it was to take off. They cancelled my flight, re-routed me to three flights going through la. I talked with a gate agent who got me an earlier flight to L.A bit the layover was huge. Was supposed to be in sac at 11am got here at 5"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I really like almost everything about flying with Lufthansa."
缺點： "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
缺點： "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
缺點： "seats were extremely uncomfortable"
缺點： "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
優點： "When I got on the plane"
缺點： "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
優點： "It was a good flight."
缺點： "No complaints."
優點： "Overall good flight. Very quick! :) nice pilot"
缺點： "Nothing in particular."
缺點： "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"