Breakfast food has no choice and served seafood rice is really despairing.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
Clean, friendly staff, and delicious food
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Same thing about the seats. Why can I select seats and then those choices not be honored?
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
優點： "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "The crews were very kind and helpful."
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
缺點： "The food and drinks were sub-par"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "The crew"
缺點： "Being late"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "Quick efficient boarding. Smooth flight."
優點： "good flight"
缺點： "food is ok"
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "So cramped. Very uncomfortable flight."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "cost performance"
缺點： "non-flat seat"
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
缺點： "Sorry, my seat really uncomfortable..."
缺點： "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "Amazing customer service, flight attendants could not be more welcoming."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
優點： "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
缺點： "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
缺點： "add low carb meal option please!"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "Friendly staff and decent size."
缺點： "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
缺點： "We did not make this flight and had to take the train instead"
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點： "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點： "The food and the drink selection."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "Great experience overall"
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "Great staff and food for a plane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Good service"
缺點： "baggage was broken."
優點： "Customer service was pretty solid."
優點： "crew from the check in to airplane very good"
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Same thing"
缺點： "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點： "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
缺點： "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "friendly flight attendants, clean toilets"
缺點： "the stroller take forever to show up when landing"
優點： "The ANA stuff at Chicago airport is nice and helpful"
缺點： "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Love the service provided by the flight crews. The landing was smooth and quick."
缺點： "Flight was delayed and the crew announced the same thing about it twice."
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
缺點： "I waited 20 minutes for my baggage to return"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
缺點： "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
They should be allowed to select free seat
優點： "Highly professional and nice crew. New airplane."
缺點： "Replace sorry sandwiches with normal food."
缺點： "They cancelled my flight"
缺點： "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
優點： "Turkish Airlines is a class act."
缺點： "My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible."
缺點： "Maby beter orhanisarion to printimg thicket fot baggess"
缺點： "Flight was delayed - missed connection in Istanbul"
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "Not much"
缺點： "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
缺點： "My seat."
缺點： "Same problem as the first segment (see above)"
缺點： "Options for vegetarians were not really good."
缺點： "Extra extra and private security passing from Istanbul airport"
優點： "I enjoyed the flight!"
缺點： "Not applicable"
缺點： "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
優點： "The crew was really polite and the food was amazing, my favorite part was the dessert!"
優點： "Safe arrival."
缺點： "Being denied of wine drinks after 2nd tm."
優點： "Comfortable and uneventful flight - just the way it should be!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
優點： "Great experience for my first international flight."
缺點： "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
優點： "pleasant flight attendants"
缺點： "My luggage did not arrive in Lagos when I did and it took 6 days to get to me and I had to arrange everything myself and pay for a private courier and the 180.000 naira in the luggage was stolen."
優點： "Food is ok."
缺點： "The wait for checking hand carry luggage and purse was tooo long. You need more high tech machines to use for checking . Just like United States. So irritating to see how Turkish people checked your bags. There shld be a better way of doing things, like checking hand carry bags , laptops ,, iPods. I was surprises even cameras were withheld and you need to get it in San Francisco"
優點： "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
缺點： "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
優點： "The crew was excellent. Wonderful entertainment. Very clean aircraft. Good food and loved the goodie bag. Would have rated it a 10 all around but the seating arrangement is not good"
缺點： "Very uncomfortable seat arrangement, no leg room."
缺點： "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
優點： "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
缺點： "Everything was fine."
優點： "I loved all of the on-board movies and TV shows! The food was very good for "airplane food" and the staff was friendly. They provide headphones, blankets, pillows, and more-- all for free! I definitely would recommend Turkish Airlines."
缺點： "The sears are so uncofortable. Leg space tragic!!"
缺點： "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
優點： "Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible."
優點： "Nice food for 80 minites flight"
缺點： "Crew should be a bit more friendly"
缺點： "My luggage did not make it to my destination with me. I waited an hour by the luggage carousel until I saw someone that informed me that one of my suitcases did not make it onto the flight. I had to wait until the next day for it to be delivered. While I am glad it was delivered to my residence, I am frustrated for the inconvenience."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "They left my bagage in Estambul"
優點： "On time. Comfortable. Clean. Efficient"
缺點： "No non dairy alternatives in food. Chicken was tough and stringy."
缺點： "The absolute worst airline we have ever flown with. Will never fly with them again."
優點： "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
缺點： "No problems at all"
優點： "Short trip ... and a pleasant crew."
缺點： "The Aircraft from Ben Gurion to Istanbul was older and not modern, clearly due to the fact that it was only a two hour flight. It lacked the modern perks found in newer aircraft."
缺點： "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
優點： "Great food and serivice!"
缺點： "The fact we have to embark by bus!"
優點： "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
優點： "Friendly crew and clean aircraft."
缺點： "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
優點： "Everything was very good"
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "Good for both."
缺點： "Bigger seats."
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "Food, entertainment and crew was exceptionally friendly."
缺點： "Seats not great for such a long flight."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "Lovely crew, very helpful"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Flying with KLM is a pleasure"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "The entertainment options were good."
優點： "Nice flight, nice crew, and a nice experience."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "Decent seat size. Sorta slept the whole flight."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
缺點： "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"