優點： "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
缺點： "Breakfast could have been better"
優點： "Crew took great care of us."
缺點： "No complaints."
優點： "Professional and friendly crew. Food was excellent"
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
優點： "Crew was very polite. Great food and service."
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
缺點： "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
缺點： "Boarding in New York could have been better organized"
優點： "The crews were very kind and helpful."
優點： "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點： "Fix ANA US-JP online booking system."
優點： "they assisted my aunt very well all through out her flight"
缺點： "Air on the plane was stuffy"
缺點： "Check in and apps stuck in 80'"
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "Everything was excellent crew was very helpful"
優點： "服務 電影 雪糕"
優點： "Excellent service - delicious meals"
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "Wonderful crew!"
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
缺點： "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
優點： "Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "Very comfortable plane, even full. Polite crew."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "Great vacation"
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點： "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
優點： "The schedule was convenient to get to Tokyo quickly Check in was fast"
缺點： "The food was more "modest" than I'm used to, but my expectations aren't high"
優點： "SERVICE was amazing and everything was very smooth"
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
缺點： "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
優點： "Comfort as usual"
缺點： "No idea"
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Lousy food taste bland out of date movies"
缺點： "Food was really unpleasant and entertainment all out of date movies"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點： "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
缺點： "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
優點： "Shortest duration"
優點： "Overall excellent"
優點： "Very good experience with ANA."
優點： "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
缺點： "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
優點： "Same thing"
缺點： "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
缺點： "Would like to listen to ATC"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
優點： "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
缺點： "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Attendants were polite and helpful"
優點： "The SIN / TPE flight had a nice, new A350"
缺點： "Bathrooms on the SIN/TPE flight were really dirty. The leg rest is too protruded even when not deployed."
優點： "Upon check in, my request for an emergency exit row was granted. Chilly, but worth it!"
缺點： "They ran out of chicken meals, and I did not prefer the fish option."
優點： "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
缺點： "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
優點： "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
缺點： "不論check in , 登機，等行李，所有效率都很低"
優點： "My flight to Taipei was a positive experience. Premium economy was quite an act of kindness to oneself. The seats were roomy and comfortable. Noise canceling headphones are worth the weight in gold. I would recommend the seat as worth the extra money."
缺點： "The food actually was surprisingly poor. The congee simply didn't deserve the title. Sludge perhaps would better suit it. The next meal was much better with the shrimp salad."
優點： "Food was good. The screen of the first flight LAX-TPE) was big and new."
缺點： "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
優點： "everything run very well and hardware was great"
缺點： "Flight back had a 3.5 hour delay"
優點： "The crew! Prompt service and accomodating"
缺點： "Oh just the vegies in the noodles kind of overcooked but it was okay"
優點： "Great service"
優點： "I liked the efficiency of boarding and plenty of room for baggage. The food was enough and satisfactory. The movie selection was impressive. The staff was courteous and professional. Bathrooms were kept clean, flight was on time."
優點： "Like the staff on board. Very nice."
缺點： "Too hot! No individual air vents!! Need that on those planes. Also could have had better leg room Could have been nice to upgrade to economy plus even at the last minute Line at boarding was horrible. Very long and 2hr wait. Almost missed plane trying to get to security even after showing up 2 hrs before flight"
優點： "3 more inches of leg room."
缺點： "smallest seat ever. Could mot move or fit. Could not fit a lap top either."
優點： "The two seats (window and aisle) in the 27 row area are very good in comparison to other aircraft in economy class."
缺點： "the boarding arrangement was a bit chaotic. They should have have banners for people in different boarding zone to line up in different lines."
優點： "The food was pretty good , I sat in premium economy, a far better enjoyable ride to regular economy so paying the a few extra hundred bucks help make a long flight tolerable. Oh yea the plane was nice it was the Airbus 300-777 I believe, also this was my first time flying with China Airline and overall it was a good experience ."
缺點： "The stewardess' could of been a bit nicer and a little more attentive . They were just a few screws shy of being robots not the whole crew but most of them from what I've seen. If you didn't speak chinese it was hard to understand the announcements over the intercom from most of the crew in english, but hey what do you expect it's a chinese airliner. Other than that it was a decent ride."
優點： "On Time..Friendly Check In.."
缺點： "Are you kidding me... Being BASICALLY Forced to Accept ..FISH, I DON'T BELIEVE THEIR STORY ..Of Running out of Chicken....?? Unless it was 10 Chicken Entrees ..To 200+ fish entrees The WORST OF IT WAS.. The sauce on the fish... Ruined A perfectly fine Cut.. I do not Consume Seafood ON AIRLINES.. For ALL of the Proper Health Concerns and Reasons.. China Airlines.. Really needs to Step Up Regarding Their Entrée.. Chinese food is delicious food.. Generally But the majority of meals for the flights I have flown are painfully lacking.. So I pack Apple's and fruit.."
優點： "Flight was great. Everything went smoothly, staff was great and very helpful. No complaints at all"
優點： "Seat, service, entertainment."
缺點： "Seats were not comfortable"
優點： "Not much"
缺點： "Seating is fit only for the wee people"
優點： "The staff. The food. The flight."
缺點： "The entertainment."
優點： "loved every bit of the trip!"
缺點： "i cant remember anything that i disliked. but maybe it was so good it set the bar high for the connecting flight"
優點： "The recycled bags used for snack were great!! I hope China Airlines re-uses the bags. So much waste I the world, it was awesome to see the use of the brown bags with the handles. The food was "eh", but the bags made up for it!!"
缺點： "So many of the bags were thrown away/ hope they retrieve the bags and reuse"
優點： "Great choice of movies, and they kept us well fed. Felt safe and staff was friendly."
缺點： "No one on staff spoke Vietnamese for the elderly woman sitting next to me. It was a struggle to communicate meal choices. If they had pictures of each that would help, but the stewardess seemed irked that the woman couldn't speak English or Mandarin. The food seemed cheaper and more processed than ANA or JAL."
優點： "food, movies, wine."
缺點： "to early from jakarta.."
優點： "The entire experience went perfectly. Everything was prompt, smooth, and on time."
缺點： "Nothing. A prepared traveler, is a good traveler. These are different times. Understand there are limitations for everyone. Focus on the basics. Do your homework. Read the airlines’ travel updates. Bring minimal gear. Be EARLY. And lastly, be grateful for getting a flight at a great price. If the flight went smoothly, don’t complain and moan about the little stuff that has nothing to do with getting from point A to point B. It’s a struggle for all of us. Please understand that."
優點： "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"
優點： "The plane was on time ,all good"
缺點： "A little more leg room... but all in all. Not to bad"
缺點： "Food can be way better"
缺點： "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
缺點： "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
優點： "The crew was extra friendly. The seat was spacious. Good leg room."
缺點： "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
優點： "The ice cream dessert."
缺點： "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."
優點： "Free space"
缺點： "Layover switch"
優點： "you ripped me off"
缺點： "you ripped me off"
優點： "You ripped me off"
缺點： "you ripped me off"
優點： "The flight was on time and the staff was friendly"
缺點： "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"
優點： "Best in flight entertainment for any airline I've used"
缺點： "More food options"
優點： "Flight was on time boarding and arriving"
缺點： "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."
優點： "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
優點： "The crew was amazing, the seat was excellent"
缺點： "Having the luggage checked in transit without going out to open it for inspection"
優點： "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
缺點： "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
優點： "Crew are very helpful."
缺點： "Need reclining seats"
優點： "Flight was on time. No stop over, because it is a direct flight."
缺點： "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
缺點： "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
缺點： "Delayed for 2.5 hours."
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
缺點： "I am Filipino and would really love to support this airline, but I can’t help it; the airline really needs to get it together. This is the second and the last time I’ll be flying with this airline internationally."
優點： "Friendly crew."
缺點： "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
優點： "Helpful staffs"
缺點： "Flight delayed."
缺點： "Seats did not recline very much. Hard. Food was very plain and starchy."
優點： "Nice flight attendant. Alcohol included."
缺點： "Snack choices. More tea and coffee"
優點： "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
缺點： "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
優點： "nothing good about this airlines they sell cheap fares and overcrowded planes"
缺點： "they do not offer any veg food"
優點： "Great crew"
缺點： "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Crew was very nice"
缺點： "Waited an hour and a half waiting for the plane to go to the gate"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "plane and crew"
缺點： "mla airport is at its worse"
優點： "i like d plane used. its 330 wd new biz class lie flat seats."
優點： "Nice seats in business, good food, nice crew."
缺點： "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "great new plane."
優點： "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
缺點： "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."
缺點： "The lounge is awful."
優點： "Comfortable seats , clean modern aircraft ."
缺點： "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
優點： "Crew is nice"
缺點： "Older plane and seating. Boarding not great in SG. Food marginal."
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "Again lovely food and crew. Same good seats as the A350 from LHR."
缺點： "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
優點： "No direct contact details to change flight"
缺點： "Terrible customer service"
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
優點： "Fun crew, smooth flight."
缺點： "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
優點： "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
缺點： "Seats that recline and quieter announcements especially the game"
缺點： "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
優點： "The airline assigned the latest airplane to my flight. Its USB charging port was good."
缺點： "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
缺點： "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
缺點： "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
缺點： "Seats do not recline"
缺點： "No food. Major delay without announcement"
缺點： "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
缺點： "The luggage took ONE HOUR to come out after the flight!!!"
缺點： "They should improve tge delayed flight"
缺點： "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
優點： "All is helpful"
缺點： "Make the plane clean..."
優點： "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
缺點： "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
優點： "Price and convenient"
缺點： "Service and flight comfort"
優點： "Since I checked In early, they let me in on an earlier flight. Thanks!"
優點： "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
缺點： "3 hr delay plus I got bumped off my return flight"
優點： "Did not like the flight at all."
缺點： "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
優點： "Host clearly and ver friendly helped me."
缺點： "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
優點： "The crew"
缺點： "I bought a front row seat only to be told that I would be the last to board"
優點： "Crew were ok"
缺點： "The plain was delayed 2 hrs .Problem with information"
優點： "Crew were very friendly"
缺點： "leaving on time."
優點： "Seat was ok but could not sit with my husband"
缺點： "Check in queue at Bangkok Airport was very long nd took ages"
缺點： "So late, I missed a 3 hour connection."
優點： "Nothing much. The flight crew were ok."
缺點： "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
優點： "In time departure"
優點： "Friendly and ready to help crew"
缺點： "No form entertainment whatsoever. Deleted for about 2 hours"
優點： "On time"
優點： "Nothing about lastminute.com"
缺點： "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
優點： "Great customer service! Checking in was very fast!"
優點： "Friendly crew, quick boarding, landed ahead of schedule!"
缺點： "The cabin temperature was too cold!!"
優點： "The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful"
缺點： "Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh"
優點： "Staff's communication and it was on time"
缺點： "Too cold in the aircrat"
優點： "No thing about this flight"
缺點： "Not good good on board they don't have variety of food no credit card accepted"
優點： "Efficient boarding"
優點： "Everything also wants money, very expensive."
缺點： "Everything is also no good."
優點： "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
缺點： "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
缺點： "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
缺點： "I didn't like everything"
缺點： "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
優點： "Flgiht staff always nice"
缺點： "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
優點： "cabin crew was excellent, very friendly!"
缺點： "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
缺點： "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
缺點： "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."