Everything went excellent and perfect without any problem except the lavatory which should be kept cleaner and have to check it several times during the hall flights.
Entertainment can be improved.
優點： "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Same again. A good flight and well fed."
缺點： "Family travellers should always be seat together"
優點： "Food was phenomenal. Unbelievably good."
缺點： "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
優點： "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
缺點： "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
優點： "The crew were nice and boarding was smooth"
缺點： "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
優點： "Crew were rude and kept ignoring me"
缺點： "Crew member needs to be more friendly and accommodate when things go wrong"
優點： "cheuk in 快！吾使等太耐！"
優點： "Full plane. Boarding could have been easier with two entry points into the plane"
缺點： "Plane was late leaving but made up time."
缺點： "Laptop bags are not allowed at New Delhi Airport. Only one carry on is allowed with no laptop bag. These are not Emirates policies. New Delhi airport has its own policies. Highly frustrating at that moment because these are not the baggage allowances anywhere else in the world"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Direct flight"
缺點： "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
優點： "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
缺點： "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
優點： "On time boarding . Crew was helpful"
缺點： "Food was not satisfactory"
優點： "Emerites is a great Airline"
缺點： "All well"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The crew and food was great."
缺點： "The insect repellant sprayed twice through the cabin was horrible."
優點： "New plane, 380 i think, so everything worked well"
缺點： "This seem kaotic, people don't listen, staff send over it"
優點： "We liked the service that was given, the crew member was nice."
缺點： "We didn’t like how are seats were all messed up, my kids, my wife had all different seatings."
優點： "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
缺點： "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
優點： "Personnel were friendly and helpful!"
缺點： "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
優點： "Good, entertainment & comfort"
缺點： "Crew not bad"
優點： "Food, Service, entertainment"
優點： "Entertainment is good. I like food"
缺點： "Everything is good but boarding stuff needs more improvements."
優點： "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
優點： "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
優點： "Emirates was top in service, organization, personnel. Planes were clean, staff attentive and personable and wanting to help. Been a long time since service this good and on such long flights. Cabin personnel of multiple nationalities and languages only added to the flight. They even returned my phone mistakenly left on board. Would recommend them to all."
缺點： "Entertainment system on smaller planes not as responsive as newer models. They need to improve web info to share layover process for hotel vouchers and visa."
優點： "The flight was on time"
缺點： "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
優點： "Professional and friendly staff"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "Seats are cramped and uncomfortable"
缺點： "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
缺點： "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
優點： "The air hostesses were really sweet and receptive. They cared a lot."
缺點： "Food could be improved on long-haul flights. I was hungry."
Despite requesting for vegetarian meal, we were told in the flight that they don’t have vegetarian meal for us. We were not provided any meal because of that
Food could have been better. No wheel chair arrangements by ground staff. Had to walk a long distance to boarding gate
Really enjoyed the eade of check-in!
優點： "The airplane was brand new and the service was very good."
缺點： "The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason"
優點： "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
缺點： "Change the variety of the food same as other airlines do"
缺點： "They cancelled my flight"
缺點： "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
缺點： "Flight was delayed - missed connection in Istanbul"
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
缺點： "Flight was delayed on the runway, no real announcements about the delay were made."
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
缺點： "My seat."
優點： "I am very happy - always good service, timely and pleasant staff."
缺點： "Same problem as the first segment (see above)"
優點： "Service from the crew at boarding and during the flight"
缺點： "The touch screen are old and not responding to the touch . Make it a little bit hard to watch, also quality is low."
缺點： "Options for vegetarians were not really good."
缺點： "A bit disorganized in the beginning, but much better later on"
優點： "I enjoyed the flight!"
缺點： "Not applicable"
缺點： "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
優點： "After the first 2 1/2 hour flight this 777 had pretty comfortable seats for this 13 plus hour plane ride."
缺點： "Maybe charge just $10.00 more and serve a little bit better food."
優點： "Comfortable and uneventful flight - just the way it should be!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
優點： "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
缺點： "I liked everything."
優點： "friendly people. good food. top notch service"
優點： "Great experience for my first international flight."
缺點： "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
優點： "pleasant flight attendants"
優點： "Meals, friendliness and warmth of staff, restrooms were routinely maintained, movies."
優點： "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
優點： "Touch screen."
缺點： "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
優點： "Turkish airlines are the best when it comes to long flights."
缺點： "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."
缺點： "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
優點： "I loved all of the on-board movies and TV shows! The food was very good for "airplane food" and the staff was friendly. They provide headphones, blankets, pillows, and more-- all for free! I definitely would recommend Turkish Airlines."
缺點： "The temperature was a little bit low."
缺點： "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
缺點： "My luggage did not make it to my destination with me. I waited an hour by the luggage carousel until I saw someone that informed me that one of my suitcases did not make it onto the flight. I had to wait until the next day for it to be delivered. While I am glad it was delivered to my residence, I am frustrated for the inconvenience."
優點： "The food, the crew the service and the confort."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "They left my bagage in Estambul"
優點： "On time. Comfortable. Clean. Efficient"
缺點： "No non dairy alternatives in food. Chicken was tough and stringy."
優點： "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
缺點： "The absolute worst airline we have ever flown with. Will never fly with them again."
缺點： "Aggressive staff, terrible food"
缺點： "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
優點： "The flight was very long to say the least especially being in coach but I enjoyed the feeling of being treated as if I were a first class passenger. All of the amenities, smiles and clean bathrooms - I'd certainly fly Turkish again and recommend it to my friends."
缺點： "I did find it to be a bit stuffy."
優點： "Friendly crew and clean aircraft."
缺點： "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
The flight boarded on time, went smoothly and arrived a few minutes earlier. That was the best part. Thanks!
We missed our flight from Heathrow to Miami because our flight from Oslo to Heathrow was canceled. According to British Airways, they had given several days notice that it was canceled, but there was no message from Kayak or Chatdeal that the flight had been canceled. After several hours in the Oslo airport trying to contact someone from British Airways, we learned that SAS was handling the communications for British Airways. They were able to rebook our flights from Oslo to Heathrow and then Heathrow to Miami on Friday July 15th. Hopefully those flights will not be canceled, and if so we would hopefully receive immediate notice from chat deal with new reservations, but from our experience with Chatdeal that type of notice seems to be very unlikely. Because British Airways had given notice that our flight from Oslo to Heathrow on the 13th had been canceled, the airline would not pay for our 2 days in a hotel waiting for our flights on the 15th. Based on our experience here, I would never book flights through Chatdeal again.
I never took this fly, I make a new reservation direct whith Spirit, I try to cancelled it
優點： "Fell asleep"
缺點： "There is nothing that this company can do to be better."
優點： "empty plane awesome"
缺點： "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
優點： "Very good overall service"
缺點： "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"
缺點： "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
優點： "Pleasant flight crew!!!"
缺點： "Getting a flight"
優點： "Short flight"
缺點： "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
缺點： "I was unable to order a vegan meal in advance of the flight online."
缺點： "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
優點： "Flt on time crew and staff very polite"
優點： "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
缺點： "On time, loaded quickly,ramp access to exit the plane."
優點： "Boarding was fast and efficient."
缺點： "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
優點： "On time, kept informed."
缺點： "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
優點： "The airplane was modern, clean and comfortable and the flight was on time"
缺點： "Everything was good"
優點： "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
缺點： "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
優點： "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
優點： "Flying AA. Excellent flight"
缺點： "No wifi. Pay only"
優點： "Comfortable seats, good legroom."
缺點： "Not enough coffee for breakfast."
優點： "In seat entertainment"
缺點： "Not enough food options for purchase."
優點： "Got an option to upgrade to first class and it wasnt expensive either, my first time flying first class"
優點： "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
缺點： "plane does not have in seat monitors, using tablets for entertainment. Power plugs worked on and off during the flight old equipment (767) but still better than PHL-AMS 757"
優點： "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
優點： "American Airlines was the code share partner for the first half of our scheduled flight from Chicago to London then BA was supposed to take us from London to Rome. Only it didn't happen. Ultimately, after my bride's name snafu between tickets and reservations BA left us standing at the ticket counter with no way to get to Rome. AA stepped in and put us on the next day's non-stop to Rome which was great but we lost a full day off our honeymoon."
缺點： "Everything else. BA left us twisting in the breeze. Webjet was more interested in explaining all the things I had done wrong rather than helping us. My advice to you, dear reader, is NEVER book a code share flight and ALWAYS book the reservation and buy the ticket from the carrier you expect to fly. This was a horrible experience and I won't make this mistake again."
優點： "Smooth flight, good crew, no other problems."
缺點： "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."
缺點： "In Rome they told us our bags were checked thru to our final destination which was Ontario Ca. In fact they were offloaded at JFK and had we not noticed a sign indicating that we had to reclaim our bags and walk them through security they would probably still be in New York. It was a long flight and everyone was edgy, but it didn't help that the crew was too. We had assigned seats next to one another but that somehow got changed and we had to get them back at check in."
優點： "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
優點： "we left on time and landed early. staff was friendly and kind."
缺點： "FLIGHT DELAYED 3 hours, miserable uncomfortable plane- awful wines (grape juice) and not entertainment in flight-"
優點： "Flight got cancelled"
優點： "Pampered by flight crew !!!"
優點： "The crew for the most part was nice."
缺點： "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
優點： "Small airport"
缺點： "Service and flexibility, needed to call online for assistance"
優點： "Positive spin...positive spin... the crew is fine."
缺點： "You would think the better the technology, the better the comfort level. But well, this is not the American brand. It's all about squishing you into a walnut size so that they can pack a cart load of them on the plane Or they said you can pay up and get comfortable. And you would think the price of a ticket would go down because the whole fuel is cheaper than years ago. Ha. Turns out you need to pay extra to meet the historic standards"
缺點： "Will never fly American again"
優點： "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
缺點： "I liked the food was included and beer."
優點： "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
缺點： "It felt a bit rushed."
優點： "crew was kind and helpfull"
缺點： "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"
缺點： "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
缺點： "My flight was delayed for 3 hours and they where rude about my flight being delayed"
優點： "The boarding at GYE was very smooth and the GYE terminal is very comfortable."
缺點： "The check-in process at GYE needs to improve. Not many people in line and it still takes an hour get checked in. Plane crew waiting much longer to serve the food. That made sure I would get less rest on and overnight flight. Worst of all, after the crew served the food, the never came to pick it up. Just makes it uncomfortable to have a tray of trash on your tray table for 3 hours."
優點： "Got me home safely"
缺點： "Boarded us late. Got us to the runway, realized they didn't have the paperwork they needed and returned to gate. Swapped out a crew member whilst they were there. Lost place in the queue and so we ended up about an hour and a half late. Lots of excuses but don't recall hearing an "I'm sorry for the delay"."
缺點： "Rude flight attendant"