Excellent service. Very attentive flight attendants.
Excellent except for food
It was perfect. Thank you so much!
Premium economy is so nice.
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
缺點： "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
優點： "33" seats"
缺點： "Boarding took forever and flight was delayed"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Everything was excellent no complaints"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "Best airline I have ever flown."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "food is above average."
缺點： "Cramped leg room for long flight"
優點： "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
缺點： "There was no vegetarian option for food."
優點： "Food Service Crew actually cares about you"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "Once again the service from the flight attendants was perfect."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
優點： "Asian vegetarian meal"
缺點： "limited rest room facilities"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
缺點： "Could not enjoy the music and NHK news on the plane."
優點： "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
They changed plans after I had checked in and had my confirmed seat. They changed my comfort seat to main cabin and even though there were 4 available comfort seats showing, I wasn’t able to pick one. When I asked at the counter if I could switch back to my comfort she said no.. bc someone else may have higher status than me which is ridiculous bc I was originally comfort. On the flight, I asked the flight attendant to switch and he said once they closed the doors he’d let me know, and he never said anything to me again. Plus we were an hour late arriving, because apparently we weren’t cleared to land and we had to circle. Not sure what’s up with Delta lately, but this was a crappy experience.
It’s different compared to Southwest flights. Comfortable seating. Nice staff. Drinks and coffee free.
Crew was rude, and continued to bang into me as they passed and ram the cart into my seat.
Sat on ground at Lax for 40 min after landing because some one was at our gate. After a 3 1/2 hour flight it sucks to just sit there and wait for no reason that the pilot could give us. So much for ever getting out of the airport on time.
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
優點： "I wouldn’t know t"
缺點： "To let me on the flight"
缺點： "The pilot take off, navigation in the air, and landing were horrible ."
優點： "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
缺點： "Drink and snack service, but captain was concerned about "bumps""
缺點： "So uncomfortable with tiny seats"
缺點： "Hand out headphones, my phone doesn’t have compatibility."
優點： "price great; direct flight;"
優點： "On time, comfortable flight. Great crew and service."
缺點： "Nothing. Everything was great."
優點： "They were awesome"
缺點： "Nothing I was at my best on the best airline and crew"
優點： "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
優點： "Crew was great as always. Friendly and professional"
缺點： "We had a delay that complicated our getting home but all ended up OK"
優點： "Boarding was fast"
缺點： "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
優點： "Crew was amazing and super helpful."
缺點： "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
缺點： "Leg room was lacking."
優點： "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
缺點： "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
優點： "Left ontime great breakfast. Good service No complaints"
缺點： "I loved the trip No negative comments."
優點： "Cabin service was decent"
缺點： "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
優點： "I liked that I was able to check my carry-on to for free"
缺點： "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
優點： "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
缺點： "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
優點： "Everything. Pilots and crew"
優點： "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
缺點： "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
優點： "I enjoyed the upholstery and comfort of the chairs."
缺點： "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
優點： "I liked getting home"
缺點： "I didn’t like the delays without warning or any benefits at the end."
優點： "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
缺點： "The plane was delayed several hours."
缺點： "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
優點： "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
缺點： "If some takes up two seats , then they should buy two seats. Very simple"
缺點： "There was no gluten free snack option."
缺點： "Extremely long queue"
優點： "Friendly staff.."
優點： "Good service, on time, clean planes"
缺點： "The commuter Jets seats are really small unless you pay for Delta Comfort"
優點： "Free pretzels and drink"
缺點： "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
優點： "The fact that there were no delays!"
優點： "Great gate agent at JFK on the layover."
缺點： "No assigned seats on second flight til we got to JFK."
優點： "Left ontime, arrived 30minutes early."
優點： "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
缺點： "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
缺點： "Delay from Seattle to pasco."
優點： "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
缺點： "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
優點： "The complimentary entertainment was great, made the flight enjoyable."
缺點： "The con was the need for a connecting flight and the second plane didn't have the same perks."
缺點： "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
優點： "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
缺點： "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Boarding: I was asked to check my carry on complimentary. I assume the staff believed my handbag was too big. Crew: n/a outside of the snack service. Comfort: the turbulence was so bad I was nauseous. I looked for the bag behind the seat and it looked used. Food: n/a except for the complimentary cookies. Those taste good. Entertainment: only allowed for Sprint/T-Mobile customers for some reason. My flight two days before included entertainment so this was disappointing. American Airlines spelled my name incorrectly which resulted in me being unable to use pre-check on both flights. I am overall disappointed with this experience.
The flight was an hour late getting into New Orleans. We landed in Philadelphia 30 minutes late. We sat on the tarmac for 20 more minutes. I ordered a wheelchair because I cannot walk such distances. None came after 30 minutes. I had to walk in short spells to get to baggage. It was a disaster flight. Lucky it was not cancelled.
優點： "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
優點： "Turbulence Ear popping"
優點： "Smooth ight"
缺點： "Need to add cabin service"
優點： "The cleanliness and the seat arrangements"
缺點： "Snacks could have been given & Small bottled water."
優點： "Always a friendly crew"
缺點： "A slight delay that they could have been quicker to alert us of"
優點： "Entertainment Screen in the seat back in front of me"
缺點： "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
優點： "Ground crew was great, they kept us informed about our 3 hrs delay"
缺點： "Get a crew in in less than 3hrs Some people has plans"
優點： "The flight was short."
缺點： "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
缺點： "boarding, seating, entertainment"
缺點： "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
優點： "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
缺點： "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
優點： "Width of the seat is nice"
缺點： "Boarding process is not great and delays while already boarded are terribly frustrating"
優點： "Movies were great!"
缺點： "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
缺點： "Snack options aren’t good."
缺點： "Space in seats"
缺點： "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
優點： "Crew was courteous Boarding was effortless thanks to the AA app"
缺點： "Multiple flight and boarding delays Aircraft needs cleaning/update"
優點： "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
優點： "Availability of WiFi"
缺點： "Tightness of seats especially with so many people coughing."
優點： "Airplane food was good"
缺點： "I was in the air 24hr, the trip was as good as it gets."
優點： "Liked the flight. Very nice crew."
優點： "Left on time and got us to Dallas safely"
缺點： "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
優點： "Why does a plane run out of Food and wine?"
優點： "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
缺點： "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
優點： "Good service . Timothy was excellent . Hostess ."
優點： "Excellent flight. No complaints!"
缺點： "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
優點： "Very smooth fast check in"
缺點： "The food"
優點： "Boarding process was smooth and fast"
缺點： "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
優點： "Older smaller plane, no wifi"
缺點： "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
優點： "Timely and prepared flight."
優點： "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
缺點： "a bit of a delay to weather, but that is understandable"
優點： "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
缺點： "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
優點： "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
缺點： "Fact that I have to fly different airlines in the future"
優點： "We made it home."
缺點： "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
優點： "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
缺點： "Inattentive flight attendants, overhead space was not well managed. Cash only"
優點： "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
優點： "Great seats."
缺點： "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
優點： "Left on time arrived on time"
缺點： "Air conditioning didn't work on Charlotte to ft wayne leg."
優點： "Everything was on time. American sometimes has free movies you can watch"
缺點： "Nothing. Everything was good"
缺點： "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Delayed because of some passengers being held up or late coming to security. Not fair to all of us who arrived over 2 hours early
In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.
Easy online check-in. A cup holder at seat/ on outer side of tray to hold coffee when trays have to be in upright position & when first on board and having a place to put drink from the terminal while organizing bags before sitting. [Previous question of survey needs N/A option as we didn't have any food. I put 'mediocre' but was looking for N/A as we didn't have food onboard so cannot comment on this]
Communication - 20 minute delay turned into over 1.5 hour delay with minimal communication
I liked nothing about this arrangement. I will never use Kayak or Air Canada again. I don’t recommend either
The touchscreen on the airplane was horrible. Lots of problems getting it to work right. It was a long flight and only one cup of drink was offered with no ice. I didn’t order the food. Crew was friendly. On flight from Toronto to Dallas the touchscreen didn’t work at all. Crew not as friendly. From Dallas to Austin I had a connecting flight with another airline in a short period of time. Luggage was lost. Customer service when called 3 times were dropped the first two times. Very difficult to get ahold of anyone.
缺點： "Took 45 minutes to get through Calgary security, long line ups"
優點： "Everything was great. From food to entertainment was great."
缺點： "Food had little taste. Movies were not that current and selection was sparse"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Plane was nice, clean, good entertainment options, departed almost on time, arrived on time."
缺點： "Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me."
優點： "I wanted to let you know that we tried to make a chuck in and could not be made online. our flight left vancouver to Israel via Zurich. we were three adults and a nine year old girl, we separated all of us, only at the airport, we managed to get the girl to sit with her mother. that it's my daughter, i see it sternly, we can not be done twenty-four hours in advance of chuck in, and they separate us all, you are bad, and will consider in the future to continue your service, will i weel not recommend you to our friends. your company is turned on by bad people. we telephoned, and it was impossible to correct the mistake that your pepole made , only at the airport we were able to get a partial answer."
優點： "Pizza was terrible."
缺點： "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
優點： "Comfort and service"
缺點： "Had nit boarded any cognac or gochuchong hot pepper paste."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Friendliness of staff My familly got to follow my flight very closely."
缺點： "Delays and harsh trubulance (altough i know that wasn’t air Canada’s fault for the weather) The changing of gates and the changing of boarding time without being updated on the application. The changing of the gate was changed moments before the boarding"
缺點： "Steward. & meals"
優點： "Movies available. Food available for purchase."
缺點： "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "Flight left late for delays in luggage loading? Poor excuse. Then we had to sit and wait for departure time from Toronto which was off by 30 minutes. Continuous rebooting of the entertainment system which was slow to begin with."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Extremely helpful and accommodating! Thanks to all!"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "the cew was nice"
缺點： "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Couldn't move. Had the seat in front of me so close I couldn't use my computer to do work. Had I known I wouldn't have brought it."
缺點： "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
缺點： "when boarding they didn't have a seat assigned for me so I had to wait till everyone was in there seats ! I was not impressed"
優點： "Good movies, ok food"
缺點： "Pathetic legroom, sickeningly uncomfortable"
優點： "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
缺點： "Every thing was great"
優點： "It got me where I needed to be."
缺點： "Temperature was very cold at times."
優點： "Nice service by flight attendants"
缺點： "Late departure due to mechanical issues."
優點： "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
缺點： "Delayed because of mechanical issue"
優點： "On time"
缺點： "Uncomfortable seats"
優點： "The blankets and pillow provided to every single customer. The food was actually pretty good except for the breakfast meal could have been a little better."
缺點： "Pretty much just the breakfast meal and the buttons on the armrest, the person to our right kept accidentally turning on my light and changing my volume with her elbow."
缺點： "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
優點： "Media on plane selection was great. (Best with less greasy finger prints)"
缺點： "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"
缺點： "Delays,multiple gate changes, poor waiting areas for express flights!!!"
優點： "Everything was as expected from a flight."
缺點： "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
優點： "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Wonderful flight.... great crew!"
缺點： "Sits not suitable for long distance travel"
缺點： "Not being stuck in Houston for 7 hours"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "7 hours added to trip due to poor management of missed flight in Brussels"
缺點： "United needs to do a better job of dealing with missed flights. Missed flights happen, but over an hour in various lines because they couldn’t manage relations with Brussels Air, to say nothing of not realizing there was no chance of making the flight"
缺點： "Delayed missed connection, lost luggage!!!!"
優點： "Flight was smooth, attendants were great."
缺點： "I was so uncomfortable in my tiny seat. They are small and awful."
缺點： "The plan had to be maintained with no option for getting to my final destination on time."
優點： "The crew was very friendly and light hearted."
優點： "Service was excellent!"
優點： "The orderly fashion the airline boarded!"
缺點： "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Outdated planes. Service sucked. No blankets. Delta for life!"
優點： "Boarding was quick and leg room was much better on this flight."
缺點： "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight was comfortable."
優點： "Crew was fine"
缺點： "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
優點： "It was smooth sailing. Flight was full but not totally uncomfortable"
缺點： "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
優點： "Everything overall was excellent !!!"
優點： "Efficiency, punctuality, courteous service"
缺點： "Small aircraft, for the sector."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Took too long to get baggage"
缺點： "You would think that after all the problems United has had recently that they would make an effort to be a little more customer service oriented. Every flight attendant was rude and dismissive. The "personal entertainment" on your own device barely worked. Never flying this airline again."
優點： "Movies on personal device"
優點： "The flight was pretty normal."
缺點： "It was difficult to get the media player to work to use the entertainment options."
優點： "On time flights are a rarity these days. United pleasantly surprised us."
優點： "very kind flight crew, no complaints coming back!"
缺點： "We did have one seemingly annoyed flight attendant on the way to NOLA from Chicago, and older woman. Seemed like every question we had was a burden. Everyone else was really nice, though."
優點： "Flight was delayed, almost missed connection."
缺點： "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
優點： "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
缺點： "The in flight entertainment was not free."
優點： "United has real nice seats and the seat belts fit. Flight was great."
缺點： "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
優點： "The crew was great!"
缺點： "It would be great if those with connecting flights could choose their seat for both flights"
優點： "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
缺點： "I've flown with southwest and delta before"
優點： "The wait wasn't bad for boarding"
缺點： "Being stuck in the 4th boarding section"
缺點： "There were no vegan complimentary snacks"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
缺點： "Seat didn't recline at all"
缺點： "The TSA at New Orleans airport was rude"
缺點： "Smooth flight, on time, safety procedures followed"
優點： "Everything was great!"
缺點： "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."