每天清潔，並在 日本飛往 台北的機艙內安裝HEPA高效濾網
日本航空, 中華航空和STARLUX Airlines都已經豁免了從日本 到台北的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "As always"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Quick efficient boarding. Smooth flight."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Riding on the 787 was superb."
缺點： "Everything was great!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
缺點： "The horrible JET LAG I have now lol."
優點： "Once again the service from the flight attendants was perfect."
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "That it was comfortable."
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "The crew and service."
缺點： "No entertainment. No snack either."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "The main entree was excellent."
優點： "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
優點： "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "I loved the crew, for the most part the food, and the large screen to."
缺點： "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
優點： "Amazing service"
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
缺點： "failed to give credit for cancel flight."
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "Crew was great and economy seats have above average legroom."
缺點： "Bathrooms could have been cleaned up a bit."
優點： "Service is the best"
缺點： "Mileage is the worst"
優點： "Service, entertainment, and seats are all great."
缺點： "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
優點： "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
缺點： "More frequent stops for water or drinks or at least larger cups. ."
優點： "The food is great! The plane is clean. The crew is super nice."
缺點： "The seats are uncomfortable, as with any seats in coach with other airlines."
優點： "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
缺點： "As with other airlines, flying coach is uncomfortable."
優點： "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
缺點： "Plane feels dated. A title tired."
優點： "Great crew, good food, easy to watch entertainment , and food better than most airlines"
優點： "Good food. Good communication."
缺點： "More water."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "excellent service - good food"
缺點： "aircraft a bit outdated"
優點： "Good service, 6 hour flight with 2 free meal!"
優點： "Service and food was good."
優點： "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
缺點： "Their food"
優點： "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點： "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點： "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
缺點： "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
優點： "Lots of leg room, great meal, and excellent flight attendant service."
缺點： "Nothing to dislike."
優點： "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
缺點： "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
優點： "Great flight crew, speedy and efficient departure procedure"
優點： "Big screen. Full soda cans. Not too cold. Space for legs"
優點： "Great seat and fairly decent food."
優點： "The staff was excellent."
缺點： "Food was blah and the seats were on the smaller side."
優點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
缺點： "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
缺點： "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
缺點： "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
缺點： "Seat was so narrow, my elbows were stuck to my torso the whole way"
優點： "Safe flight"
缺點： "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
優點： "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
優點： "The crew performance"
缺點： "15 minute delay"
優點： "food selection & crew courtesy"
優點： "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
缺點： "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
優點： "upgrade the food quality"
缺點： "Lights in cabin too bright while serving meals. Could turn it down a notch"
優點： "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
優點： "Great service overall . Crew was very nice."
缺點： "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
缺點： "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
優點： "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
缺點： "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
優點： "tye food was amazing!"
缺點： "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Everything was very good. I really enjoyed the korean music on the entertainment device."
缺點： "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
優點： "Everything like always"
優點： "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
優點： "From baggage check to arrival everything went smoothly."
"Great airline with friendly staff, on time departure. Unfortunately their website is really difficult."
優點： "The crew took care of us during a strange virus affected flight."
缺點： "I was not aware that I flew in Narita and flew out of another airport."
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
缺點： "If there was no delay."
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "Great service by the crew! Excellent food and flight was on time,"
缺點： "Film and movie offerings and music entertainment while on board should be improved with more selections."
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "Customer service was pretty solid."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
缺點： "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
優點： "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
缺點： "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "Services and respectful"
缺點： "Vegetarian food options."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Efficient, courteous crews,"
缺點： "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點： "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
優點： "Very comfortable. Lots of room, wonderful crew."
缺點： "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
優點： "Very friendly crew both on the ground and in the air."
缺點： "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
優點： "The boarding procedure is clever. After premium boarding the seats near windows board first."
缺點： "The on line check-in failed and no explanations."
優點： "Everything :)"
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
缺點： "Headset wasn't working propperly."
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "ANA operated flight was good - new plane, comfortable seats, good food, good service"
缺點： "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
優點： "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
"Booked this by accident, when I missed my Peach Air flight from KIX to TPE that morning. And am I glad I missed it. Eva has to be one of the best airlines I’ve ever been on. It was my first official impression of the Taiwan, and it set the bar high."
優點： "Flight cancelled"
缺點： "Contact passengers promptly and suggest solution"
缺點： "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
優點： "Very professional."
優點： "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
缺點： "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
優點： "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
缺點： "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The food was pretty good and the crew was very attentive. Checking was easy."
缺點： "Nothing really."
優點： "The food was great. The crew is great also. The seats are just economy seats. Hard to give them"
缺點： "There was a delay on boarding. Don't know exactly why as we where 40 minutes late when we landed in Seattle."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
缺點： "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
優點： "The seats were very comfortable."
缺點： "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
優點： "Checked and arranged seating accordingly."
缺點： "Crews could've been more friendlier and accommodating."
優點： "The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment."
缺點： "This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had"
優點： "Perfect Landing."
優點： "I saw Sanrio, the character goods all over like pillows and meals, which was good for Sanrio lovers."
優點： "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
缺點： "Boarding time always seem to slip a few minutes lately."
優點： "I travelled on Eva a few times a year, was used to and liked Eva."
缺點： "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
優點： "Crew was the best part. They were very friendly and helpful."
缺點： "Very limited English movie selections for such a long flight. Could not turn Chinese subtitles off for some. Very distracting. Seats in economy (according to online comparisons) are some of the best in the industry but I felt extremely cramped and uncomfortable for the entire flight. Long haul flights should not have seats this small. Also, for health reasons, all seats should have foot rests. It shouldn't be about money, people can die from sitting like that for so long. Also, the food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
缺點： "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
優點： "Exit row seats"
缺點： "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
優點： "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
缺點： "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
缺點： "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
優點： "Everything is perfect"
缺點： "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."
缺點： "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
優點： "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
優點： "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
優點： "Comfortable seats with adequate room all around for economy seats. Crew was hard working and responded to whatever requested. Entertainment system was great, great selection of movies, music and games to keep me occupied for my 10 hour flight."
缺點： "Only negative would be the mediocre meals otherwise great flights, great experience."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
缺點： "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
優點： "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
缺點： "Entertainment choices were too few, and there were only a few newly released movies."
缺點： "the food was a shame"
缺點： "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
優點： "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
優點： "It didn't crash."
缺點： "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
缺點： "I think Chinese people just don’t like Americans."
優點： "saet food and cabin crew"
優點： "Great food, nice crew."
缺點： "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
優點： "Crew was amazing"
缺點： "They lost my luggage"
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "economy seats and overhead compartment roomier than most other airlines. food is good."
缺點： "low sodium/no added salt food option for people with heart disease."
優點： "crew was efficient. economy seats are roomier than most. food is tasty."
缺點： "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
優點： "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
優點： "The new aircraft A380 was so comfortable."
缺點： "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
優點： "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"
優點： "The fruit was good unfortunately the fruit was about all I could eat because my booking didn’t show there would be food and I couldn’t request a special meal"
優點： "Good flight crew. Good food."
缺點： "No power outlet for electronic on plane."
缺點： "Big delay for more than one hour."
優點： "Flight details"
缺點： "Due to weather we missed connecting flight. Just Fly and Asiana Air would not help us with switching flights. They said the other flights the next day had ‘wait lists’ and said it’s best we just cancel the trip. After doing so, we saw both flights out the next day with ‘wait lists’ online for purchase at an extremely high rate. Never booking through them again."
優點： "Over all everything was great except for the above complaint"
缺點： "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
優點： "The food was excellent."
缺點： "The seat back wasn’t comfortable."
優點： "Comfort, crew, and entertainment were excellent for economy class. Good leg space considering Asian carrier."
缺點： "Food rivaled that of low cost carriers."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Crew was nice. Food pretty good"
缺點： "Every plane delayed."
優點： "The food was good and the service was super friendly and helpful. We really appreciate kind flight attendants. We also loved how comfortable the Incheon airport was during our stopover."
缺點： "There really isn't a lot of selection in the TV series section. It looks like a man chose 3 series that he liked."
優點： "Great Staff from check-in, gate & flight crew"
缺點： "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Very speedy check-in. Great airport. Boarding was quick as well."
缺點： "Food was okay, but chicken was too greasy."
缺點： "Very unorganized boarding process."
優點： "On time, excellent staff!"
缺點： "Improve the food menu. The entertainment screen is a bit small and old."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "On time"
缺點： "Korean food"
優點： "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
缺點： "Not being able to speak Korean. Good thing they understand English."
優點： "Soul to Los Angeles was very Good. I loved it. No complaints."
優點： "I have flown to china and back on this airline twice now. It is a very good airline. Flights were on time, and service was great. I would recommend it to everyone. My daughter just flew from china to here on it and she had a great trip."
缺點： "It was all great, including the price."
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
缺點： "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
優點： "Food o utstanding for economy....a as good as air France Movies selection excellent"
優點： "Great service"
缺點： "Dirty plane, floor and table were not cleaned"
缺點： "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
優點： "The food was good, and the crew was friendly. Boarding was on time."
缺點： "No leg room, no in flight entertainment."
優點： "The plane crew was awesome"
缺點： "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
優點： "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
優點： "Nice enough crew."
缺點： "Terrible food. It is a waste. Better not to have it at all or just give some good snacks. Aircraft seemed unclean and old."
優點： "I flew Cathay Pacific from New York to Seoul. It was an ok flight, Cathay Pacific has great reviews online, however the seats were cramped, the entire flight was full and the food was just ok. I stared flying Asiana Air between Tokyo and Seoul, and then I changed my return flight home to this airline. The airline had great service, delicious meals. I was even served meals on the 2 hour flight between Tokyo/Seoul both ways."
優點： "The service was very nice. I liked the extra room for legs and the seats."
缺點： "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
優點： "seats are comfortable for being economy"
缺點： "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
優點： "Great service all around"
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