It could be better if you let the seniors check in,like the family with children. I’m pertaining the seniors that are not in the wheelchair who are in the long line with other passengers. It will be greatly appreciated. Thank you.
缺點： "Food and entertainment"
優點： "Food is great. Crew are very nice."
缺點： "Advanced seat assignment"
優點： "Crew was friendly food was great, flight was safe."
缺點： "More room"
優點： "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
缺點： "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
優點： "As always Korean Air’s attention to detail is outstanding and impressive."
缺點： "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
優點： "They are always friendly and comfortable seating"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Service was great and flight landed safe. Korean food was delicious."
優點： "Good service, 6 hour flight with 2 free meal!"
優點： "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
缺點： "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
優點： "Quiet except for the kids"
缺點： "The meals"
優點： "I like the service, food, and entertainment."
缺點： "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
缺點： "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
優點： "How often i was fed"
缺點： "I wanted to upgrade and they said no even rhough it wasnt full"
缺點： "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
優點： "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
缺點： "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
缺點： "Flight was delayed 4 hours and I had to miss my connecting flight."
優點： "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
缺點： "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
優點： "Thank you very much. Im so Happy"
優點： "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
缺點： "Great flight! Great service! Great food!"
優點： "All services provided was excellent. Staff is well mannered"
缺點： "Taking Care of passenger was excellent. Staff is really supportive to passengers."
優點： "I loved the aircraft and the great service. They offered great food and the service was fast"
缺點： "Everything ok"
優點： "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
缺點： "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
優點： "upgrade the food quality"
優點： "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Window seats in business class have direct isle access without having to disturb your neighbor."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "service, food and great staff"
缺點： "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
缺點： "Food was not that good. poor film selections."
優點： "I liked everything, their friendly and professional service a board!"
優點： "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
優點： "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
缺點： "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
優點： "The ladies all smiling and very very polite. Best airline I've flown on."
缺點： "I have no complaints."
優點： "Very friendly service."
缺點： "Korean Air needs to improve check-in. Didn't realize that Morning Calm could be used after early check-in even though kiosk didn't give boarding pass. Once we did and switched out of the SLOW regular line it went great."
優點： "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
優點： "Seat spacing is actually sane - so much better than US airlines"
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
缺點： "Comfortable seating in Prestige class with attentive pleasant crew and nice entertainment"
優點： "Korean air's service was the best in the world"
優點： "Flight to Seattle was great. Food and staff and flight were nice."
缺點： "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
優點： "Everything was good, I enjoyed my long flight"
優點： "2engine prop plane run by Alaska Airlines was fun. Great views the whole way at low altitude. Flight too short for food or entertainment, irrelevant."
缺點： "No problems."
Crew was good. Indian vegetarian meal was horrible.
Not a fan of given an iPad to watch movies. Trouble some to hold/place and eat.
Friendly staff. Could improve on the leg room.
Food for Dinner was repeated in the next lunch too.
優點： "Great seating"
缺點： "Free internet in long flights"
優點： "Amazing crew. Seat needs more padding."
缺點： "Memory foam seats"
缺點： "20 min late but acceptable for a 15 hr flight"
優點： "Amazing crew. On-stop flight. All premium economy for reasonable price."
缺點： "Silk air"
優點： "Friendly service and not a super crowded plane."
缺點： "In-seat entertainment was not working for me, and boarding process could be drastically improved."
優點： "The crew were excellent"
缺點： "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
優點： "All crew members are very friendly and helpful, good service."
缺點： "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
優點： "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
缺點： "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
優點： "I like everything in Singapore airlines"
缺點： "Delay could be complimented by faster speed"
優點： "Great crew and cabin!"
缺點： "Meals were just ok"
優點： "See above"
缺點： "See above"
優點： "Boarding. Timely departure"
缺點： "Entertainment selection."
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
缺點： "Cabin little bit cold"
優點： "In flight entertainment systems"
缺點： "I had beef with mashed potatoes but I found the beef was quite tough."
優點： "Spacious economy class seating and great service"
缺點： "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
缺點： "Delayed 2 hours behind schedule"
優點： "Excellent service and attitude from ALL crew! Roomy premier economy!"
優點： "Business seats were excellent"
缺點： "All was good!"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
缺點： "Nothing! Best daytime flight to europe! And home before midnight"
優點： "Crew, cabin and food."
缺點： "Lack of entertainment console at each seat"
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
優點： "Personal Touch!"
缺點： "No such!"
優點： "Very comfortable great personal service. Smooth flight,on schedule."
優點： "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
優點： "Crew, plane, punctuality"
優點： "Overall just a really great experience."
缺點： "Nothing negative to report."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
優點： "Almost everything"
缺點： "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
缺點： "Food was meh. Above average, but still not amazing."
優點： "great service. new plane. excellent video system."
缺點： "not much to complain about."
優點： "Friendly staff, excellent customer service, great food"
缺點： "the gates the time intervals and the connections..."
優點： "Amazing crew, great service. Really good food"
優點： "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Always a great experience with an Asiana flight
優點： "The service and the entertainment options."
缺點： "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
優點： "A very comfortable flight with no turbulence!!"
缺點： "I loved the crew!! Hard working and attentive!!"
優點： "Smooth landing and take off"
缺點： "Entertainment. Not able to choose and no wifi"
缺點： "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
優點： "Nice crew"
缺點： "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
優點： "economy seats and overhead compartment roomier than most other airlines. food is good."
缺點： "low sodium/no added salt food option for people with heart disease."
優點： "crew was efficient. economy seats are roomier than most. food is tasty."
缺點： "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
優點： "Crew was very helpful and kind."
缺點： "Improve entertainment.. more shows with subtitles ."
優點： "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
缺點： "In flight entertainment system was a bit outdated."
優點： "Already commented in the Hanoi to Seoul part. Sorry."
優點： "Nothing! I was upset the whole trip!"
缺點： "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
缺點： "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
優點： "on-plane service is good"
缺點： "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
優點： "Tons of leg room."
缺點： "No soap in bathroom"
缺點： "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
優點： "All staff were very nice and kind. Best experience!"
優點： "Great airline staff, good food, smooth flight."
缺點： "Fewer movie selections than other airlines. Would have liked a small pouch of personal kit—toothbrush, eye mask, etc."
優點： "Good flight crew. Good food."
缺點： "No power outlet for electronics"
優點： "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
缺點： "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
優點： "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
缺點： "Big delay for more than one hour."
優點： "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
缺點： "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
優點： "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
缺點： "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
優點： "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
優點： "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
缺點： "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
優點： "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
缺點： "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
優點： "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
缺點： "Food disappointing"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "Every flight with asians was delayed."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Overall smooth flight and pleasant staff"
缺點： "Seats weren't totally clean"
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "They got the special meals right & most flight attendants were efficient."
缺點： "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
缺點： "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
缺點： "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
優點： "They were nice about my bags. The airport was good. They took me to Paris."
缺點： "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
優點： "Great service"
缺點： "Dirty plane, floor and table were not cleaned"
優點： "Asiana airline service was great. Attendants were so kind and gentle."
優點： "Everything was went well."
優點： "Great experience. Would definitely fly with them again!"
優點： "food and crew"
Keep up the great work !!!
優點： "Seats were very comfortabe"
缺點： "Food was not great. It took over an hour for the bags to come through at JFK."
缺點： "Economy seating is extremely narrow!"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Hardware was excellent. One of the most comfortable First Class seats for sure."
缺點： "CX first class is designed more for individual travelers so for couples who want to sit beside one another there will be an aisle in between them. The Boston BA lounge is horrific and depressing so it should be avoided."
優點： "The crew was great. They were very quick to respond to any requests and were very accommodating."
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Everything, thank you. See you next time. The best airplane"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "The crew was excellent...very flexible with meal service and appropriate presence during the long 14 hour flight."
缺點： "Quality of movie options not very good."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
缺點： "Delayed flights and food service suck"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Smooth flight and service."
缺點： "Only one water closet was available and there were no amenities given such as socks or toothbrush as other international flights provide."
優點： "I traveled this time with my wife and 8 year old twin daughters. For the long haul flight from Boston to HongKong, they let all families with children (including us) board earlier, which not all airlines do, and which was much appreciated. It wasn't as big of a deal for the HongKong to Taipei puddle jumper. Crew was very attentive, responding rapidly to calls and rebooting the entertainment system when needed. They were also quick with providing water and ramen noodles when we needed them. Seats were OK, a little short on leg room on the 777, better on the Airbus 350's. In flight entertainment options were very good for the adults, decent for the kids (they seemed to be struggling to find things to watch)."
缺點： "Food options are disappointing. The congee breakfasts have insipid, watery rice and dull flavored savories, and the sausage-and-egg breakfasts aren't much better. Dinner options were also disappointing, with so-so pepper beef and chicken that was not much past good. Snack options mid-flight were OK; they were generous with potato chips, caramel popcorn, chocolate and cookies, but the apples were mealy and there wasn't much in the way of healthy snack options."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "The excellent service offered by the Cabin Manager, Amy and her team. They cared about the needs of the passengers in the 15-hr long flight and responded quickly to requests raised by passengers."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Flight Attendant gave us good excuse!!"
缺點： "Bad service and cheap food."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Very professional and attentive, also thoroughly enjoyed the food provided."
缺點： "Ah there was a lot of crying babies, but that isn't the airlines fault"
優點： "CREW AND PLANE"
優點： "Movie selection"
缺點： "The crew. I will never fly with this airline again"
優點： "Nice crews eating for a big guy."
優點： "There wasn't much to note. uneventful and ok service"
缺點： "There wasn't much to complain"
缺點： "I lost all my bags. FIXED IT"
優點： "Great crew. Super friendly."
缺點： "1-hour delay due to inclement weather"
缺點： "baby food could have been served baby bassinet installed only after asking multiple times"
優點： "Yes everything was perfect"
缺點： "Everything including food was excellent"
優點： "The food and the selection of movies"
優點： "customer service was great and the food :)"
優點： "Every thing normal and in time"
缺點： "Food was everage"
缺點： "No usb chargers on plane"
優點： "good people /service, good food and comfortable seating nice experience all in all"
優點： "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
缺點： "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
優點： "Everything was great."
缺點： "Waited on the plane for a while before takeoff"
優點： "The crew are very friendly and in general and the flight was very nice"
缺點： "Need to have a bigger seats"
優點： "Attaturk airport, nothing about the flight itself"
缺點： "Rude staff & flight attendants."
優點： "Comfortable seats, good food and in flight entertainment"
優點： "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
缺點： "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
優點： "Crew was good"
缺點： "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
缺點： "crew was so helpful"
優點： "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
優點： "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
優點： "Boarding was smooth. Staff friendly. Great selection of movies."
缺點： "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
優點： "Food was good but needs bigger portion."
缺點： "Not many choice for drinks, some fly attendance need to know smiling is good ."
優點： "food was good"
缺點： "wifi was announced but did not work"
缺點： "Comfort, service, food"
優點： "Pleasant, very standard flight, arrived safely."
缺點： "Flight time left origin very very late at night, would suggest to leave earlier in the day"
優點： "Staff was friendly"
缺點： "Seats too narrow and no leg room."
缺點： "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
優點： "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
缺點： "No wifi at Istanbul airport."
優點： "Everything was very good"
優點： "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
缺點： "No complaints"
優點： "Great experience for my first international flight."
優點： "Very professional. Also the transfer in Istanbul was very easy."
缺點： "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
優點： "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
缺點： "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
優點： "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."
缺點： "There was not enough milk while they know there is alot of kids"
優點： "Food, service, comfort packs."
缺點： "Not much Very decent efficient operation Always room for improvement"
缺點： "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
缺點： "Worst wheel chair service"
優點： "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
缺點： "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
優點： "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
缺點： "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
缺點： "not all the crew spoke English"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
缺點： "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
優點： "Loved the seating space"
缺點： "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
優點： "good selection of movies free drinks"
缺點： "food was not too good"
缺點： "Delayed a couple hours."
優點： "Almost everything. Food ..."
缺點： "Was great overall."
優點： "food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space."
優點： "I liked the food"
缺點： "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."