缺點： "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
優點： "Was able to get on another flight"
缺點： "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "I watched a good movie."
缺點： "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
缺點： "Sits not suitable for long distance travel"
優點： "Service was amazing!"
缺點： "A smile from the flight attendant and something other than pretzels in first class."
優點： "The overnight flight made it easy to sleep most of the way."
缺點： "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
優點： "Flight crew was professional and friendly."
缺點： "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "We had to wait for a crew member but we weren’t too late."
缺點： "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
優點： "The flight left on time as scheduled."
缺點： "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
缺點： "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
缺點： "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
缺點： "Legroom on both flights was the least I've ever had on any plane."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
缺點： "the tiny restroom, water on the floor and size of the waste paper basket."
優點： "The price was right! For a one way ticket in the summer I can't complain."
缺點： "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The app, United airlines, the whole experience."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Got across country in a few hrs instead of driving for a few days."
缺點： "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
優點： "The time getting there on time or early"
優點： "Left early...arrived early"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Movies on personal device"
缺點： "Flight cancelled"
缺點： "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
優點： "Fast boarding, smooth flight, almost on time landing despite light snow in NY, flight was not full which was a big plus, there was enough room in overhead bins thanks to fewer passengers on board, bigger than average built in seats monitors"
缺點： "Direct TV too expensive, no other entertainment option"
缺點： "Terminals were too far for my connection to toronto."
缺點： "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
優點： "You will refund for missed flights, everything was good"
缺點： "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
優點： "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
缺點： "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
缺點： "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
優點： "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
優點： "The service was food"
缺點： "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
優點： "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
缺點： "Seat was uncomfortable."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "All of this trip went well, all on time, great service, no worries!"
優點： "Great flight attendant"
優點： "Nothing, will never use United again."
缺點： "Flight was delayed due to weather which is understand. Get to Houston for connecting flight, run to gate, make it in time to be told they gave my ticket to someone on standby. Then customer service was so unimaginably rude that he was yelling at me as I was walking away."