the only real issue was baggage claim. we waited 45 minutes for our bags to arrive, but they did arrive, which was good.
Trip from hell, sorry to say. Halifax - Toronto left late (the new normal…). Toronto - Austin cancelled. Re-booked through Chicago. Flight left more than an hour late. Chicago - Austin left two hours late. Arrived in Austin around 1 am. Ended up traveling - Airport to airport - 15 hours. Food in Chicago left me with upset stomach, so I ended up spending more time in the privy than in my seat. Attendants though supportive. A woman sitting next to me said that her flight from Toronto to Austin was also cancelled last time she flew that route. Makes you think twice about going somewhere. I am 71 so I know how much things have changed. Not entirely the airlines’ fault, but to some degree yes. Maybe sell less tickets, but deliver on the tickets you sell. I failed to avoid going through Toronto this time. I usually go through Montreal. Toronto has a really bad reputation, in many areas, and I was reminded of this the hard way.
Flight was cancelled. Rebooked via Toronto. Total delay was in excess of 12 hours to get to my final destination. Simply unacceptable.
On time departures, early arrivals, great crews. Can't ask for any better
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
優點： "Staff are very nice"
缺點： "Delay in flight of more than 45 minutes"
優點： "Everything was great. From food to entertainment was great."
缺點： "if the flight is on time. I was delay more than 10 hours"
優點： "Got the seats I wanted, movies were good. Staff was friendly"
缺點： "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."
優點： "Nothing much"
缺點： "Please train this guys for customer service and fix there attitude."
缺點： "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Great service"
缺點： "Not enough time to the flight from Halifax to west plam beach"
優點： "Seats were comfortable. Food was OK."
優點： "Exiting the plane and terminating my transaction."
缺點： "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."
優點： "Seat was comfortable, leg room adequate. Crew helpful."
缺點： "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
優點： "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Boarding process."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "I travel a lot. I have to say both Air Canada and Kayak did a excellent job to remind me via email and text message to check-in online 24 hrs before my departure, never fail. Kayak also keeps on updating me about my flight on time or not, gate number etc. As a traveler, these features are very important. keep up with the good work!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
缺點： "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
優點： "Good breakfast."
缺點： "Cabin was cool"
缺點： "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"
優點： "The smooth take off & landing"
缺點： "Too hot and cramped"
缺點： "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
缺點： "Lousy food and no snacks"
缺點： "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
優點： "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
缺點： "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
優點： "A very typical flight."
缺點： "No complaints."
優點： "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
優點： "The t flight was completely uneventful-the best kind."
缺點： "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
優點： "when I landed"
缺點： "First off the the plane was mid takeoff and stopped which terrified the passengers and crew. Then we learned the plane had technical issues which lead to a 50 minute delay, then air canada did nothing as in terms of compensation. My audio jack for the entertainment system was broken, seat 19F on flight 617 by the way... Then I got up to use the washroom and when I came out I had to wait 30 minutes at the back of the plane standing until the servers were done serving drinks and snacks/food. Then the landing was terrifying as the plane was swooping/shaking much more than normal, even the board crew looked a bit worried. Could NOT wait to be done of the flight, one of my worst ever."
優點： "Very satisfied with the flight."