優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
缺點： "Flight left a little bit late."
優點： "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
缺點： "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
缺點： "Less announcements to interrupt the entertainment."
缺點： "if the seat can be reclined a little more"
缺點： "We did not make this flight and had to take the train instead"
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "Clean plane, comfy seats and great staff"
缺點： "Everything was good didn’t hate anything"
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
缺點： "Same as above"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "The food and staff were great."
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
缺點： "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "Enough room for relax"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
優點： "Polite attendants"
缺點： "small leg room......"
優點： "Love the service provided by the flight crews. The landing was smooth and quick."
缺點： "Flight was delayed and the crew announced the same thing about it twice."
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "Great service and good food"
缺點： "Nothing felt like they were glad to have me onboard."
優點： "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
優點： "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
優點： "Treated with respect and calmness."
優點： "Excellent service"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "Service was friendly and enjoyed the USB charger."
缺點： "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
缺點： "VGML food was not good. Needs significant changes"