優點： "Nothing. It was a horrible experience."
缺點： "They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again."
優點： "Nice staff"
缺點： "China airline sucks, drop me off in the middle of nowhere wrong airport"
優點： "I like how curly they are running this business"
缺點： "Just happily kill everyone and end this money game"
優點： "At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better."
缺點： "not anything. was a great experience."
缺點： "Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting"
缺點： "terrible customer service"
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "The flight was smooth and a lot shorter. The staff were great."
缺點： "Nothing to not like !"
優點： "Crew was nice"
缺點： "Lost baggage. This happens though and I'm understanding. But there has been no assistance or appearance of any effort to locate my bag. At this point we don't know where it is. The second i asked for compensation so i could purchase a change of clothes they stated to try and blame me and refused to offer me anything. So yup. Don't recommend. I won't be flying on them again."
優點： "Good price"
缺點： "2 stops in china"
缺點： "Need to check baggage , so much trouble for no reason, it’s international flight -why can’t they check baggage once n for all?????"
缺點： "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."
優點： "See above........."
缺點： "See above................"
優點： "The flight attendants were nice."
缺點： "Once again, no vegetarian food options. And I was never informed upon purchasing my ticket that I needed to order vegetarian food 24 hours in advance, so this was twenty hours of traveling with no food . Luckily the nice flight attendants gave me extra bread, but that is not enough to sustain a human. Also having to go through customs twice in China during my layovers was terrible. The lines were long and the layover was too short, I almost missed my flight on both layovers."
優點： "Plane and flight were comfortable."
缺點： "Plane left 1 hour late and arrived to destination 30 min late."
優點： "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."
優點： "got us there on time, Customer care was helpful but wish there was an easier way to fix a problem at the airport instead of calling in to a help desk."
缺點： "they didn't have the arrival cards for me, which they usually do. Traveling with 4 kids by myself and having to do customs by myself without the time on the plane to work through the cards made it difficult. Also there was a typing error on one of my children's tickets that was an airline error but still requires a phone call from me and a fine to fix even with the plane leaving in one hour and having three other children at the gate waiting. There has to be an easier way to fix a mistake that happens in the airport."
缺點： "Refreshment and beverage served on board are limited"
優點： "Newer planes are good and comfortable. Legacy fleet is a little tired. Service is good food and entertainment is lacking."
缺點： "Routed through Kumming to the north for a trip to SFO. If you're sloppy booking you and turn a 12 hour flight into a 2 day trip."
缺點： "Traveling through China is a nightmare"
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Quick check in and boarding"
缺點： "Everything Else"
優點： "Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad."
缺點： "Crew was not too attentive."
優點： "Pretty decent legroom. Friendly flight crew. Helpful with information."
缺點： "Flight information changes last minute very common."
優點： "The actual flying."
缺點： "Not only dis I not like your severely lacking itinerary, it ended up costing me $500 additional dollars. I can't believe that you didn't add information on my itinerary that our plane would be landing in a different Chinese city than what was listed on YOUR itinerary. It showed only one stop in China rather than two. I'm still not sure if we were suppose to remain on the plane,depart and re board, or if we were to catch a connecting flight for the rest of our journey. As it happened, we ended up getting a hotel and had to buy another flight out of the country because we would have been in violation of China's 72-hour visa requirements. Otherwise, they could have gotten us on to our destination free of charge(minus the unexpected hotel stay). i have never really liked your shorthand style itinerary and if you choose to continue to play loosey goosey, I will not choose your website again. Additionally, I strongly feel that you should be held responsible for your lack of information, especially when traveling thru a foreign country."
優點： "Staff helpful. Flight comfortable."
缺點： "Flight departed 35 minutes late and we spent all of the time sitting in plane on tarmac. Also, not really a criticism of THIS flight, but on previous flight China Eastern list my bad and have not been very helpful in assisting me in recovering it."
優點： "Nothing about it"
缺點： "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
優點： "The flight was a normal, uneventful flight. I slept most of the way."
缺點： "The transfer process, as described in the prior segment, was much more confusing than it needs to be. The food wasn't very good on this flight, but I wasn't exactly sure what I was given to eat since I couldn't tell by taste. One star was given to boarding since I assume this rating also includes, checking in / transferring. The actually boarding of the plane was as normal as any other boarding I've had."
優點： "The Price"
缺點： "Most of the airport staff (ICN, KUN) were rude and seemed to not give a damn about your discomfort. they book two separate tickets from ICN to KUN then one from KUN to CNX causing me to deplane retrieve my lugagge and go thru x-rays and security lines, when my original tickets were from ICN to CNX. China Eastern is not ready to fly with the big boys. No Jetway's only air-stairs and busesat most airports, no info placards/signs in KUN. and any fast food would be gourmet compared to China domestic routes. Very, Very uvhappy with Seoul Korea to Chiang Mai flight, Lax to PVG to ICN flight was mediocre at best. NOT, I repeat NOT happy with this carrier in the least.."
優點： "Nothing. Never was boarded."
缺點： "Didn't even start my trip from JFK, much less get to Kathmandu. They said that I didn't have the proper visa, so was not even allowed to board the aircraft. I was booked to do a stopover in Kunming on a travel visa (72 hr.) enroute, but China Eastern demanded a regular tourist visa! So I was turned away and no refund on the fare. Even though I have done this sort of thing -- 72 hr. transit visa -- other years on other airlines. My exasperation on this knows no bounds, especially since I don't seem to have any recourse."
優點： "Nothing. Truly, nothing."
缺點： "The main thing, other than the unprofessional attitudes and untrained employees, was China Eastern charging me twice for the same piece of excess baggage. Because of their routing to my final destination, China Eastern, after me being assured in New York that this wouldn't happen, charged me twice for carrying my guitar as checked luggage. They are thieves, uncaring, and have the most ignorant customer service people in ANY industry. There were many horrors, but my time is valuable, so I will not go chapter and verse here. Just let me say that you should walk before ever considering the joke of an airline that China Eastern is."
缺點： "The airline didn't honor my ticket, and subsequently I had to purchase another ticket - this time at the counter which was outrageously expensive."
優點： "We departed on time, and boarding after we returned back to the airport the 2nd time was efficient."
缺點： "The flight had to turn around halfway back - due to "mechanical issues". Arrived home 4 hours late. English language ability of the crew is appalling. They generally don't speak any other than what is in their crew manual..."
優點： "Great on-board service"
缺點： "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
優點： "The seat was clean, comfortable, and had enough space that I was not crowded by those around me. The staff were pleasant, helpful, etc., etc.. from the checkin to getting off the flight."
缺點： "It was less than two hr flight, but the cold half hot dog they served for the meal left a little to be desired."
缺點： "China Eastern changed their flight twice: 1. 3/31/2017 MU 5078 the Orginal departure time was 20:55, but the actual departure time was 19:50; 2. 4/15/2017 MU 5077the Orginal departure time was 18:35, but the actual departure time was 17:19, and this made me to miss the flight on 4/15/2017. However, there was nobody informed me the flights were changed including KAYAK, I never get any email from KAYAK, this is really unaccepteble, and wasted my time to change flight."
優點： "Good flight, not very full which was nice."
缺點： "Poor food and bad layovers."
優點： "For the most part the flight was everything I hope it would be. No major complaints."
缺點： "Might flight was delayed by an hour, which was not too bad. We were kept waiting at the bottom of the stair, while standing on the runway at the plane. Were told flight was delayed do to wind, but we could see other flights taking off. Thought we were going to be taken back to the waiting area, but fortunately someone finally got the bright idea to let us just wait on board the plane. We all boarded and placed our carry on items overhead. Sat on the plane for about 40 minutes. Then an additional maybe 20 or 30 passengers boarded, who had not at the gate at boarding time. This was probably the REAL reason the flight was delayed."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "I dont understand why stop at japan for one hour. I was in san francisco for half hour and force me to pay out of my pocket another 1000 dollars to catch the next flight."
優點： "Got me from Kunming to Beijing."
缺點： "Crowded, late, no bus waiting on arrival in Beijing."
缺點： "Airplane flew in the sky for 2 extra hours before landing in qingdao. Delayed at qingdao airport with no explanation for 6-7 hours. Very poor service and attitude from the attendants. No one was present and when the manager came he gave no information and lied about why the flight was delayed. He said there were weather conditions but it neither rained nor snowed in qingdao or Seoul. The worst experience ever."
優點： "The food was pretty good. Except for one flight that served a sandwich filled with mayonnaise. The take off and landing from SF to Shanghai was pretty good. I couldn't feel them, so the pilot was excellent."
缺點： "Nobody there speaks ENGLISH! It was so bad! And staffs would try to ignore you since they couldn't speak English. I don't know how I got through this flight. But I would not recommend for anyone who has never flown with this airline, and does not speak Chinese. Also, I was constipated when I got to my second flight change bc of the little water that was provided on the plane."
豁免更改費用。 搜尋昆明飛往台北市 台北松山機場的彈性機票