Flight from USA to Dubai was comfortable. There is some serious miscommunication between the staff who does checkin and immigration staff in India. Air Suvidha rules are enforced here as a requirement by the Indian government and without it not allowed to board the flight. The Indian authorities don’t even bother to check it. Please update either side of aisle. Vegetarian food from Dubai to Bombay was not that great at all. It was cold and chewy. Dubai being a hub can provide better options. Staff is very good and took good care of passengers. Please appreciate their hard work.
Emirates flights are always on time. Their food is generally good. Highly recommended!
Aircraft started from Dubai was dirty which became more dirtier afterwards. Bangkok cleaning staff was just fixing optics and wrappers and left over food was between window and window seat narrow gaps.
Smooth trip with excellent service.
優點： "On time departure"
缺點： "Check-in at the gate was opened only 40 mins before the flight"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Amazing seats and crew"
優點： "The food was good. The crew was very accommodating."
缺點： ".If the seats recline to just a little bit more"
優點： "Hotel stay on your long hold"
缺點： "Needs to improve in all sections"
優點： "cheuk in 快！吾使等太耐！"
優點： "Seating and entertainment was very good."
缺點： "Hindu Non vegetarian meals could have been better"
優點： "My mom was very happy with food and specially the open seats."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Emirates Airlines are the best Airlines in the world and I always travel with them all over the world"
優點： "On time boarding . Crew was helpful"
缺點： "Food was not satisfactory"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The large collection of movies and the comfy seats"
優點： "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
優點： "Comfortable, great food"
缺點： "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
缺點： "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
優點： "On time. Boarding was a breeze even with 400 passengers. Flight was smooth and quiet. Crew was very helpful."
缺點： "Food is not as it used to be. Need to bring that old taste back."
優點： "Cabin crew was courteous. Food was good."
缺點： "Boarding we haphazard."
缺點： "Always spicy food"
優點： "The food was good for economy"
缺點： "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Emirates service is always top notch. I am proud to fly them!"
優點： "The organization at Dubai airport"
缺點： "The small plane and congested space"
優點： "excellent services thanks"
缺點： "services provided to impaired handicap persons ,need improvement thanks"
缺點： "Zero opportunity for refund or rescheduling. Response: 'Sorry for your misfortune but no refund is available since you used a third party ."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "We liked the excellent crew. They were very curtious and made sure every small request was fullfilled. We met couple of friends on the same flight. And so kids had excellent time during the 14 hour journey. The crew were very sweet to all the kids. Very patient and fullied there numerous requests."
優點： "The whole experience from boarding at DXB to landing at SEA was excellent. Crew was very friendly and patient and food was great."
優點： "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
缺點： "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
優點： "Food, comfort, service all excellent! Hands down best 8+ hour flight experience vis-a-vis other airlines."
缺點： "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
優點： "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
優點： "The entertainment, seats, and food were all good."
缺點： "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
優點： "The seating"
缺點： "It was all on time"
優點： "Crew were very nice"
缺點： "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"
缺點： "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
優點： "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
缺點： "Vegetarian food would be good if it was less spicy."
缺點： "Boarding could be better organized3"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "It was a wonderful flight. Crew was very friendly"
缺點： "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
缺點： "Had to wait for wine with The food..."
優點： "comfortable flight"
缺點： "TV options and headphones"
優點： "A young very professional crew made the journey a pleasant trip"
缺點： "Nothing really"
優點： "Amazing crew lounge just great airline"
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
優點： "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
優點： "Crew service were good and kindness between FRA to BKK."
缺點： "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
缺點： "On time departure and arrival."
缺點： "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
優點： "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
缺點： "More in flight movies"
優點： "Flight was full, but generous seat pitch and efficient crew made the difference!"
優點： "Professional staff and good food"
缺點： "Landing was a little bumpy"
缺點： "食物差 設施差"
缺點： "3 toilets out of order. Plane very old. Chilli food so hot inedible."
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
優點： "Airlines service and cabin crew services."
缺點： "The gate was the furthest one and boarding was delayed more than 30 minutes"
缺點： "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "On time and service"
缺點： "Not much variety for music options in entertainment"
缺點： "The entertainnent system never worked, even after rebboting"
優點： "Crew friendly"
缺點： "Poor food and boarding"
優點： "Attentive staff that managed to squeeze a quick food service on a short flight."
缺點： "Bad onboard service"
優點： "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
缺點： "Nothing. Excellent!"
缺點： "3X3X3 plane configuration is my least favorite."
優點： "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
缺點： "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
優點： "Nothing - I had to cancel from China - took time. I then booked myself"
優點： "staffs were helpful and smiling, food was nice and plenty"
缺點： "seat reclination and shape were not so comfortable, PTV was old and not sharp"
優點： "Everything provided, lots of refreshments throughout the flight"
缺點： "Monitors were not the best for viewing movies. White wine was bitter."
缺點： "Guy was snoring like a wild animal."
優點： "I was on a multi-city itinerary and almost decided against biz class between Phuket and Phnom Penh. I'm so glad I decided to pay the extra $100+dollars because the seats were terrific and so was service. They created a few moments of peace and comfort on a pretty grueling itinerary."
優點： "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
優點： "The flight was perfect from beginning to end, smooth flight, excellent service, clean plane, comfortable seat and best of all not crowded."
優點： "Al ways friendly and helpful"
Most things were good to excellent. However the airplane from IST to LAX was much too tightly configured in terms of its seats. I am of average height and was OK in my seat until the seat in front of me reclined. At that point, for the entire flight, my knees were in contact with the seat in front of me. A difference of 6 inches would have made for an entirely better flight experience.
Excellent business class service.
They gave me a good seat. Very helpful crew. Friendly. They work well. Very motivated. Good people.
The ticket price is reasonable, the Istanbul Airport is amazing .New clean fun have everything you need it even the shoping price is great, inside the airplane is modern and clean ,the crew the clean the Bathroom after every passenger due to covid, also the give you PPE package to stay clean and safe, the crew staff are organized and friendly, the food is fresh and delicious, I recommend Turkish airline for any one need easy trip from the begging to the end. Thank you kayak for the great 👍 ticket price. Love it.!!!
優點： "High end crew"
缺點： "Food and spaces between seats"
優點： "Very professional !"
缺點： "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
優點： "Movies and screen"
缺點： "Flight delayed. Crew doesn’t speak good English"
優點： "Crew were nice and friendly"
缺點： "Better seats and entertainment system As usual Turkish airline was late in departure"
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
優點： "Seating was comfortable and again great staff."
優點： "CREW WAS VERY GOOD AT THEIR JOB"
缺點： "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
缺點： "The plane was too hot"
缺點： "Same problem as the first segment (see above)"
優點： "Food was good"
缺點： "Crew was horrible not friendly poor service"
優點： "The food was excellent fresh and plentiful. The bathrooms were very clean"
優點： "Service is good, and food as well."
優點： "Excellent service, food, and entertainment options!"
優點： "Everything was exceptional"
缺點： "The flight was 5 hrs late. I have put 2 older passengers with knee problems. they have to go through the satires then what's the point of getting wheelchair???? you guys took $250 more on each tickets so the passengers can reach to their destination faster. but you ended up delaying the flights. and i asked around to many people after this and they told me that you always do it. WTF??????? give me my money back...."
優點： "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
缺點： "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
缺點： "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
優點： "Courteous staff. Comfortable plane."
缺點： "My transfer flight was physically impossible to make. Though my flight from Zagreb to Istanbul was on time, by the time I got into the terminal they were already making a final boarding call to my flight to JFK."
缺點： "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Good food"
缺點： "No movies"
優點： "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
缺點： "Everything it was awful. Late"
優點： "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
缺點： "No complaints."
優點： "Great experience for my first international flight."
優點： "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"
優點： "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
缺點： "I couldn't get the on board wi fi to work for some reason."
缺點： "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
優點： "good job rushing us to the correct gate"
優點： "Food is always good."
缺點： "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
優點： "It was a very smooth flight"
缺點： "There was very little leg space. the crew wasn't very responsive to the help botton"
缺點： "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
優點： "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
缺點： "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
優點： "Crew was nice and friendly."
缺點： "Food was not very good."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Checked bag got ruined, servie was terrible"
優點： "Crew was fine; food fine."
缺點： "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
優點： "Adjustable headrests, excellent crew service, good food, good price."
缺點： "Confusing security gate access at Ataturk airport, tight seat space for a long flight (not enough legroom)."
優點： "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
優點： "Almost everything. Food ..."
缺點： "Was great overall."
優點： "My wife and I try to travel internationally 2 or 3 times a week to various parts of the world. International airlines tend to be better than the US-based ones, and Turkish Airlines was no exception. We flew from SFO -> IST in March 2016 and they were really milking the fact that they're in the new Batman vs Superman movie with ads on the in-flight magazines, a fancy bat-shaped trifold menu, on-board amenity bag, and even showed trailer after the safety video. At Istanbul, we saw another plane that was completely wrapped with the Batman vs Superman logo. Haha The service was very good, food was good (they even had the chefs greet people as they got on and off the plane), and they had a great selection of movies/entertainment. Despite all the hours I have flown, I'm not good with sleeping in economy seats and while the seats are good, I still can't sleep in these. I'm about 5'-10", average build, and didn't have a problem with legroom or seat width. I like that they also give out this little amenity bag with fluffy slippers, earplugs, lip balm, and I forget what else. It's embroidered with a Batman vs Superman logo on it. Not bad! Earbuds are also free, but I don't know the quality because I used my own. After taking off, they'll serve a meal, pass out drinks (fresh lemonade is only available when originating from Turkey), and then dim the lights and leave you alone. A couple hours before landing, they'll pass out drinks and and another meal. I didn't try, but you can request a cheese sandwich and drinks any time. The only difference with this airline is that everywhere else, the flight attendants will ask people to right up their seats during meals. They don't here and you have to ask the person in front to please sit up so their seat isn't all in your face. Turkey actually has a city called Batman (near the Syrian border), and some ruins called Metropolis (near Izmir). No, Turkish Airlines doesn't actually fly there so their ad copy is a little wrong. We didn't get a chance to visit either of these places, but it would've been cool to check them out."
缺點： "Not anything to do with Turkish Airlines, but being based in Istanbul, the International airport (Ataturk) is still under construction. I don't know which flights used the jetway, but all the flights we took from there (international and domestic) required boarding a bus between the plane and the gate."
優點： "Security checks in a narrow area serving several flights to the USA took way too long time to board"
缺點： "The lack of leg room in the huge plane"