MSY - TPE
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Very clean. Crew was very good. Food was for the most part fine."
缺點： "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Comfort as usual"
缺點： "No idea"
優點： "Great experience all together"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
優點： "The entertainment options were great, the food was great, the staff was friendly and helpful."
缺點： "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Staff was great!"
缺點： "Food wasn’t the best."
優點： "Great experience overall."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "The flight attendants were so nice and the food was really good."
優點： "Flight attendants were incredible!"
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
缺點： "Nothing to dislike."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "crew from the check in to airplane very good"
優點： "Shortest duration"
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "Good price"
缺點： "Stink in the plane"
優點： "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
缺點： "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Food was good also"
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "Very good experience with ANA."
優點： "more new movies will be better"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
優點： "I wouldn’t know t"
缺點： "To let me on the flight"
缺點： "The pilot take off, navigation in the air, and landing were horrible ."
優點： "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
缺點： "Drink and snack service, but captain was concerned about "bumps""
缺點： "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
缺點： "So uncomfortable with tiny seats"
優點： "Good flight, got home early."
缺點： "A lot of turbulence"
缺點： "the food"
缺點： "Hand out headphones, my phone doesn’t have compatibility."
優點： "price great; direct flight;"
優點： "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
優點： "Crew was excellent, seats are never excellent"
缺點： "Temperature inside airplane extremely hot."
缺點： "Flight delay"
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
優點： "On time, comfortable flight. Great crew and service."
缺點： "Nothing. Everything was great."
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "They were awesome"
缺點： "Nothing I was at my best on the best airline and crew"
缺點： "Best option across the pond"
優點： "Clean Washrooms"
缺點： "N A"
優點： "good flight, inflight menu and movie library"
缺點： "rude bag drop off kiosk"
優點： "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "Service by crew. I was flying economy but it was par to business class."
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
優點： "Crew was great as always. Friendly and professional"
缺點： "We had a delay that complicated our getting home but all ended up OK"
缺點： "No issues at all"
優點： "Boarding was fast"
缺點： "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
優點： "Crew was amazing and super helpful."
缺點： "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Leg room was lacking."
優點： "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
缺點： "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
缺點： "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
優點： "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
缺點： "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
優點： "Left ontime great breakfast. Good service No complaints"
缺點： "I loved the trip No negative comments."
優點： "Cabin service was decent"
缺點： "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
優點： "very nice and willing stewardesses"
缺點： "tragic little place for legs, lack of space"
優點： "I liked that I was able to check my carry-on to for free"
缺點： "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
優點： "Great services ce."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
缺點： "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Boarding was quick and leg room was much better on this flight."
缺點： "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "On time"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Efficiency, punctuality, courteous service"
缺點： "Small aircraft, for the sector."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "On time. Enough space ."
優點： "Great airline A+"
優點： "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
缺點： "The in flight entertainment was not free."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The TSA at New Orleans airport was rude"
優點： "That i got home safely."
缺點： "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
優點： "Couldn't have asked for more. Quick flight l. Got in early!"
優點： "United seems to be recycling which is a good thing."
缺點： "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
優點： "Good leg room in premium economy"
缺點： "Horrible, rude service by one of the flight attendants. I was just asking for an extra glass of water. Cant believe they treat premier customers the way they do. TV did not work."
優點： "Had to change our flight thinking we wouldn't make our connection. United assisted us in get a better flight so we would arrive earlier. Crew were very professional."
優點： "Everything was ok"
缺點： "The clerk in New Orleans Airport was a jerk he didn't want to help us when we asked him questions. It was my first time traveling by plane."
優點： "Quick flight"
缺點： "I know United has little control over TSA but the checkpoint at the United terminal at MSY was rediculous, stretching past check-in and almost reaching the entrance to other carrier's terminal. So many people missed their flights, I made mine with only a couple minutes to spare."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
缺點： "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "I liked crew as they treated me as good customer, thank you!"
缺點： "Their snack food I dont like it and little delayed"
優點： "The flight was smooth and quick"
缺點： "The in-flight food was horrible. It was like bird food"
優點： "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
缺點： "The seats are still smaller than some of the Asian competition."
優點： "Seats to close together, extra several inches would be much more comfortable."
優點： "I liked the fact that United Airlines crew members at the gate and on the plane waited for all the passengers who were stuck at TSA because of the airport's issue with staffing. They were extremely accommodating and didn't seem bothered at either the gate or when I boarded."
缺點： "I understand it was a short flight but seemed like the 2 attendants were stressed with trying to have enough time for drinks. Maybe add a 3rd person. Also snacks should still be part of the flight even if it's less than a hour. We are getting a drink...why not add something like nuts"
缺點： "You all didn't have a seat nor wheel chair service for me I was from 10am until 2thats when they found another airline for me to get on and I missed my appointment due to airline over booking my seat so there I'm sending a letter of displeasing service for a refund ."
缺點： "I bought two tickets two months ago and was not able to sit with my girlfriend on the return trip home. There was no option to select seats upon purchase. We had a great vacation but the end was soured by having to sit apart from each other. This should never happen. If you purchase multiple seats you should automatically be seated with them."
優點： "On time!"
缺點： "No complaints"
優點： "Staff was awesome!!!!"
缺點： "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."
優點： "We got in almost 30 minutes early."
優點： "Beverage service"
缺點： "Wifi should be free"
優點： "Flight way too full. No room for carryons, yet stupid people wouldn't check bags leading to long delays in boarding."
缺點： "I still think it's wrong for airlines to charge for food so I didn't buy any."
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."
優點： "I liked the promptness of each flight and the crew was nice to! My only problem was witnessing the abuse of my luggage by the ground crew it was blatant and very inconsiderate!"
缺點： "What I didn't like was watching my bag get deliberately mishandled right in front of me by the ground crew! I was not pleased or impressed with the way United trains there ground crew! It was so purposeful and blatant and I pack some sinceative electronics that are not cheap and do not need to be dropped from a five foot free fall to the hard ground!!!! This was on my flight from Los Angeles to San Diego!"
缺點： "The seats were very very uncomfortable. I had severe back pain the rest of the day and all night."
優點： "Very quick and very efficient"
缺點： "Flight was cancelled from LAX to SD."