優點： "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點： "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
缺點： "Crew was not very helpful"
優點： "crew amazing"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "very good"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
缺點： "The food and drinks were sub-par"
優點： "Overall is good :)"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very respe tful staff."
缺點： "Dirty restrooms."
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
優點： "Compensated with lounge pass"
缺點： "Very poor check in around Visa situation"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "Awefull I did get to use my ticket"
缺點： "Japan could have helped me change my name in my reservation to match my passport"
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "The food"
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The courtesy and professionalism is a 10."
缺點： "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
優點： "Friendly and helpful staff, excellent food."
優點： "Once again the service from the flight attendants was perfect."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "Food & entertainment"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "Food was great, plenty of room, lots of movies"
優點： "The airplane and all crevices"
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "Friendly staff"
缺點： "only drink provided but no snack"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "Shortest travel time to Japan"
缺點： "OLD PLANES Touchscreens won't 50% of the time"
優點： "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
缺點： "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
優點： "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
優點： "JAL in general."
"There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with."
"Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card."
缺點： "Nothing short"
缺點： "Slat Lake is not good for mobility challenged people."
優點： "Crew was awesome! Service was quick!"
缺點： "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
優點： "Seats too small"
缺點： "Crappie entertainment. Never figured out how to login on phone,"
缺點： "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
優點： "Crew is always friendly"
缺點： "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
優點： "On time"
缺點： "Flight attendants not friendly"
優點： "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
缺點： "Actual flights flying on time. What a mess!"
優點： "Crew was awesome. Movie was awesome. Delta always comes through."
優點： "The crew was amazing"
缺點： "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
優點： "Awesome Customer Service"
優點： "Arrive early. On time departure."
缺點： "My row 34 D did not have entertainment - had to move to another seat and row."
優點： "Decent drinks and food. Attentive crew"
缺點： "The lady who sat beside me kept asking questions"
優點： "Free WiFi"
缺點： "Dirty bathroom on the plane."
優點： "When I finally got off the plane"
缺點： "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
優點： "Flight was on time and arrived a little early."
缺點： "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
優點： "Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF"
缺點： "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats"
優點： "Flew us safely home."
缺點： "We waiting on the runway for over a long period."
缺點： "Wait time because of Atlanta crowding.Re:hurricaine?"
缺點： "No food or drinks"
優點： "Left on time. There were plenty of seats available"
缺點： "It was a bit cold. Bring a sweater"
優點： "Excellent attendants. Smooth boarding and on time flight."
優點： "The cree"
缺點： "The stupid boarding pricesd"
缺點： "Plane was old flight was right on time"
優點： "Entertainment on first flight"
缺點： "Food, no smoking at Minneapolis airport"
優點： "Nice equipment for the ride and pleasant staff"
優點： "Smooth flight Courteous"
缺點： "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
優點： "The service was impeccable as always"
優點： "nice people"
缺點： "need more food and drinks"
優點： "That i survived"
缺點： "Cramped no entertainment cofée was nasty"
優點： "Movie selection and cable channels"
缺點： "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
缺點： "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
優點： "Left on time!"
缺點： "Too cramped"
優點： "Courteous crew and smooth flight"
優點： "Delta is the best airline by far."
缺點： "My bag did not make the connection even though there was almost 4 hours layover... :("
優點： "Crew was friendly and efficient."
缺點： "Vieux Fort boarding was the worst I have ever seen. There was no organization and we were boarding right next to another flight which made for complete chaos since there are not real gates there. Most of that falls on the airport and makes me appreciate traveling domestically."
缺點： "Was not a wheelchair waiting for Wallace."
缺點： "It was late and i missed my next flight"
缺點： "requirement to wait for seat assignment until at the gate"
優點： "On Time"
優點： "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
優點： "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
缺點： "Everything was perfect. Nothing negative to report."
缺點： "Seats are very small."
優點： "The crew was great, boarding and exit went smoothly."
缺點： "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
優點： "Plane was clean. Hotel due to missing connection was nice."
缺點： "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
優點： "The crew & my seat"
缺點： "The movie offerings & the snack offerings."
優點： "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
缺點： "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
優點： "Roomy, comfy seats. Thanks for the snack and bottle water provided during covid"
缺點： "Nothing really"
缺點： "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
優點： "New aircraft was more comfortable"
缺點： "I think they did excellent"
缺點： "My comments for the Charlotte flight were supposed to be for the flight to San Diego. Boston to Charlotte is too short for there to be any issue."
優點： "Boarding crew in Spokane was friendly and very efficient."
缺點： "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
缺點： "No había espacio para equipaje arriba."
優點： "Polite crew"
缺點： "No air traffic"
缺點： "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
缺點： "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
缺點： "Better snacks."
缺點： "I wish my booking came with a record locator for easy check in"
優點： "Made it to my destination"
缺點： "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
優點： "The crew was very friendly."
缺點： "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
缺點： "More seat room side to side"
優點： "Like clockwork. New plane."
優點： "Delayed and dropped off in the rain far from terminal still waiting for bags"
優點： "The greatest part of the trip for me was the smooth landing."
缺點： "I wanted a voucher ride but they only needed a few volunteers."
優點： "Boarding and entire flight"
優點： "When I saw that our BA flight would be operated by AA, I was concerned, given previous poor experiences with American airlines. However, in this case, AA was pretty good, especially the check-in staff at Rome Airport who were excellent. The check-in, boarding and de-boarding processes all went well. Plane was relatively modern, with USB charging ports for phones. Movie selection was good, though the TV selection could be expanded. The food was ok. Seating not bad. All of our luggage, including a child's carseat, was delivered on time and intact. Pleasantly surprised."
缺點： "I missed all my flights and my bags because of a stupid delay made by the airline."
優點： "Ease of travel. Seamless boarding process."
優點： "Extra space was amazing"
缺點： "No complaints"
優點： "Nice people"
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
缺點： "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
優點： "Courteous professional staff!"
缺點： "I couldn't imagine a smaller space for traveling - rediculously small!"
優點： "They did have lots of entertainment movies, tv shows, games"
缺點： "They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably"
缺點： "there was screens but no movies or anything"
優點： "Food was better than expected."
缺點： "Flight was too warm."
優點： "Very hard landing."
缺點： "Your pretzels are terrible"
優點： "Seats were comfortable enough"
缺點： "They force you to get to the airport really early."
優點： "Food was ok and options for entertainment"
缺點： "I was sold a British Airways Flight and got AA"
缺點： "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
缺點： "Staff were so rude"
缺點： "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
優點： "Overall the flight was good, on time"
缺點： "Nothing at this stage"
缺點： "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
優點： "love it!"
優點： "Friendly staff"
缺點： "Delay taking off"
優點： "The free drink"
缺點： "We were delayed over 2 hours. Then even more delayed for not having a grounds crew."
優點： "Nice crew and on time."
缺點： "Very old American Airlines plane, food never as good as Iberia. Not enough room for carry on. Entertainment system from 1960's"
優點： "Flight was on-time and arrived early"
優點： "Electrical outlets. Comfortable seats."
缺點： "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"
優點： "Cheap. Easy. Got me to my destination"
缺點： "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
優點： "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
缺點： "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
優點： "Crew was firendly."
缺點： "Had to sit in front of exit row on replacement connection flight. Seat didn't recline and was not very comfortable. At least it wasn't a long flight."
優點： "Fast entry... Great crew"
"Over 6 hours late. Rude flight attendant got into an argument with me about whether my mask was allowed to be worn. My mask is allowed by Federal law."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
優點： "Was able to get on another flight"
缺點： "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "I watched a good movie."
缺點： "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
缺點： "Sits not suitable for long distance travel"
優點： "Service was amazing!"
缺點： "A smile from the flight attendant and something other than pretzels in first class."
優點： "The overnight flight made it easy to sleep most of the way."
缺點： "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
優點： "Flight crew was professional and friendly."
缺點： "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "We had to wait for a crew member but we weren’t too late."
缺點： "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
優點： "bad movie choices"
優點： "The flight left on time as scheduled."
缺點： "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
缺點： "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Comfortable seat, nice crew."
優點： "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
缺點： "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
缺點： "Legroom on both flights was the least I've ever had on any plane."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
缺點： "the tiny restroom, water on the floor and size of the waste paper basket."
優點： "The price was right! For a one way ticket in the summer I can't complain."
缺點： "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The app, United airlines, the whole experience."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Exact same plane from previous post.... Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
優點： "Got across country in a few hrs instead of driving for a few days."
缺點： "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
優點： "The time getting there on time or early"
優點： "Left early...arrived early"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Delays on delays"
優點： "The cabin lights were off during takeoff and it was wonderful because the lady with the crying baby behind me was finally able to get her baby to sleep."
缺點： "Then all of the cabin lights turn me down on. And woke the baby up. And stayed on for the duration of the flight, not turning back off until we landed. I feel like the cabin lights should at least be dimmed for a flight that goes from 11 pm to 1 am."
缺點： "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
優點： "Direct flight Flight take off and landing timing"
缺點： "Packed like sardines. Way too much Crew unmindful of passenger comfort (attitude) Food was just ok, especially the soggy sandwich snacks"
優點： "You will refund for missed flights, everything was good"
缺點： "- There wasn't space for my bag to go overhead - There were no options for food or entertainment - My seat was very cramped"
缺點： "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
優點： "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
缺點： "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
缺點： "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
優點： "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
優點： "The service was food"
缺點： "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
優點： "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
缺點： "Seat was uncomfortable."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."