Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
缺點： "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
優點： "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點： "All are professional."
優點： "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
優點： "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
缺點： "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
缺點： "Great service on Korean Air as always."
缺點： "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
優點： "Creew, food , prompt service"
缺點： "More frequent stops for water or drinks or at least larger cups. ."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
缺點： "It could have been better if it was a Korean Air flight."
優點： "service/food excellent"
缺點： "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
缺點： "Inconsistent entertainment system"
優點： "Not long waiting for the flight."
缺點： "Flight was delayed a bit."
缺點： "would not accept my confirm check in on line"
優點： "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
缺點： "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Very helpful crew. Good leg room"
缺點： "Entertainment system did not work, so I was moved to another seat."
優點： "Attendants friendly, cabin clean"
缺點： "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
優點： "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
優點： "The service is great. The food good. The seats are standard sleeper seats, so also good."
缺點： "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
缺點： "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
優點： "The leg room was pretty generous compared to other airlines."
缺點： "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
優點： "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
優點： "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
優點： "The service and entertainment"
缺點： "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "I liked the fewer seats. Ready to get out of."
缺點： "Constant turbulence made going to the bathroom troublesome"
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
優點： "Timely and professional services,well polite and corteous staff"
優點： "Staff very helpful in every way."
優點： "upgrade the food quality"
優點： "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
優點： "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
缺點： "The Entertainment selection on a long flight is limited!"
優點： "The service of overall the price"
優點： "the food was excellent"
缺點： "I was upset with the lack of live television/satellite channels."
優點： "Power outlet under economy seats"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Service much better than any other carrier I have flown with.."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well."
優點： "Friendly crew members, great food, and lots of entertainment choices"
優點： "Bathriom cleanliness and the good work of the stewardesses"
優點： "comfort, service, easiness"
優點： "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
缺點： "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
The check in is a disaster no one around to help you and it makes you not want to travel anymore.
The flight was delayed. Because of this we missed out connecting flight to Rome. We got rebooked the following day. Wasted a whole day of vacation and did not get a credit for the hotel I had booked in Rome. Terrible experience
Very little time to connect withy the Orlando flight made my loose connection.
Cancelled. No one notified me. Had to buy another ticket. I’d like a refund. IMMEDIATELY
Aisle seat other passenger kept bumping into my shoulder as they walk by with no regard or sympathy to apologize for bumping into me
優點： "The crew seemed to make the best of their situation"
缺點： "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
缺點： "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
缺點： "The experience was excellent."
缺點： "We were delayed because we were waiting on a crew member. It was kind of ridiculous"
優點： "Crew was very nice and plane was clean."
缺點： "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"
優點： "Leg room"
缺點： "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
優點： "Crew was nice. Had no problems with my carry on."
缺點： "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
優點： "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
缺點： "Lack of adjustable headrest on seat."
優點： "Very friendly professional crew. Very comfortable business seats."
缺點： "Nothing on this flight"
缺點： "Everything was perfect and on schedule! Thanks for the wonderful experience"
缺點： "I know this flight was considered local so they get away with no serving food but Phoenix to Honolulu is 7 hours long. they need to consider that other passengers took that flight as connection to a previous flight mine was Charlotte to Phoenix 4:45 duration"
缺點： "One crew member was rude, another confused. The grey blazer crew member was friendly"
缺點： "No internet on plane"
優點： "Flt on time crew and staff very polite"
缺點： "Very small plane, economy seats only."
優點： "Crew friendly.Flight arrived early.Boarding was smooth."
缺點： "Seats not comfortable."
缺點： "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
優點： "Quick takeoff and landing. Very smooth ride and friendly crew."
缺點： "Flight was delayed"
優點： "The empty sit next to me"
缺點： "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
優點： "On time, even early arrival."
缺點： "Couldn’t get a WiFi to work in flight to watch a movie."
優點： "Ability to upgrade to first class"
缺點： "Security taking forever"
優點： "The crew was friendly and informative. They were very helpful. The"
缺點： "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
缺點： "don’t know! didn’t get to phoenix because of plane issues"
優點： "Crew and other personnel"
缺點： "I was not able to select a seat 24 hours before flight"
缺點： "Space on coach seats was awful."
優點： "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
缺點： "American Airlines service was horrible, both on the ground and in the air."
優點： "The boarding process was easy because it was such a small plane and it was not full."
優點： "Wonderful, again. Will fly American any chance I get!"
優點： "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
優點： "All good, excellent crew and on time."
缺點： "The food, of coarse!"
優點： "- Got to the destination early."
缺點： "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."
優點： "Very pleasant cabin crew. Flight right on time."
優點： "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
缺點： "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
優點： "Nice airplane, it appeared pretty new. Everything was clean."
缺點： "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
優點： "Aircraft comfort and entertainment options"
優點： "got to my destination... eventually.."
缺點： "boarded us then deboarded bc pilots were "at their hours" (why did you make us board if you knew they were close to their hours). handed out 1-800 number cards to rebook. Had to sleep in the Chicago airport on the floor. American Airlines did not offer hotel, no food vouchers, not even a blanket... very disappointed with how they treated everyone. I couldn't even buy a blanket bc all of the stores were closed. I understand that flights get delayed and things happen.. but at least give me a pillow and blanket to sleep in an airport when you force me to stay in an airport for 12+ hours."
優點： "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
缺點： "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."
缺點： "Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi"